LIMITED
WARRANTY
What is covered:
This Warranty covers defects in materials
or workmanship in manufacturing of your
A. O. Smith system, excluding media, and
except as provided below.
For how long:
This warranty runs for five (5) years from
the date of purchase by a consumer for
mechanical and electronic parts and ten
(10) years from the date of purchase by a
consumer for the media tank and brine
cabinet (“Warranty Period”).
What is not covered:
This warranty does not cover damage
caused by improper installation,
maintenance, or operation. System must
be installed, maintained and operated
consistent with instructions provided in
the manual and all applicable plumbing
and electrical codes and regulations. It
also does not cover the following:
• Incidental or consequential damages
caused by a failure of the product.
• Clogging.
• Damage from use of non-potable
water supplies.
• Labor costs to install or replace
the system or filters.
• Damage caused by fire, flood, freezing
or acts of God.
• This warranty is voided if the product
is used with parts that are not genuine
A. O. Smith parts.
• Media is not warranted and A. O. Smith
does not warrant any water treatment
capabilities beyond those specifically
represented. Water containing sand,
bacterial iron, algae, sulfur, tannins,
organic matter, or other unusual
substances should be treated to
remove these substances before
they enter this product.
A. O. Smith Corporation
P.O. Box 1597 | Johnson City, TN 37605-1597 | 877.333.7108
5 /10
Y E A R
What A. O. Smith will do:
We will replace the defective part of the
covered product, or if necessary, the product
with installation instructions for use by a
licensed plumber.
How to get service:
To receive service under this Warranty, you
must contact A. O. Smith at 1-855-424-9892
or aosmithatlowes.com/contactus within the
Warranty Period to describe the problem to
a customer service representative who will
verify that the product is under warranty
and determine whether a part or the system
will be replaced and whether you must send
back the defective part at our cost. If you
are to send back the part or system, we will
send you a return shipping label. You will
be required to provide a proof of purchase
(unless you purchased direct from us or have
sent us a Warranty Card). We will send you
the replacement part. You are required to
pay shipping.
How state law applies:
This warranty gives you specific rights and
you may have other rights which vary from
state to state.
Some states do not allow the exclusion or
limitation of implied warranties or incidental
or consequential damages, so the above
limitation or exclusion may not apply to you.
Warranty card:
Warranty registration
is not required for coverage under the
A. O. Smith Limited Warranty. If you
purchased from a retailer or dealer, please
complete the online warranty registration
form at asomithatlowes.com/register. Once
registered online, we will have a record of
your purchase and you will not be required
to produce a proof of purchase for a
warranty claim.
