Troubleshooting
Issue
Action Required
Both LEDs Off
Check fuse in the black fuse holder
on the Cable. The fuse is a regular
plug-in automotive fuse, 2 Amp.
Temporarily unplug Cable from the
S4 and confirm that the
red
wire on
terminal 3
is providing 12-volts.
Green LED
continues blinking
(not solid On)
S4 is powered On and searching for
cellular connection. Check for
proper T-Mobile signal.
Red LED is On
constantly (not
blinking)
GPS is powered On and searching
for GPS satellite connection. Note:
The red LED may take
several
minutes
to start flashing if S4
power was just applied. Verify that
the S4 is mounted with
911SafeTrack label pointing toward
the sky. Move the vehicle to a new
location that does not have
obstacles directly overhead.
Vehicle alarm
lasting over 8-sec
does not cause
S4 to send SMS
Re-check if terminal 7 goes from
zero to 12v when alarm is sounding.
If it is, send SMS
12345 at*alarm=1
(note space after PIN).
If the Action Required does not correct the Issue, call
911SafeTrack Customer Support at 1-877-427-7294.
16
911SafeTrack.com