Aastra 57I IP, User Manual

Page 1: ...User Guide Release 2 0 41 001201 00 Rev 01 57i IP Phone...

Page 2: ...awful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information conta...

Page 3: ...ibute transcribe translate or reduce to electronic medium or machine readable form or language derive source code with out the express written consent of the Seller and its Suppliers or dissemi nate o...

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Page 5: ...key Functions 25 State Based Softkeys Bottom Keys only 26 Softkeys as Line Call Appearances 28 Softkeys as Speeddials 31 Softkeys as Do not Disturb 35 Softkeys as Busy Lamp Field BLF 36 Softkeys as BL...

Page 6: ...ing Calls 81 Directory List 81 Callers List 88 Call Forwarding 93 Missed Calls Indicator 96 Voicemail 97 Additional Features 98 Star Codes 98 Suppressing DTMF Playback 98 Display DTMF Digits 99 Stutte...

Page 7: ...Table of Contents vii Table of Contents Limited Warranty 125 Appendix A Time Zone Codes A 1...

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Page 9: ...ons administrators should refer to the Aastra SIP 53i 55i 57i and 57i CT IP Phone Administration Guide Documentation Aastra 57i IP Phone Installation Guide Installation and set up instructions general...

Page 10: ...pter included Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider Requirements The 57i IP Phone requires the following environment SIP based...

Page 11: ...p screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 57i automatically begins the start up sequence as soon as it is connected The ph...

Page 12: ...hile the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your system administrator and should be...

Page 13: ...ks were loaded to your phone by your system administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displ...

Page 14: ...6 Model 57i IP Phone User Guide Getting Started Idle Screen Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12 18am...

Page 15: ...spalys the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your p...

Page 16: ...your system administrator The Idle State screen lists your name SIP screen name and day date and time In the above screen the L1 indicates John Smith is configured on Line 1 The idle screen also displ...

Page 17: ...ons display on the screen For example in the following illustration Home was configured as a speeddial key on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of softkey...

Page 18: ...n on your system s star codes please refer to the documentation for the voicemail system you are using Screen Display After Picking Up the Handset When you pickup the handset the screen displays as fo...

Page 19: ...tween the first and second screens to display all configured softkeys See illustrations below Note The bottom set of 6 softkeys map to the current state based configurable soft keys The top set of 6 s...

Page 20: ...Phone Status option the Factory Default selection is also an administrator level function only These options should only be set up and changed by your system administrator 1 Language 2 Time and Date...

Page 21: ...ng option to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the button or the N button at an...

Page 22: ...Finding Your Phone s IP Address 1 Press to enter the Options List 2 Use s to scroll down the list of options to Phone Status and press Show 3 Use s to scroll to Network Status and press Show 4 Press I...

Page 23: ...or host name into the address field If the browser is using HTTP the following redirect screen displays fol lowed by the Security Alert window This process redirects HTTP to use HTTPS for a more secu...

Page 24: ...lows you to assign an emergency dial plan to the phone lock the phone to prevent any changes to the phone and to prevent use of the phone and reset the user password Softkeys and XML Allows you to con...

Page 25: ...F digits the playing of call waiting tone and stuttered dial tone This category also allows you to configure incoming intercom call settings ring tones global and per line basis and ring tone sets tim...

Page 26: ...alpha characters are not allowed Default password is an empty string field is blank 1 Press on the phone to enter the Options List 2 Select User Password and press 3 Enter the current user password an...

Page 27: ...eld enter the current user password Note By default the user name is user all lowercase and the password field is left blank 3 In the New Password field enter the new user password 4 In the Password C...

Page 28: ...pen list such as the Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with you...

Page 29: ...tor flashes when the microphone is on mute Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there is more than 1 line of statu...

Page 30: ...ions These keys also perform as follows Callers list key Accesses the last 200 calls received Conference key Begins a conference call with the active call Xfer Key Transfers the active call to another...

Page 31: ...ok the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons 3 and 4 to scroll left and right to the different call information...

Page 32: ...l softkeys on the 536EM and up to 180 softkeys on the 560EM These keys allow you to configure BLF Speeddial and Shared Call Appearance functions only For more information about expansion modules see M...

Page 33: ...u can also use this option to configure an XML URI softkey Flash Indicates the softkey is set to generate a flash event when it is pressed or when a feature key is pressed on the 57i CT handset The IP...

Page 34: ...for accessing the Callers List Directory Indicates the softkey is set for accessing the Directory List Intercom Indicates the softkey is set to be used as the Intercom key Empty Indicates the softkey...

Page 35: ...example if you set softkey 12 as the following Type speeddial Label Voicemail Value 89 State outgoing then softkey 12 appears in position 1 if no other softkeys are set A softkey type of empty does n...

Page 36: ...equivalent status to the line call appearance lights of the hard keys on the phone The following table provides a description for each icon Services Dir Callers Icom John Smith Sat Jan 1 12 18am 1 L5...

Page 37: ...e until one of the line call appearances becomes available In active states such as ringing conference connected etc all softkeys disappear except softkeys that have been set up as line call appearanc...

Page 38: ...softkey to function as a line 1 Click on Operation Softkeys and XML 2 Click on the Bottom Keys tab or the Top Keys tab 3 Select from Key 1 through Key 20 on the bottom tab or Select from Key 1 throug...

Page 39: ...eb UI You can save up to 30 speed dial numbers and names on the 57i These can be programmed to dial directly to another person s line or extension or set up to quickly access features such as Caller I...

Page 40: ...o access C Press to move to the next space or wait a moment and the cursor automatically advances To insert a space between letters press To backspace and erase a mistake press or the Delete key You c...

Page 41: ...Type field select Speeddial to apply to the softkey 5 In the Label field enter a label to apply to this softkey 6 In the Value field enter the phone number or extension to apply to this softkey 7 In...

Page 42: ...s the Directory List Callers List or Redial List key From the Callers List or Redial List scroll through the list to find the name and number that you wish to save to your speed dial 2 Press the Save...

Page 43: ...that has DND configured is affected You can set DND on the softkeys using the Aastra Web UI only DND is not configurable from the IP phone UI Setting a Do Not Disturb Softkey Setting Do Not Disturb So...

Page 44: ...rvisor s phone shows that the worker s phone is in use and busy On the 57i the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality When th...

Page 45: ...number or extension you want to monitor 7 In the Line field select a line for which to apply this softkey Valid values are 1 through 9 8 If configuring a softkey on the Bottom Keys in the state fields...

Page 46: ...handset off hook Note You can also use a BLF List configured key to dial out Example A receptionist has a 57i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Ap...

Page 47: ...e Line field select a line number that is actively registered to the appropriate SIP proxy you are using 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disab...

Page 48: ...em administrator for more information By default the Services key is the first key on the Top softkeys Using the Aastra Web UI you can setup the Services menu on the IP phone to display XML applicatio...

Page 49: ...ices Menu in the IP Phone UI Setting XML Services 1 Click on Operation Softkeys and XML 2 Click on the Bottom Keys tab or the Top Keys tab 3 Select from Key 1 through Key 20 on the bottom tab or Selec...

Page 50: ...gh Key 20 on the bottom tab or Select from Key 1 through Key 10 on the top tab 4 In the Type field select XML 5 In the Label field enter a label to apply to this softkey 6 In the Value field enter a U...

Page 51: ...forma tion for that customized service Message services display to the screen after pressing the programmable key For user input services follow the prompts as appropriate 4 To exit from the Services...

Page 52: ...stream for example when the call is not on hold Setting a Flash Softkey 1 Click on Operation Softkeys and XML 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom...

Page 53: ...nistrator for information about available services Setting a Sprecode Softkey Use the following procedure to configure a sprecode softkey on the 57i phone 1 Click on Operation Softkeys and XML 2 Click...

Page 54: ...iguring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the Connected state to apply to this soft key 8 Click to save your changes 9 Click on Operation Reset 10 In the...

Page 55: ...a call using the Aastra Web UI at Basic Settings Preferences By entering the appropriate value in the Park Call and Pickup Parked Call fields you tell the phone where to park a live call and where to...

Page 56: ...nfiguration method Note Aastra recommends you configure either the static or the programmable con figuration but not both 1 Click on Basic Settings Preferences General 2 Enter a server value in the Pa...

Page 57: ...a call comes in and you pickup the handset the custom label that you configured for the Park softkey displays on the Phone UI After the call is parked the label that you configured for the Pickup soft...

Page 58: ...y 1 through Key 10 on the top tab for parking a call 4 In the Type field select Park 5 In the Label field enter a label for the Park softkey 6 In the Value field enter the appropriate value based on t...

Page 59: ...ork Note For values to enter in this field see the table Park Pickup Call Server Config uration Values on page 47 12 In the Line field select a line for which to apply the Pickup configura tion 13 If...

Page 60: ...re and press the Park softkey again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup softkey If the cal...

Page 61: ...hone dials the last call you received When you configure an lcr softkey the label LCR displays next to that softkey on the IP phone When the Sylantro server detects an lcr request it translates this r...

Page 62: ...this softkey Valid values are 1 through 9 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click to save...

Page 63: ...Services Menu you can also configure the Caller List and Directory List on separate softkeys The XML customized services are created and provided by your system administrator through the diverse web...

Page 64: ...through Key 10 on the top tab 4 In the Type field select Services 5 In the Label field enter a label to apply to this softkey 6 In the Line field select the line you want to apply to this softkey Vali...

Page 65: ...feature allows you to store frequently used names and numbers on the phone You can also dial directly from a directory entry You can use the Directory key to access a Directory List which contains a c...

Page 66: ...ugh Key 20 on the bottom tab or Select from Key 1 through Key 10 on the top tab 4 In the Type field select Directory 5 In the Label field enter a label to apply to this softkey 6 If configuring a soft...

Page 67: ...y softkey on the top or bottom keys on the phone The Callers list is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Reference F...

Page 68: ...y 1 through Key 10 on the top tab 4 In the Type field select Callers List 5 In the Label field enter a label to apply to this softkey 6 If configuring a softkey on the Bottom Keys in the state fields...

Page 69: ...ey on the top or bottom keys on the phone You can use the Intercom key to automiatically connect with a remote extension for outgoing calls and to answer an incoming intercom call Reference For more i...

Page 70: ...0 on the top tab 4 In the Type field select Intercom 5 In the Label field enter a label to apply to this softkey 6 If configuring a softkey on the Bottom Keys in the state fields check enable or unche...

Page 71: ...tySoftkey Use the following procedure to configure an Empty softkey on the 57i phone 1 Click on Operation Softkeys and XML 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 o...

Page 72: ...and XML 2 Click on the Bottom tab or the Top tab 3 Select from Key 1 through Key 20 on the bottom tab or Select from Key 1 through Key 10 on the top tab 4 In the Type field select none 5 Click to sav...

Page 73: ...perience any unexpected behaviour 1 Press the button on the phone to enter the Options List 2 Use the key to scroll down the list of options to Phone Status and press Show to select 3 Press the key to...

Page 74: ...our system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes When your party picks up a timer appears on y...

Page 75: ...ess to disconnect a handsfree call When handsfree is on the speaker light turns on Using a Headset The 57i accepts headsets through the modular RJ22 jack on the back of the phone Contact your telephon...

Page 76: ...nd Receive Calls Using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Headset Settings 2 Plug the headset into the jack 3 Press the key to ob...

Page 77: ...ng up the phone by placing the handset back on hook or by pressing N or the line call appearance button for the active call When you hang up the remote phone will also hang up Incoming Intercom Calls...

Page 78: ...tings The Microphone Mute field is enabled by default turned OFF The Auto Answer field is enabled by default turned ON 2 To disable the Microphone Mute field turn ON uncheck the check box 3 To disable...

Page 79: ...ore information Accessing the Redial List 1 If you are off hook and press the telephone automatically dials the last number you called 2 If you are not on the phone press to display the most recently...

Page 80: ...mute handset headset or handsfree The speaker light will flash slowly and you can hear the caller but they cannot hear you To switch mute on or off press Note If you place a muted call on hold the pho...

Page 81: ...the phone is already connected to a call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a...

Page 82: ...and after a short time the phone will beep softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone Note The phone will...

Page 83: ...more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press N to disconnect the call Retrieving a Held Call If you have...

Page 84: ...Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers t...

Page 85: ...back on hook pressing Nor pressing the line call appearance button for the active call Note To complete a blind transfer press the Intercom Key again before the phone begins dialing To complete a con...

Page 86: ...f the person you wish to add to the conference 4 Wait for the new party to answer You can consult with the new party first before adding them to the conference 5 If you do not wish to add the new part...

Page 87: ...on hook or by pressingN To conference two calls you are already connected to 1 Begin with active calls on two different lines 2 Press the Conference key A new line will open 3 Press the line key of th...

Page 88: ...n for that call 2 Press Nif you do not wish to pickup a call This cancels the call pickup procedure Ending Calls To end a call you first need to connect to the call if not already connected To end a c...

Page 89: ...Phone UI you can add delete change or move entries as required The following is an example of the Directory List Header screen with 97 entries in the List Sorting Entries and Quick Search Feature You...

Page 90: ...s for each line and field in the Directory List The following examples illustrate the IP Phone UI screens you can use to add edit entries in the Directory List Screen 1 Screen 2 Directory List Limitat...

Page 91: ...when required Use the Save softkey when you are finished addnig the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Editing Names Numbers and Labels On Scree...

Page 92: ...entry the and keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s C...

Page 93: ...r into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The fol...

Page 94: ...line from the Directory List You can press Cancel to cancel the delete function For multiple numbers assigned to a name pressing the Delete softkey displays the following screen You can press Entries...

Page 95: ...erver to IP Phone Download Your system administrator can populate your IP phone Directory List with server directory files Contact your system administrator for more details Accessing the Directory Li...

Page 96: ...nd delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List You can also download the Callers List to your PC for viewing us...

Page 97: ...Services key if your system administrator has configured the Services key to access the Callers List 2 Use the keys to scroll through the line items in the Callers List Note To the left of a line ite...

Page 98: ...List press the Callers List key Editing in the Callers List Important The Caller List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add...

Page 99: ...t You can delete individual items from the Callers List or you can delete all items in the Callers List Use the following procedure to delete an individual item from the Callers List Use the following...

Page 100: ...Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Calle...

Page 101: ...up to 9 individual lines For global and local call forwarding you can set the following Call forward mode Destination number Number of rings before forwarding the call from 1 to 9 rings The following...

Page 102: ...de that you want to set on your phone 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 Note Number of Rings field applys to No Answer and Busy No Answer...

Page 103: ...de you want to set on this line Note To disable call forwarding in the Aastra Web UI set the mode to OFF and remove the phone number in the Forward Number field Note To force a line to use the global...

Page 104: ...number New Calls on the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List...

Page 105: ...the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list disp...

Page 106: ...the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately...

Page 107: ...the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display w...

Page 108: ...Aastra Web UI Configuring Stuttered Dial Tone Use the folllowing procedures to configure stuttered dial tone on the IP phone 1 Click on Basic Settings Preferences General 2 Stuttered dial tone is ena...

Page 109: ...re using the Aastra Web UI Configuring Call Waiting Tone Use the folllowing procedures to configure a call waiting tone on the IP phone 1 Click on Basic Settings Preferences General 2 A call waiting t...

Page 110: ...incoming intercom settings and auto answer using the Aastra Web UI only Configuring Incoming Intercom and Auto Answer Use the folllowing procedures to configure incoming intercom calls and auto answer...

Page 111: ...r interface that allows a user to quickly redial the last number that was dialed out from the phone You can Press the REDIAL button twice to redial the last number dialed Press the REDIAL button once...

Page 112: ...ble disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tone Settings Table Configura...

Page 113: ...sy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the f...

Page 114: ...ntry from the Tone Set field 3 Select a value from the Global Ring Tone field Note See the Ring Tone Settings Table on page 104 for valid values For per line configuration 4 In the Ring Tone section s...

Page 115: ...l Features 6 Click to save your settings These changes are not dynamic You must restart your IP phone for the changes to take affect 7 Click on Operation Reset 8 In the Restart Phone field click to re...

Page 116: ...ions List 2 Select Time and Date 3 Select Set Time 4 Using the keys on the keypad enter a time to set on the IP phone 5 Press Done to save the time you entered 6 Select Time Format 7 Valid values are...

Page 117: ...ime Zone from the list of options For valid time zone values see Appendix B Note The default Time Zone is US Eastern 4 Press Done to save the Time Zone you selected Daylight Savings Time 1 Select Dayl...

Page 118: ...Preferences Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format Note The time displays...

Page 119: ...to use on your phone Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD Note The date displays on the phone s idle screen in the format you select 4...

Page 120: ...cy dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergen...

Page 121: ...2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field cli...

Page 122: ...when creating or changing a password are 0 to 4294967295 inte gers only symbols and alpha characters are not allowed Default password is an empty string field is blank Use the following procedure to r...

Page 123: ...n the IP phone for contacting emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dial...

Page 124: ...one for dialing emergency services in your area 1 Click on Operation Phone Lock 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For mu...

Page 125: ...pendant on the language packs currently loaded to the IP phone Use the following procedure to specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select...

Page 126: ...a language to apply to the Aas tra Web UI The IP phone supports the following languages English default French Spanish German Italian Note All languages may not be available for selection The availabl...

Page 127: ...e to provide additional softkeys Model 536EM Model 560EM The 536EM provides 36 additional softkeys on a 57i IP Phone The 560EM provides 60 additional softkeys The softkeys support the following featur...

Page 128: ...h 560EMs You connect the additional modules to the right side of an existing module The following figure illustrates the addition of multiple 536EM modules on the 57i IP Phone You can configure the so...

Page 129: ...e between the speakerphone and the headset by pressing See the section Customizing your phone in the 57i Installation Guide for instructions on how to change the Set Audio option Why can t I get a dia...

Page 130: ...dminstrator for more information How do I change my user password You can change the user password from the IP phone UI or the Aastra Web UI 1 Press on the phone to enter the Options List 2 Select Use...

Page 131: ...ur system administrator How do I restart the IP phone 1 Press the button on the phone to enter the Option List 2 Use the key to scroll down the list of options to Phone Status and press the key to sel...

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Page 133: ...r consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combinat...

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Page 135: ...AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST...

Page 136: ...rague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsink...

Page 137: ...ST CET EET CET EET MC Monaco MD Chisinau MK Skopje MQ Martinique MS Montserrat MT Malta MX Mexico City MX Cancun MX Merida MX Monterrey MX Mazatlan MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AS...

Page 138: ...Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istan...

Page 139: ...rectory key softkey for 58 directory list 81 adding and editing entries 82 arranging entries 85 deleting single and multiple entries 86 downloading to PC 87 downloading to server 87 limitations for 82...

Page 140: ...63 as Intercom Key 61 as Last Call Return 53 as line call appearances 28 as park and pickup 49 as services 55 as speeddials 31 deleting 64 functions for 25 state based 26 speeddial setting softkey for...

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Page 142: ...s owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2007 41...