Model 51i IP Phone Installation Guide
21
Troubleshooting Solutions
Troubleshooting Solutions
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message
Waiting service for this function to work. Check with your system
administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone
and handset. See the section
"Connecting a Handset"
on
page 11
for
information.
Why is my speakerphone not working?
If the speaker light goes out, the phone is set up to be used only with a
handset. If the light stays on steady and you hear dial tone, you can
alternate between the speakerphone and the handset by pressing
.
See the section,
"Set Audio"
on
page 18
for instructions on how to change
the Set Audio feature.
Why is my display blank?
Ensure that power is being provided to your phone. If your Network does
not provide Inline power over Ethernet, you can obtain an additional
accessory, the a PoE inline power injector, to provide power over
Ethernet locally to your phone. See the section
"Connecting to the
Network and to Power"
on
page 9
for details.
Why can I only see 1 option when the installer or user guide says there
are more?
The telephone screen will only show 1option at a time. To see more, press
the down arrow button
.
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as
indicated in the section,
"Connecting a Handset"
on
page 11
. Check that
the leg stands have been properly snapped into place. Since the legs can
be oriented in two different ways and in two different positions to offer
four different phone viewing angles, check that both legs are oriented in
the same direction and in the same position on either side of the phone.
Speaker
Speaker
