c. If defect or fault is caused or occurred due to improper installation by the
customer or not installed as per A. O. Smith guidelines specified in product user
manual.
d. If failure or damage due to plumbing or other arrangements like, usage of
pressure pump, extension of power supply board, non compatible power
socket etc,. connected to product. With regard to repairing the existing
worn-out/defective part(s) or replacing the same and ascertaining the presence
of above circumstances, the decision of A. O. Smith shall be final. In any such
event, A. O. Smith will submit a prior estimate for approval or bill for the work
to be carried out at the rate prevailing at that time.
e. If product is repaired by unauthorised personnel and usage of non
recommended parts or consumables.
f. If product serial number missing or altered.
g. If damage is caused by pest infestation.
h. If the input water emits pungent smell.
i. If the input water is discoloured.
j. If product is used for commercial purpose.
19. RO membrane will be covered for any material damage, malfunctioning under
warranty for specified period as detailed below and effective from date of original
purchase.
RO membrane warranty stands applicable only if,
a. Filters are replaced on time as per A. O. Smith service recommendation and as
per filter change notification and replaced through A. O. Smith authorised
service representative.
b. Product is used only for residential and self consumption purpose.
c. Product shall be in regular use and maintained as per product manual guidelines.
d. Product feed water quality is as per the recommendations. (Refer point 19)
20. The Company shall not be responsible to replace RO membrane at any point of time
if output water is satisfactory for drinkable water conditions and RO membrane is
performing as per its expected performance of salt rejection.
21. All implied warranties and conditions under law, trade, custom or otherwise are
excluded and the warranty and remedies as provided herein above are in lieu of all
other warranties and remedies to the extent permissible under law.
TDS
Hardness
pH Warranty for
RO Membrane
Less than 2000 ppm
Less than 400 ppm
7.5 2 Year
Less than 2000 ppm
Less than 500 ppm
7.5 1 Year
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