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the unit datasheet or prospectus specifications). The guarantees 1) through 2) extend to the free
repair of the device or the claimed parts. A claim for free replacement is only in place for parts which
display faults in the material and workmanship. Further claims are excluded.
2.
The seller does not guarantee for damage and faults to devices or parts thereof that are caused by:
a)
Exterior, chemical or physical effects of transportation, storage, set-up and use of the device (e.g.
shocking with water, food that boils over, condensation, overheating as a result of incorrect
operation (e.g. open ash compartment door), hairline cracks formed in enamel parts is not a lack of
quality,
b)
Incorrectly selected stove size,
c)
Not observing the relevant appropriate construction regulations,
d)
Error in the set-up and connection of the device,
e)
Insufficient or too strong a chimney draught,
f)
Unprofessionally carried out maintenance work or other, in particular, subsequent changes to the
fireplace or exhaust pipe (stove flue and chimney),
g)
Use of unsuitable fuels,
h)
Incorrect operation; overloading of the device (see operating instructions of the manufacturer),
i)
Wear of those parts directly exposed to the flames and made of iron, fireclay or glass, insofar as they
are not covered by the guarantee (1a),
j)
Incorrect handling,
k)
Insufficient care, use of unsuitable cleaning agents
.
Complaints
Complaints should only be made to your dealer or store. Always give the type and manufacturer number of your
chimney when complaining. This information can be found on the type plate on the rear of your device.
Notes regarding replacement part orders
When ordering replacement parts, always give the type and manufacturer number of your stove. This information
can be found on the type plate on the rear of your device or on the device datasheet/inspection book. Please note the
technical drawing and tables on the device datasheet, here you will find the correct name of the required replacement
parts.
Caution! The fireplace may not be modified! Only those replacement parts may be used that are permitted/offered
by the manufacturer. If need be, please consult your dealer.
Disposal
Disposing of the device
This device may not be disposed of with the household waste! Ensure it is disposed of professionally. Information
can be obtained from the relevant waste disposal authorities.
Disposing of the packaging
The packaging consists of cardboard and marked plastics that can be recycled.
– Take these materials to a recycling centre.
