Aastra 7433ip, User Manual

Page 1: ...USER GUIDE USER GUIDE 6 1553 DBC 433 01 D2 2014 03 26 Aastra 7433ip IP Phone for MX ONE Catarina Sten csten HF Aastra Telecom Sweden AB XXX XXXX HF EAB KCM DP...

Page 2: ...thout prior written permission of the publisher except in accordance with the following terms If this publication is made available on Aastra media Aastra gives its consent to downloading and printing...

Page 3: ...uracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice D...

Page 4: ...rmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or tel...

Page 5: ...se only the power cord indicated in this manual SAVE THESE INSTRUCTIONS IMPORTANTES MESURES DE S CURIT FRAN AIS Certaines mesures de s curit doivent tre prises pendant l utilisation de mat riel t l ph...

Page 6: ...zed due to the strong magnets in the phone Important Safety Instructions Save these instructions Read these safety instructions before use Note When using your telephone or connected equipment the fol...

Page 7: ...e near a bathtub washbowl and kitchen sink in a wet basement or near a swimming pool Do not insert any object into equipment slots that is not part of the product or auxiliary product Do not disassemb...

Page 8: ...gation keys The phone also has a standard key pad and function keys Most features are activated from the function keys and the menus shown in the display For more information on function keys see 2 3...

Page 9: ...MX ONE 9 6 1553 DBC 433 01 Uen D2 2014 03 26 2 1 Cabling All connections at the back of the phone are marked for easier identifi cation see figure below Figure 2 Aastra 7433ip Back View Net Net PC Aa...

Page 10: ...phone to the LAN LAN inlet Connect one end of the Ethernet cable to the phone connection marked Net and the other end to a LAN connection The phone conforms to the 802 1x standard for LAN authenticat...

Page 11: ...RES 141 319 2 for the US market RES 141 319 3 for the UK market For other markets the power adapter can be locally sourced 2 2 Foot Console Your phone is equipped with a foot console This console is a...

Page 12: ...you wish to remove the foot console pull the console firmly towards you to release it before removing it from the phone 3 Connect the cables see 2 1 Cabling on page 9 4 Attach the Electrostatic Discha...

Page 13: ...and rejected calls Icons representing incoming outgoing and missed calls are displayed to the left of the number For information on how to use the call list see 5 4 Redial Calls on page 45 Messages Pr...

Page 14: ...actions are performed at the moment It is possible to change the contrast of the display see 13 3 1 Modifying Contrast on page 88 You can also change the display menu language and the date and time p...

Page 15: ...more icons in table 2 on page 15 may appear in the display Table 2 Display Icons 1 Missed 16 45 12345 John more Availability FollowMe To 54321 16 45 12345 John more Availability 12345 16 45 Anna more...

Page 16: ...Indicates new missed but checked incoming call s The number beside the symbol indicates how many times this caller has tried to call your extension Incoming call Indicates an answered incoming call O...

Page 17: ...displayed in the following sections 2 5 1 Idle Mode When the phone is in idle mode soft keys more and Availability are shown See figure below for a description of which features are available when you...

Page 18: ...6 1553 DBC 433 01 Uen D2 2014 03 26 18 AASTRA 7433IP DESCRIPTION Figure 5 Settings menu structure...

Page 19: ...e Call List If you have missed calls these will be shown and if you also want to check the outgoing and answered incoming calls press more and Show all calls You can switch back to the list with misse...

Page 20: ...tructure 2 6 Indicators Indicators on the phone keys indicate line status using different flash patterns see below Off The feature is not active Steady light The feature is active Steady light can als...

Page 21: ...nal for incoming calls alert in three different ways depending on the type of incoming call The signals shown in this section are the most used signals worldwide Many markets use signals that are adap...

Page 22: ...t want to be disturbed by the ring signal but still want to be able to answer an incoming call you can switch off the ring signal Incoming calls are only indicated by a flashing line lamp and display...

Page 23: ...nection in progress tone On hold The conference tone can be disabled by the system administrator Note The tones above are the most commonly used tones worldwide Many markets use a differing tone for o...

Page 24: ...foot console provides the phone with a gigabit Ethernet interface and an extra bell and busy signal Gigabit Ethernet The option unit offers a gigabit Ethernet interface module the purpose of which is...

Page 25: ...mple 2 10 1 Installing an Option Unit To install the option unit do the following 1 Log off the phone and disconnect the power from the phone to avoid electrostatic discharges ESD 2 Connect the ribbon...

Page 26: ...will not work 5 Attach the ESD covers on the back of the phone to protect the connectors from ESD For this you need a screwdriver 2 10 2 Removing an Option Unit To remove the option unit do the follo...

Page 27: ...ONE FOR MX ONE 27 6 1553 DBC 433 01 Uen D2 2014 03 26 2 11 Wall Mounting The phone can be wall mounted For detailed information on how to do this please see the installation card which comes with the...

Page 28: ...rtup proce dure starts automatically 3 1 1 Logging On To the Network If LAN access control is displayed when you start the phone you need to log on to the network before logging on to the telephony sy...

Page 29: ...eas the password can only be set by the system administrator If you are required to log on the phone to the telephony system you are prompted to enter your extension number or your password or PIN cod...

Page 30: ...er When log off is allowed the phone must be logged on registered to the telephony system to be used When the phone is logged off the display will look like in the figure below If the emergency call f...

Page 31: ...ff a phone that has been set to this mode 3 2 3 Temporary User The phone is logged on with a default number but you can log on with your individual number and get your user profile To log on with your...

Page 32: ...mation message is displayed 3 Press Yes to confirm and restart the phone 3 5 Updating the Phone Software When new software is available you are notified of this via a message in the phone display You...

Page 33: ...the software must be downloaded again 3 6 Free Seating Free seating is a feature that enables you to log on to your IP extension from any IP phone that allows temporary or free users by using your own...

Page 34: ...ONE 3 7 Software Version To view which software version is installed currently do the following 1 Press 2 Select Help and press Select 3 Select About Aastra 7433ip and press Select The software versio...

Page 35: ...1 1 Answering a Call You can answer incoming calls in handset mode or handsfree mode Handset Lift the handset The call is received on Handsfree Press the flashing line button without lifting the hands...

Page 36: ...omatic Answer When the automatic answer feature is active incoming calls are answered automatically in handsfree mode This means that you get speech connection without having to perform any action The...

Page 37: ...wing 1 Press Presence 2 Select Free on busy OFF and press Select 3 Select ON put call through and press Set A confirmation question is displayed 4 Press Yes to confirm Note If you have ongoing calls o...

Page 38: ...bling On All Phones To disable parallel ringing on all phones in the list activate Follow me to all extensions except the main extension For more information see section 7 1 1 Ordering Follow me From...

Page 39: ...r the external access code and dial the external number It is possible to use short numbers for numbers that you call often see section 5 5 Speed Dialing on page 45 5 2 When You Receive a Busy Tone or...

Page 40: ...ew call is finished 5 2 1 2 Ordering Callback When All External Lines Are Busy If all external lines are busy after dialing the digit or digits to get an external line do the following 1 Press Callbac...

Page 41: ...ancel 5 Replace the handset Note This procedure cancels callbacks to internal numbers and busy external lines 5 2 1 5 Canceling a Single Callback To cancel a single callback do the following 1 Lift th...

Page 42: ...ation call waiting tone or ring signal and is flashing there are the following possibilities 1 Park the ongoing call 2 End the ongoing call 3 Reject the call waiting request If you want to park the on...

Page 43: ...do the following 1 Press more 2 Select Intrude and press Select 5 2 4 Bypass If you need to get through to a certain extension currently being forwarded by follow me you can bypass the extension If t...

Page 44: ...ure is enabled the display looks like this Dial the emergency number SOS number Wait for answer When the emergency call has been terminated the emergency centre can call back to your phone even though...

Page 45: ...umber is automatically redialed Note Finland and Sweden Press 0 5 4 2 Redial a Call from the Call List To make a call using the call list do the following 1 Press the key to open the call list The lat...

Page 46: ...Contacts To dial a contact do the following 1 Press to open your contacts 2 Find the contact you want to call or press and hold the key 2 9 that holds the first character in the name of the contact yo...

Page 47: ...nistrator for more information 5 7 1 Ordering Number Presentation Restriction To order number presentation restriction from your phone do the following 1 Lift the handset 2 Dial 42 Wait for a dial ton...

Page 48: ...eving a Call On Hold To retrieve a call that has been put on hold do the following Press the line key where you have a call on hold OR Press more select Retrieve call on hold and then press Select 6 2...

Page 49: ...o terminate the connected call 6 3 Transfer You can transfer a call to an internal number an external number your mobile phone or to the operator You can transfer the call before or after the third pa...

Page 50: ...s in a conference Only the confer ence leader that is the person initiating the conference can admit participants If you have an ongoing conversation and want to establish a phone conference you will...

Page 51: ...voice mail system or when retrieving information about your bank account through your phone you need to use Dual Tone Multi Frequency DTMF signals also known as suffix dialing The suffix dialing funct...

Page 52: ...you will hear a special dial tone when you lift the handset 7 1 1 Ordering Follow me From Own Phone To order internal Follow me do the following 1 Press Availability select Follow me 2 Enter the exte...

Page 53: ...position is shown in the display When lifting the handset a special dial tone is heard To order follow me from another telephone 1 Lift the handset and wait for a dial tone 2 Dial 21 own extension nu...

Page 54: ...s no additional diversion remaining 7 2 External Follow Me If external follow me is allowed you can have all calls to your extension diverted to an external number of your choice When follow me is act...

Page 55: ...g 1 Lift the handset and wait for a dial tone 2 Dial 22 extension number to divert route access code and the external number 3 Replace the handset The Follow me key is lit and the and the display show...

Page 56: ...in the profile VoiceMail or a colleague 7 3 1 Activating Or Changing Profiles From Your Phone To select a profile from your phone do the following 1 Press Availability select My Profile 2 Enter the se...

Page 57: ...u should consider the following Avoid ring times longer than 45 seconds for your profiles Callers typically hang up after 3 6 ring signals Consider the time you need to react and answer on each answer...

Page 58: ...ofile 1 In office Table 4 Profile 2 At home Search order Type of phone or answering position Examples Desk Cordless Mobile External Voice Mail Operator and so on Phone number Ring time seconds 1 Desk...

Page 59: ...ontact list at the desired letter To scroll the contact list for the desired contact do the following 1 Press The contact list appears 2 Scroll the list with the navigation keys or find the desired co...

Page 60: ...ike to edit the name number or ring signal for this contact press more and select what to edit For more information see section 8 3 Editing a Contact on page 61 6 Press Done to save the new contact 8...

Page 61: ...Name on page 61 To edit the contact number continue to 8 3 2 Editing the Number on page 62 To edit the contact ring signal continue to 8 3 2 Editing the Number on page 62 When entering a name by multi...

Page 62: ...e 3 Select Erase to erase one number at the time or Erase all to erase the whole entry 4 Enter the correct phone number and press OK 5 Press Done to apply the change and to return to the contact list...

Page 63: ...Select Delete all contacts and press Select 4 Press Yes to confirm or No to cancel 8 5 Corporate Directory The corporate directory which holds all contacts in your organization resides on a corporate...

Page 64: ...tion about adding a contact see below 4 To make a new search press more select New Search and press Select Note The syntax to enter the name when searching can differ depen dant on the type of directo...

Page 65: ...re you have the necessary information at hand when you start the installation 2 Click the link Install My Dialog 4000 Contacts now 3 Follow the instructions on screen to complete the installation When...

Page 66: ...6 1553 DBC 433 01 Uen D2 2014 03 26 66 CONTACTS The contacts are now available under in your phone...

Page 67: ...e reasons you are prompted to specify the return time or date If you are authorized you can also enter presence information for another extension from your extension Note Your phone can be used for ou...

Page 68: ...014 03 26 68 PRESENCE INFORMATION 9 2 Canceling Absence To remove an absence reason do the following 1 Press more 2 Select Disable all diversions and press Select OR 1 Press Availability 2 Select My P...

Page 69: ...n enter your mailbox and listen to the received messages If you use the Personal Number feature it is recommended that you program Voice Mail as the last answering position for all search profiles See...

Page 70: ...gram the VoiceMail Not programmed Program VoiceMail To program a VoiceMail number do the following 1 Press Yes 2 Enter the VoiceMail number If you do not know the number to the VoiceMail please contac...

Page 71: ...esponding to is flashing To check who left the MMW and to call this person do the following 1 Press New from number or contact that left MMW is selected 2 Press Call The person who left the MMW is cal...

Page 72: ...SSAGES 3 Replace the handset 10 2 3 Canceling an MMW Indication To cancel a MMW indication that you have sent to another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 3...

Page 73: ...ckup People working in a team can have their phones programmed by their system administrator to form call pickup groups A call pickup group consists of a number of extensions members that have been as...

Page 74: ...Follow me 2 Enter your own extension number as follow me number FollowMeTo is shown in the display 11 2 3 Reentering the Group To reenter an internal group hunting group you have to cancel the follow...

Page 75: ...o Cancel Group Do Not Disturb A categorized extension can deactivate group do not disturb by dialling the following procedure Lift the handset dial tone Dial 25 group number special dial tone Replace...

Page 76: ...to external numbers by requiring the extensions to dial an account code before dialing an external number An account code can be entered either before or during an outgoing call The code can be betwee...

Page 77: ...uthorization Code Depending on the service profile associated with your extension you may have to enter a common authorization code in order to make certain types of calls and to lock and unlock the e...

Page 78: ...o unlock an extension with a common authorization code do the following Dial 73 authorization code When you hear a verification tone and the lock icon disappears from the display the extension is unlo...

Page 79: ...n code own extension number Wait for a verification tone 2 Dial the external number If the service profile for the dialed external number is too low for the call the call is rejected 12 2 2 3 Locking...

Page 80: ...e will be changed only if the previous autho rization code is valid 12 3 Alarm Extension An alarm extension is assigned characteristics similar to an alarm centre All calls to such an extension are au...

Page 81: ...All callbacks are cancelled Follow me and External follow me Manual Message Waiting Flexible night service To request a general deactivation do the following 1 Lift the handset and wait for a dial ton...

Page 82: ...of push button type provided with a pound key and a star key or a mobile phone adapted for dial tone pulses DTMF After a completed call you must hang up before a new call can be made The procedure va...

Page 83: ...e routed to the designated extension Calls are answered in the normal way 12 9 3 Flexible Night Service Flexible night service means that the operator can reroute calls to a certain extension during r...

Page 84: ...ting to deactivate the flexible night service for your extension 12 10 Individual Do Not Disturb DND You can activate this feature when you want to avoid incoming calls to your telephone The calling p...

Page 85: ...resence To modify the presence status do the following 1 Press select My Availability 2 Select My Presence 3 Select the desired absence reason and enter the return time and date if required and press...

Page 86: ...owing 1 Press select My Availability 2 Select My mobile phone and press Select 3 Enter the external access code followed by your mobile phone number and press Done 13 1 6 Free On Busy To activate free...

Page 87: ...elect Note To listen to a ring signal or melody before selecting it press more and then Play 6 Press Yes to confirm 13 2 1 1 Downloading Melodies Instead of standard ring signals you can download up t...

Page 88: ...elay can be changed by the system administrator One muted The phone rings once then the signal is muted Delayed one muted There is a delay before the ring signal After one ring the signal is muted The...

Page 89: ...014 03 26 2 Select Display and press Select 3 Scroll to Phone Contrast and press Select 4 Press the navigation keys or the volume keys to increase or decrease the contrast to a desired level 5 Press S...

Page 90: ...the navigation keys to scroll the list and select the desired language and press Set 5 Press Yes to confirm or No to cancel Note The phone must be registered to the PBX otherwise it is not possible t...

Page 91: ...e following 1 Press 2 Select Time Date and press Select 3 Select Time Format and press Select 4 Use the navigation keys to select the format and press Set 5 Press Yes to confirm 13 5 2 Modifying Date...

Page 92: ...ess It is possible to view and change the PIN code if this option has been configured by system administrator 13 7 1 Changing PIN Code You can change the PIN code used for logging on to the telephony...

Page 93: ...ollowing 1 Press 2 Scroll to Help and press Select About Aastra 7433ip is displayed 3 Press Select Software version is displayed 4 Select Phone IP Address and press Select to see the IP address 5 Sele...

Page 94: ...To access the phone web interface you need to know the phone web address or IP address See 14 1 Phone IP Address on page 94 and 14 2 Phone Web Address on page 95 for descriptions on how to find this i...

Page 95: ...p menu depends on how the phone is configured Contact the system administrator for more information To find out the web address of the phone do the following 1 Press 2 Select Help and press Select Abo...

Page 96: ...the address field of your web browser 2 Enter your password or PIN code and click Log on Use the same password or PIN code as you use to log on your phone If you have no logon password or PIN code you...

Page 97: ...IP PHONE FOR MX ONE 97 6 1553 DBC 433 01 Uen D2 2014 03 26...

Page 98: ...ntacts Folder Click Contacts to see a list of the contacts stored in your phone If you expand the Contacts folder you can add and delete contacts 14 3 1 1 Adding a Contact To add a new contact do the...

Page 99: ...splayed 3 Click OK to delete all names and numbers 14 3 2 Call List Folder Click Call List to see calls to and from your phone From the web inter face it is possible to make a call to a number in the...

Page 100: ...evel settings do the following 1 Expand Settings The submenus are shown 2 Click Sounds The current settings for Default Ring Signal Alert 1st Call and Alert 2nd and 3rd Call are displayed 3 Make the d...

Page 101: ...e cause Action or comment The phone is locked Disturbance on the network Press for a couple of seconds Select Restart the phone and the phone will restart The access warning triangle appears in the di...

Page 102: ...uthorization code lock extension 73 authorization code unlock extension 73 authorization code Individual regional code RAC dial with individual authorization code 75 authorization code lock extension...

Page 103: ...r extension 22 extension number to divert route access code and external number North America 23 extension number to divert route access code and external number to cancel from another extension 22 di...

Page 104: ...e to revert to original party Press the line key where the original party is parked INTRUSION Press key 4 LAST EXTERNAL NUMBER REDIAL MANUAL MESSAGE WAITING to order 31 extension number to cancel 31 t...

Page 105: ...IP PHONE FOR MX ONE 105 6 1553 DBC 433 01 Uen D2 2014 03 26 TRANSFER Press soft key...

Page 106: ...Korea Saudi Arabia Singapore South Africa Spain Standard Sweden Switzerland and United Kingdom Suffix digits are entered as written For Aastra 7433ip IP phones you normally use dedicated keys Feature...

Page 107: ...sage Waiting 31 North America 56 Automatic Call Back Cancellation 37 North America 6 Malicious Call Tracing 39 Calling Line Identification Restriction Per Call 42 By pass of Diversion 60 North America...

Page 108: ...Identity Storage 77 Answer on Group Call Pick up and Answer on Night Time Connection and in the service code can be excluded 8 Finland 0 North America 59 Sweden 0 Ordering of Night Time Connection 84...