www.3ware.com
97
Troubleshooting: Problems
and Solutions
Note:
For more assistance troubleshooting problems, see the FAQ
and knowledgebase areas of 3ware’s website:
http://www.3ware.com/support.
http://www.3ware.com/NewFaq/3ware.htm.
http://www.3ware.comKB/kb.asp
Hardware installation
Q1: The rail on the ATA RAID controller doesn't fit in the case.
Use a screwdriver to remove the black end rail. It aligns and secures the
ATA RAID controller in the computer chassis but is not critical for oper-
ation.
Q2: The system doesn’t begin booting (no BIOS runs) when the
ATA RAID controller is installed but boots OK when the con-
troller is removed.
Check the cabling between the drives and the ATA RAID controller. A
cable plugged in upside down can prevent your system from running its
BIOS.
Q3: The 3ware BIOS screen never appears.
The ATA RAID controller is not installed properly. Reinstall the hard-
ware and reboot. There may also be a problem with the motherboard.
Please check the Motherboard Compatibility List on the 3ware website
at http://www.3ware.com/products/compatibility.asp to see if you moth-
erboard has been tested by 3ware.
Summary of Contents for 3W-7410 - Escalade 7410 RAID Controller
Page 6: ...iv 3ware Escalade ATA RAID Controller User Guide ...
Page 14: ...Before You Begin 6 3ware Escalade ATA RAID Controller User Guide ...
Page 24: ...Quick Installation Guide 16 3ware Escalade ATA RAID Controller User Guide ...
Page 68: ...Windows Installation 60 3ware Escalade ATA RAID Controller User Guide ...
Page 86: ...FreeBSD Installation 78 3ware Escalade ATA RAID Controller User Guide ...
Page 104: ...3DM Disk Management Utility 96 3ware Escalade ATA RAID Controller User Guide ...
Page 116: ...Troubleshooting Problems and Solutions 108 3ware Escalade ATA RAID Controller User Guide ...
Page 126: ...Index 118 3ware Escalade ATA RAID Controller User Guide ...