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Liability for material faults (warranty)
In all nations which apply EU law,
the common conditions for warranty/
liability for material defects apply.
Please inform yourself about the applicable
national regulations in your specific country.
In the case of a defect/possible lia-
bility claim, please contact your spe
-
cialist retailer. We recommend filing
all purchase receipts and inspection reports
as proof for your records
Under EU law, the seller accepts liability for ma
-
terial defects for at least two years after the date
of sale. This also covers defects which already
existed at the time of sale/change of ownership.
In fact, if material defects occur within the first
six months, the assumption is made that these
already existed at the time of sale.
One precondition for the seller assuming this
liability is that the product‘s use and mainte-
nance was in line with all conditions stipulated.
These are outlined in the pages of this operating
manual and in the supplied instructions from the
component manufacturers.
In most cases, the customer can first request
subsequent fulfilment.
If repair fails conclusively, which is the assump
-
tion after two attempts, the customer is entitled to
abatement or cancellation of the contract.
The liability for material defects does not cover
normal wear occurring from the product‘s intend-
ed purpose. Components in the motor and decel-
eration system as well as tires, light system and
contact points of the rider with the bicycle are all
subject to use-related wear.
If the manufacturer of your bicycle or pedelec/
e-bike provides additional guarantees, seek ad
-
vice from your specialist retailer. Please consult
the respective warranty terms for more informa-
tion on the conditions of these and of any pos-
sible claims under these.
Battery packs and batteries
Battery packs and batteries are not residual or
domestic waste and must be handed over to your
specialist dealer for disposal.
General care and cleaning products
Please take the environment into account when
caring for and cleaning your bicycle. You should
use care and cleaning products which are biode-
gradable wherever possible. Please ensure that
no cleaning fluid enters the drainage system.
When cleaning the chain, use a suitable chain
cleaning tool and dispose of chain lubricant prop-
erly at a suitable waste disposal site.
Brake cleaner and lubricants
Take the same approach to using brake cleaner
and lubricants as you do to general care and
cleaning products.
Tires and inner tubes
Tires and inner tubes are not residual waste or
domestic rubbish and have to be disposed of at
your local recycling centre.
Carbon parts and frames
Carbon parts and frames consist of carbon fibre mat
-
ting stuck together in layers. We recommend allow-
ing your specialist retailer to dispose of any discarded
carbon parts.
Environmental protection tips
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Bat
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