Installation and Service Manual Epsilon-Series
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14.4 Exclusions
The warranty set out in articles 1 and 2 will not apply in the event of:
a. damage to the central heating boiler caused by an external factor;
b. misuse, neglect (including frost damage), modification, incorrect and/or unauthorized
use of the central heating boiler and any attempt to repair leaks;
c. non approved contaminants or other substances having been allowed to enter the
heating system loop of the central heating boiler (see installation instructions);
d. any attempts at repair to a defective central heating boiler other than by an approved
service engineer.
e. use of non original A.O. Smith Water Heaters parts for spare parts or as a repair part.
14.5 Scope of the warranty
The obligations of A.O. Smith Water Heaters pursuant to the specified warranty are limi
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ted to free delivery from the warehouse of the replacement assemblies, parts or central
heating boiler, respectively. Shipping, labor, installation and any other costs associated
with the replacement will not be accepted by A.O. Smith Water Heaters. Replaced parts
can only be claimed at A.O. Smith Water Heaters if they are returned to A.O. Smith Water
Heaters in its original service-/spare part packaging.
14.6 Claims
A claim on grounds of the specified warranty must be submitted to the dealer from whom
the central heating boiler was purchased, or to another authorized dealer for A.O. Smith
Water Products Company products. Inspection of the central heating boiler as referred to
in articles 1 and 2 shall take place in one of the laboratories of A.O. Smith Water Heaters.
14.7 Obligations of A.O. Smith Water Heaters
A.O. Smith Water Heaters grants no other warranty or guarantee over its central heating
boilers nor the (assemblies or parts of) central heating boilers supplied for replacement,
other than the warranty expressly set out in these warranty conditions. Under the terms
of the supplied warranty, A.O. Smith Water Heaters is not liable for damage to persons
or property caused by (assemblies or parts of) a (replacement) central heating boiler
that it has supplied.
