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Warranty Terms and Conditions
Product warranty
A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants
this water purifier (“product”) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:
1. All electrical and functional parts are warranted for one (1) year from date of original
purchase.
2. During first one (1) year of warranty, three (3) product health check maintenance
(“PHCM”) visits will be provided free of cost.
3. Any free scheduled PHCM visit will not be carried forward or accumulated. If any
PHCM visit is not availed by the customer within 15 days from the fixed schedule,
such visit shall be lapsed.
4. A. O. Smith will make reasonable efforts to visit/complete these scheduled visits on
scheduled timelines but customer shall also be liable to make a request when PHCM
visit is due. If customer fails to request for scheduled PHCM visit which is due and
such visit will be lapsed after 15 days from its scheduled day and customer is not
entitled to claim such free visit once it is lapsed.
5. The customer shall notify the Company promptly about any defects noticed and give
the Company or its representative adequate opportunity to inspect, test and remedy
them, for which the customer shall handover the product, if necessary, with the
Company office/authorised service provider along with invoice in the city where it
was purchased.
6. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.
7. The Company’s liability under the warranty will be limited only to the product and its
defects which occur under conditions of normal operations, under proper usage and
maintenance. It excludes defects occurring due to abuse, faulty care, maintenance,
repair or alternation to the product or to its parts by other persons.
8. The Company’s liability under this warranty shall be limited to the first purchaser/end
user and will not apply to subsequent sale by original purchaser/end user. However,
repaired part(s) will be warranted for the remaining period of original warranty term.
9. It is mandatory to provide the original bill/invoice copy along with duly stamped
warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.
