Troubleshooting
9-6
41-001160-00, Release 2.1, Rev 04
IP Phone Administrator Guide
T
roubleshooting
Reference
For information that describes solutions to most common problems using the IP
phones, see the next section,
“Troubleshooting Solutions”
on
page 9-7.
4
Click
to save your settings.
5
Click on
Operation->Reset
.
6
In the "
Restart Phone
" field click
to restart the IP phone.
To set blog modules:
7
Select a module for which you want to have log files created and sent to a blog.
8
Enter a value (in decimal format) in the “
Debug Level
” field. The value of “
1
” enables the logging of
the module. The value of “0” disables the logging of the module. The default value is “
1
”.
9
Click
to save your settings.
10
Click on
Operation->Reset
.
11
In the "
Restart Phone
" field click
to restart the IP phone.
To perform support tasks:
12
To store the local configuration file to the specified location, click on
in the "
Get
local.cfg
" field.
13
To store the server configuration file to the specified location, click on
in the
"
Get server.cfg
" field.
14
To display task and stack status information to the screen, click on
in the "
Show Task
and Stack Status
" field.
Note:
The local and server configuration file information and the task and stack status information is
for use by Aastra Technical Support for troubleshooting purposes.
Aastra Web UI
Step Action
