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Model 53i IP Phone User Guide
Line Keys and Programmable Keys
4.
Using your keypad, enter your Password (provided by your System Administra-
tor) and press the
Key.
5.
Press
4
(Login) to login to the queue.
You are logged into the queue and the following screen displays.
6.
To allow your phone to be available in the queue, press
(Avail).
The following screen displays.
If your IP phone status is set to “
Available
” then the server begins to distribute
phone calls from this queue to your IP phone. You must manually change the state
to “
Available
” in order to start receiving calls.
7.
To temporarily stop receiving calls, press the press
(Unavail).
If you are on a call (or miss a call that has been distributed to your phone), your
phone status automatically changes to "
Unavailable
". Your phone remains in the
"
Unavailable
" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
• The availability “timer” for your IP phone expires. This only occurs if your
Administrator has configured an auto-availability timer on your IP phone.
Contact your System Administrator for more information.
8.
To logout of the queue, press
4
(Logout).
The server no longer distributes phone calls to your IP phone.
ACD: <Queue Label>
= Avail
= Logout
ACD: <Queue Label>
= Unavail
= Logout
