2. Failure analysis chart
(Use this when modem is in factory defaults)
Is the POWER led ON?
/ \
|
Yes
Are VDSL LINK led and VDSL TX/RX led ON continuously?
| / \
| |
Yes
Is the port led ON where computer connected? Port LAN1 – LAN4.
| | / \
| | |
Yes
Can you open Internet pages normally?
| | | / \
| | | |
Yes
VDSL2 modem is working now *.
| | | |
| | |
No
Check your computer network settings with instructions in this guide and
| | | / \
renew your computer IP addresses. Can you open Internet pages normally?
| | | | |
(At Win2000/XP operating systems you can renew IP addresses in DOS prompt
| | | | |
with following commands: ”ipconfig /release” and ”ipconfig /renew”)
| | | | |
| | | |
Yes
VDSL2 modem is working now *.
| | | |
| | |
No
You can try to reset the modem to factory defaults by pressing reset on back of the product
| | | / \ for example with pen when power is on. Can you open Internet pages normally?
| | | | |
| | | |
Yes
VDSL2 modem is working now *.
| | | |
| | |
No
Check connection from your ISP.
Start this chart over *.
| | |
If reset does not help, send modem to A-Link warranty **.
| | |
| |
No
1. Make sure that network cable other end is connected to computer
| | network card and other end are connected to modem LAN port.
| | 2. Check that computer network card and cable are OK *.
| | 3. Send modem to A-Link warranty **.
| |
|
No
Check that phone cable is connected to VDSL2 line. Are VDSL leds ON now?
| / \
| |
Yes
Start this chart over *.
| |
|
No
1. Check from your ISP that VDSL2 line does not have problems *.
| 2. Send modem to A-Link warranty **.
|
No
1. Is power supply connected to modem power port and power switched on *?
2. Send modem to A-Link warranty **.
*/ Other support issues and questions you can contact A-Link technical support:
0600-41020 (2,67 €/min + local network fee) or by E-mail : techsupport@a-link.com
**/ Warranty: A-Link warranty More information from
P.O.BOX 3
FIN-02941 Espoo, Finland
6
Summary of Contents for V100AP
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