A1 AlphaPad 10, Manual

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11 

Troubleshooting ..................

Before contacting the service center, here are some 

instructions to help you troubleshoot your device:

•

For optimal operation, fully charge the battery.

•

To improve the tablet’s performance, remove

unnecessary files or apps on your tablet.

•

Update your tablet's software, go to 

Settings >

System > System updates

.

•

Reset your tablet via 

Erase all data (factory reset)

.

Touch 

Settings >

System > Reset options > Erase all

data (factory reset

)

. Another method is to hold down

the 

Power

 key and the 

Volume up

 key at the same

time when your tablet is powered off. All your tablet

data will be lost permanently. It is strongly advised to

fully back up your tablet data before resetting.

My tablet can't be switched on or is frozen

•

When the tablet can't be switched on, charge for

at least 20 minutes to ensure the minimum battery

power needed. Then switch it on again.

•

When the tablet falls into a loop during power on

animation and the user interface can't be accessed,

press and hold the 

Power

 key to reset. This eliminates 

any abnormal OS booting issues caused by third

party applications.

•

If neither method is effective, reset the tablet by

pressing the Power key and the Volume up key at the

same time, selecting a language, and then selecting

Wipe data

/

Factory reset

. Press the 

Volume

 key to

select, and press the 

Power

 key to confirm each

selection.

My tablet has not responded for several minutes

•

If your tablet doesn’t respond, turn off your tablet by

pressing and holding the 

Power

 key until it turns off

and then restart it again.

•

If your tablet has a removable battery, remove the

battery and reinsert it, then restart the tablet.

•

If it still doesn't work, reset the tablet.

My tablet turns off by itself

•

Check that your screen is locked when you are not

using your tablet, and make sure that the 

Power

key is not accidentally pressed while the screen is

unlocked.

•

Check the battery charge level.

•

If it still doesn't work, reset the tablet or update

software.