Troubleshooting: Problems and Solutions
98
3ware Escalade ATA RAID Controller User Guide
Q4: Some of the drives do not appear in the Disk Array Configu-
ration Utility’s main display.
Your drives are not connected properly to the ATA RAID controller.
Check that both the power and ATA cables are connected properly and
that the drives are all properly jumpered. To operate properly the ATA
RAID controller requires that drives be set as
Single
(if available on
your drive) or
Master
.
Q5: I am using a Dell Dimension system that locks-up when
booting after a 3ware card is installed. What is going on?
This symptom is caused by a Dell BIOS bug. Basically, this bug sees the
system boot drive as two primary master drives. That causes the system
to hang. Enter the Dell BIOS setup and reload the BIOS defaults.
Software installation
Q6: The ATA RAID controller was configured without problems,
but the system does not boot.
The problem could be one or more of the following:
■
The operating system is installed on a device that is not in your sys-
tem’s boot order. Use your system’s Setup utility to include the Stor-
Switch controller in the boot order.
■
If your operating system was installed before you configured your
disk arrays, you may have overwritten your operating system.
Remember that creating or deleting a disk array overwrites any exist-
ing data on the member drives. Reinstall your operating system.
■
If you installed your operating system when you installed the ATA
RAID controller, you may have made a mistake in installing the oper-
ating system. Reinstall your operating system.
Q7: An array shows up as incomplete in the Disk Array Configu-
ration Utility’s main display similar to the following:
Array Unit 1 - Incomplete 6.5 GB
Port 1 - FUJITSU MPC3065AH 6.5 GB
The array has some but not all of its members available. The array will
be unusable. If this array is your boot device, your machine will not
boot. You must either find the missing disk and replace it to complete
the array, or release the member disks by deleting the incomplete
array(s) listed in the display. Remember that deleting a disk array over-
writes any existing data on the member drives.
Q8: The use of Red Hat’s Disk Druid partitioning utility with Red
Hat 6.2 or 7.0 is limited to 112 GB.
Use fdisk if more storage capacity is required.
Summary of Contents for 3W-7410 - Escalade 7410 RAID Controller
Page 6: ...iv 3ware Escalade ATA RAID Controller User Guide ...
Page 14: ...Before You Begin 6 3ware Escalade ATA RAID Controller User Guide ...
Page 24: ...Quick Installation Guide 16 3ware Escalade ATA RAID Controller User Guide ...
Page 68: ...Windows Installation 60 3ware Escalade ATA RAID Controller User Guide ...
Page 86: ...FreeBSD Installation 78 3ware Escalade ATA RAID Controller User Guide ...
Page 104: ...3DM Disk Management Utility 96 3ware Escalade ATA RAID Controller User Guide ...
Page 116: ...Troubleshooting Problems and Solutions 108 3ware Escalade ATA RAID Controller User Guide ...
Page 126: ...Index 118 3ware Escalade ATA RAID Controller User Guide ...