Aastra 9143i Series, User Manual

Page 1: ...User Guide 9143i IP Phone 9143i IP Phone 41 001179 11 Rev 00 Release 2 5 ...

Page 2: ...ul use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2008 Aastra Telecom www aastratelecom com All Rights Reserved ...

Page 3: ...be translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are s...

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Page 5: ...ons 8 Key Panel 8 Methods for Customizing Your Phone 11 Phone Options via the IP Phone UI 11 Phone Options via the Aastra Web UI 14 Phone Status 18 Phone Status via IP Phone UI 18 Finding Your Phone s IP Address 19 Phone Status via the Aastra Web UI 19 Customizing Your Phone 23 Ring Tones and Tone Sets 23 Contrast Level 26 Live Dialpad 26 Set Audio 27 Time and Date 28 Language 32 User Password 41 ...

Page 6: ...l Distribution ACD Key for Sylantro Servers 65 Directed Call Pickup Group Call Pickup Keys for Sylantro Servers 69 XML Key 72 Sprecode Key 75 Park Pickup Keys 76 Last Call Return lcr Key for Sylantro Servers 79 Call Forward Key 80 BLF Xfer 81 Speeddial Xfer 83 Speeddial Conf 85 Intercom Key 87 Services Key 89 Phone Lock Key 91 Paging Key Sends the RTP Stream 93 None Key 95 Deleting a Key 96 Making...

Page 7: ...50 Star Codes 150 Suppress DTMF Playback 151 Display DTMF Digits 152 Enable Disable Call Waiting 154 Play Call Waiting Tone 156 Stuttered Dial Tone 157 XML Beep Support 158 Status Scroll Delay 159 Incoming Call Interrupts Dialing 160 Switch UI Focus to Ringing Line 162 Preferred Line and Preferred Line Timeout 163 Goodbye Key Cancels Incoming Calls 165 UPnP Mapping Lines for remote phones 167 Mess...

Page 8: ...d During Active XML Applications 181 Key Redirection 182 XML Applications and Off Hook Interaction 183 XML Override for a Locked Phone 183 RTP Recording and Simultaneous Playing 183 Hold Feature Enhancement for Broadsoft Servers 184 Configurable Save and Delete Keys 184 Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Client Management System CMS 184 Diverting Calls from ...

Page 9: ... Guide Contains installation and set up instructions general features and functions and basic options list customization This Installation Guide is included in the box with your phone Aastra 9143i SIP IP Phone User Guide Describes the most commonly used features and functions for an end user This User Guide can be downloaded from www aastratelecom com Aastra SIP IP Phone Administrator Guide Contai...

Page 10: ...call lines Headset mode support via handset jack Built in two port 10 100 Ethernet ports lets you share a connection with your computer AC power adapter included Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider Requirements The 9143i IP Phone requires the following environment SIP based IP PBX system or network installed and running wi...

Page 11: ... DC power port on the phone to a power source or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional accessory from Aastra Telecom Contact your Administrator for more information Installation and Setup If your System Administrator has not already setup your 9143i phone please refer to the Aastra 9143i Installation Guide f...

Page 12: ...lays the following startup screens The 9143i phone then checks settings and looks for new configuration and firmware updates for the phone from a server If a new update is found the phone displays the message Updating Configuration This may take a few moments while the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on...

Page 13: ...the network the phone displays the Idle State screen The Idle State screen lists your name SIP screen name extension or phone number and day date and time The 1 in the upper corner in the above example indicates the idle screen for the first line appearance You can use the left and right arrow keys to scroll through the idle screens for all three line appearances The 9143i allows for scrolling up ...

Page 14: ...2 is shown after the message to indicate you can use the 2 and 5 navigation keys to scroll through the remaining messages Incomplete Configuration If your phone displays an Incomplete Config message without any extension or user name at the end of the start up sequence instead of an Idle state screen this inidicates the phone configuration that was downloaded from the configuration server is not c...

Page 15: ...te of 12 00am Jan 1st 2000 Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when the connection is reconnected and display the Network Connected prompt temporarily If changes have been made to your phone settings you may need to restart your phone For more information on restarting your phone see Restarting Your Phone on page 43 Fo...

Page 16: ...appearances While in the Options List these keys allow you to exit or enter the current option When you are editing entries on the display pressing the LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option Goodbye key Ends an active call The Goodbye key also exits an open list such as the Options List without saving changes Hold key Places an active call on h...

Page 17: ...ut lifting the handset When the audio mode option is set this key is used to switch between a headset and the handsfree speakerphone For information about adjusting the headset and handsfree speaker see Set Audio on page 27 Options key Accesses options to customize your phone Specific options are available to your System Administrator only and are password protected Contact your System Administrat...

Page 18: ...e configured for that key You can program up to 7 keys with a specific function For available features you can configure for each key see Programmable Keys on page 48 Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute Keys Key Description Mute ...

Page 19: ... you to customize the following phone settings Option Number Option 1 Call Forward 1 Screenname 2 All Off 3 All On Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Services 1 Directory 2 Callers List 3 Voicemail 3 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Speeddial Edit 4 Live Dialpad 5 Set Audio Audio Mo...

Page 20: ...Phone Lock Note The Administrator Menu options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Option Number Option 1 Call Forward 1 Screenname 2 All Off 3 All On Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Service...

Page 21: ... number of the corresponding option to select an option 4 Change a selected option if applicable 5 Press the Set or Done key to save the change 6 Press the button the 3 key or the button at any time to exit without saving changes Reference For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on page 23 For more in...

Page 22: ... the Aastra Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 19 Using the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click Aastra Web UI Note For a user the def...

Page 23: ...l 9143i IP Phone User Guide 15 Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking Log Off ...

Page 24: ...to prevent any changes to the phone and to prevent use of the phone and reset the user password Keypad Speeddial Allows you to assign a speeddial number to a specific digit on the phone s keypad for speeddialing purposes Programmable Keys There are 7 function keys all 7 of which you can configure to perform the functions identified in the following list Directory Allows you to copy the Callers Lis...

Page 25: ...ferred Line Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN This category also allows you to configure incoming Intercom call settings group paging RTP settings ring tones global and per line basis ring tone sets time and date settings Webpage language and input language Account Conf...

Page 26: ...phone s IP and MAC address Local Area Network LAN port information PC Port information if PC link exists Firmware version Error messages from the last reboot or startup Use the following procedure to view the status of your phone using the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view IP MAC Address LAN Port PC Port Firmware I...

Page 27: ...IP MAC Addresses and press the 4 key The IP address of your 9143i IP phone displays in the IP Address field Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter 2 In the Username Password window enter your username and password and click ...

Page 28: ...he IP phone you are accessing This Network Status window is view only It displays the Network Status of your phone which includes the following Link State Negotiation Speed and Duplex setting for the LAN and PC ports MAC Address Hardware Information Firmware Information SIP Account status ...

Page 29: ...e IP Phones show the SIP registration status on the IP Phone s Network Status screen in the Aastra Web UI The 51i displays only one status line The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed SIP Account Status ...

Page 30: ...roxy aastra com 5060 Registered Yes where Account Number is 1 SIP Account is 9057604603 anasipproxy aastra com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 4 9057604601 anasipproxy aastra com 5060 401 No where Account Number is 4 SIP Accoun...

Page 31: ...ing tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Glob...

Page 32: ... generic tones Australia When you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the following procedures to co...

Page 33: ... the IP phone 1 Click on Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Europe France Germany Italy UK Mexico Brazil and US Default is US 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring to...

Page 34: ... The Live Dialpad option on the IP phone turns the Live Dial Pad mode ON or OFF With live dial pad ON the 9143i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed With live dial pad OFF if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature depend...

Page 35: ...made or received using the handset or handsfree speakerphone In handset audio mode pressing the button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To ...

Page 36: ... Daylight savings time Time Servers Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone Set Time and Time Format 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time 5 Using the keys on the keypad enter a time to set on the IP phone Use the 3 and 4 navigation keys to move backward or ...

Page 37: ...e the date setting 6 Select Date Format 7 Select a date format from the list of options Default is Sun Jan 2 Valid values are Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 8 Press Set to save the Date Format setting Set Time Zone 1 Select Preferences 2 Select Time and Date 3 Select Time Zone 4 Press to display a list of Time...

Page 38: ...me displayed with the specified configuration server The phone will use the time from Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if neccessary Time Server 3 1 Select Preferences 2 Select Time and Date 3 Select Time Server 4 Select from Time Server 1 Time Server 2 or Time Server 3 5 Enter an IP address or domain name for the time serv...

Page 39: ...he date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD DD MMM YYYY WWW DD MMM DD MMM DD MM YYYY 4 In the NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled Aastra Web UI Note The time and time format you configure display on the p...

Page 40: ...uropean German Italian Portuguese You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI Specifying the Language to Use Once the language pack s are available on your phone from your System Administrator you can specify which language to use on the phone and or the Aastra Web UI Use the following procedure to specify which language to use for the I...

Page 41: ...s in the language you selected 1 Click on Basic Settings Preferences Language Settings Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator Aastra Web UI Note Yo...

Page 42: ...ol Spanish Deutsch German Italiano Italian Português Portguese 3 Click to save your settings The change is dynamic The Aastra Web UI displays all screens in the language you selected Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator English is the default language and canno...

Page 43: ...able the Language Input feature using the Aastra Web UI or the IP Phone UI You can then use text and characters in a specific language when performing inputs on the phone The following tables identify the language characters that you can use to enter text and characters on the 9143i Keypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF...

Page 44: ...ÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6ÑÓÒÔÖ mno6ñóòôö 7 PQRS7 pqrs7 8 TUV8ÚÙÛÜ tuv8úùûü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 45: ... 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 46: ... Example Use the following procedure to change the input language using the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Language Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE IP Phone UI Language Optio...

Page 47: ...e the following procedure to set the input language using the Aastra Web UI 1 Click on Basic Settings Preferences Language Settings 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI Valid values are English default Français French Español Spanish Deutsch German Italia...

Page 48: ...43i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP Phones The following table illustrates the Latin 2 character set used on the 9143i IP Phone Note All languages may not be available for selection The available input languages are dependant on the configura...

Page 49: ...sword and press Enter 5 At the Enter Again promot re enter the new user password and press Enter A message Password Changed displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user password If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new...

Page 50: ...sword using the Aastra Web UI only Reset a User Password Use the following procedure to reset a user password 1 Click on Operation Phone Lock 2 In the Reset User Password field click The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click to save your sett...

Page 51: ...ur phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 Press to confirm the restart of the phone If you do not wish to restart your phone press the 3 key to cancel 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Phone UI Note...

Page 52: ...eld displays a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an...

Page 53: ...cy services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the digits to dial on the I...

Page 54: ...services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on page 150 Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An interna...

Page 55: ...he phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons 3 and 4 to scroll left and right to the different call information Icons 3 and 4 appear if there is call information either left right or both sides of the current information you are viewing The display shows which line the call information i...

Page 56: ...usy Lamp Field BLF use User can dial out on a BLF configured key BLF List Indicates the key is configured for BLF list use User can dial out on a BLF List configured key Auto Call Distribution ACD For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call Pickup GCP For S...

Page 57: ...nd a transfer key You can use this key to perform speeddial functions or you can use it as a transfer key to transfer calls Speeddial Conf Indicates the key is configured as a speeddial key and a conference key You can use this key to speeddial from within a conference call and add the new call directly to the conference Intercom Indicates the key is configured to be used for intercom calls Servic...

Page 58: ...r of line keys see Multiple Line and Call Appearance Keys on page 47 You use the Aastra Web UI to set a programmable key as a line Configuring a Line Key Use the following procedure to set a Line key on your phone 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select Line to apply to the key 4 In the Line field select a line for which to...

Page 59: ... at the path Options Preferences Speed Dial Edit Speeddial Prefix The speeddial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configuration in the Aastra Web UI Key 1 Type speeddial Label Eur...

Page 60: ...o select a different line press the Change key and select a different line or use the phone s keypad to select a number 1 9 or use the 2 and 5 to make your selection 4 Press Save to save the speeddial key to the line specified IP Phone UI Note When creating a speeddial for a key on the IP Phone you must select a key that has no preassigned function key must be set to None Pressing and holding a pr...

Page 61: ... programmable key or keypad key 5 Enter a phone number or extension to assign to that speeddial key The following example illustrates the screen display After entering the number the prompt Use Save to end displays on the screen 6 Press Save to save the number as a speeddial key By default the phone automatically assigns the speeddial key to line 1 if available To select a different line press the...

Page 62: ...ation 5 At the Enter Name prompt use the dial pad keys to select the letters Continue to press the number key to access the next letter for that key i e press 2 three times to access C Press 4 to move to the next space or wait a moment and the cursor automatically advances To insert a space between letters press 4 To backspace and erase a mistake press 3 or the Delete key You can save up to 16 let...

Page 63: ...e Type field select Speeddial to apply to the programmable key 4 In the Value field enter the phone number extension or speeddial prefix to apply to this hard key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 5 In the Line field select a line for which to apply the speeddial to Valid values are 1 through 9 6 Click to save your chang...

Page 64: ...nter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 4 Click to save your changes Saving an Entry from the Redial Callers or Directory Lists to a Speeddial Key Use the following procedure to save an entry from your Directory List Callers List or Redial List on the IP phone Aastra Web UI IP Phone UI Directory List Key Callers List Key Redial List K...

Page 65: ... Options Preferences Speed Dial Edit The following illustration shows the path in the 9143i IP Phone UI for editing a speeddial key Use the following procedure to edit a speeddial key from the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Speed Dial Edit All current speeddial key LEDs flash RED for programmable keys All other function key LEDs turn off du...

Page 66: ... displays an Invalid Key message However if you press and hold an empty keypad key or programmable key that is set to NONE it initiates the Add a Speeddial Key process allowing you to setup a new speeddial key For more information see Press and Hold to Create a Speeddial applicable to programmable keys and keypad keys on page 52 Notes 1 You can cancel out of the speeddial editing process at any ti...

Page 67: ...the speeddial to Valid values are 1 through 9 5 Click to save your changes Editing a Speeddial Using Keypad Speeddial in the Aastra Web UI 1 Click on Operation Keypad Speeddial 2 Select from Digit 1 through Digit 9 3 In the input box edit the phone number extension or speeddial prefix for this Digit key If you enter a speeddial prefix you must enter the character at the end of the prefix number fo...

Page 68: ...erver The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the programmable keys using the Aastra Web UI only DND is not configurable from the IP phone UI Configuring a DND Key 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In ...

Page 69: ... in use and busy On the 9143i the busy and idle indicators are the LEDs next to each BLF key The LED illuminates steady to indicate the monitored line is off hook or unregistered The LED goes off when the line is idle You can set BLF on the programmable keys using the Aastra Web UI only BLF is not configurable from the IP phone UI Configuring a BLF Key 1 Click on Operation Programmable Keys Progra...

Page 70: ...ture also supports the ringing state On the 9143i phone the LED lights next to each BLF key illuminate steady to indicate the monitored line is off hook or unregistered The LED goes off when the is idle When the monitored extension is ringing the LED flashes Example A receptionist has a 9143i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server ...

Page 71: ...tch the list name configured Otherwise no values display on the 9143i screen and the feature is disabled 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select BLF List BroadSoft BroadWorks 4 In the Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are Global for all lines ...

Page 72: ...this by setting the programmable key to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select flash 4 Click to save your changes Aastra Web UI ...

Page 73: ...l from the queue After creating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password An Available key displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server ...

Page 74: ...one 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select Automatic call distribution 4 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 5 Click to save your changes Aastra Web UI Note It is recommended you configure no more than a single ACD programmable key per IP phone ...

Page 75: ... set the IP phone to available the server begins distributing calls to your phone When you set the IP phone to unavailable the server temporarily stops distributing calls to your phone The LED for the ACD Key shows the current status of your phone ACD LED Table This LED changes when you log into the phone queue and are available to take calls The LED changes again when you are busy with an active ...

Page 76: ...ust manually change the state to Available in order to start receiving calls 7 To temporarily stop receiving calls press the press 2 Unavail If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP Phone UI to manually switch the IP ...

Page 77: ...l from this list and are connected to the call When you configure a GCP key you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on any of these extensions the Operator presses the GCP key and is connected to the call If multiple incoming calls are received simultaneously the Operator press the GCP key selects an ...

Page 78: ... GCP Key for Sylantro Servers Use the following procedure to configure Group Call Pickup using the Aastra Web UI 1 Click on Operation Programmable Keys 2 Select a key for which to configure Group Call Pickup 3 In the Type field select Directed Call Pickup 4 In the Value field enter groupcallpickup 5 In the Line field select the line for which to apply the Group Call Pickup configuration Valid valu...

Page 79: ... Using Group Call Pickup GCP 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Use the 2 and 5keys to scroll through the list to select an extension 3 Press 2 Pickup Key for the extension you select The call is answere...

Page 80: ...n XML URI and a Services label using the following XML fields XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone The phone performs an HTTP GET Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field The XML Application Title is the label that displays beside the XML key on your phone If you use the Servi...

Page 81: ...y If you specify multiple URIs in the Value field a list of XML applications appears for selection after pressing the XML key 5 In the XML Application URI field enter the XML application URI provided by your System Administrator 6 In the XML Application Title field enter the XML application title that you want to display as the title for the key on your phone 7 Click to save your changes Aastra We...

Page 82: ...mable key configured for XML on the 9143i phone A Custom Features screen displays or the title you specified 2 Use the 2 and 5 to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the programmable key For user input services follow the prompts as appr...

Page 83: ... information about available services Configuring a Sprecode Key Use the following procedure to configure a sprecode programmable key on the 9143i phone 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select sprecode 4 In the Label field enter a label to display on the IP phone for this programmable key 5 In the Value field enter the appr...

Page 84: ...e handset you can press the applicable Park programmable key to park the call After the call is parked you can press the Pickup programmable key followed by the applicable value to pickup the call You configure a Park and Pickup programmable configuration using the Aastra Web UI The following table provides the values you enter for the Park Call and Pickup Parked Call fields in the Aastra Web UI P...

Page 85: ... through Key 7 3 In the Type field select Park for the first key For the second key select Pickup 4 In the Value fields enter the appropriate values based on the server in your network 5 In the Line field select the lines for which to apply the Park and pickup configuration Valid values are 1 through 9 6 Click to save your changes Aastra Web UI Note For values to enter in this field see the table ...

Page 86: ... procedure and press the Park programmable key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup programmable key If the call pick up is successful you are connected with the parked call For Asterisk Server Server announces the extension number where the call has been parked Once the call is parke...

Page 87: ...ress the key configured for lcr and the phone dials the last call you received When you configure an lcr key the label LCR displays next to that key on the IP phone When the Sylantro server detects an lcr request it translates this request and routes the call to the last caller Configuring a Last Call Return Key 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key ...

Page 88: ...r both Pressing the Call Forward key on the phone accesses the Call Forward Menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Account Based Configuration on page 133 Configuring a Call Forward 1 Click on Operation Programmable Keys Program...

Page 89: ...nd Blind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward ...

Page 90: ...able Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select BLF Xfer 4 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 5 In the Line field select the line for which you want to use the key functionality 6 Click to save your changes Aastra Web UI ...

Page 91: ...Xfer key causes the phone to go offhook and dial the predefined extension Speeddial Xfer and Blind Transfer When the phone is connected to a call pressing the Speeddial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again Speeddial Xfer and Call Forw...

Page 92: ...lect a Key 1 through Key 7 3 In the Type field select Speeddial Xfer 4 In the Value field enter the speeddial extension or the extension to transfer calls to for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click to save your changes ...

Page 93: ...e a programmable key as a Speeddial Conf key and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speeddial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavailable briefly displays when a conference is already in progress The ...

Page 94: ...ct a Key 1 through Key 7 3 In the Type field select Speeddial Conf 4 In the Value field enter the speeddial extension or the extension to add to the conference for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click to save your changes ...

Page 95: ...ou must configure an Icom key on your phone to use for outgoing intercom calls You must configure a programmable key with the function Intercom Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI Configuring an Intercom Key 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select Intercom from ...

Page 96: ...ndset 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When you hang up the remote phone also hangs up Reference For more information about incoming intercom calls see Incoming Intercom Call Features on page 169 For more information about outgoing intercom calls see Available Features Enable...

Page 97: ...ion The Services Menu can also be accessed via the IP Phone UI at the location Options Services The Services key can also access any XML applications setup by your System Administrator Contract your System Administrator for more information To configure a Services key you must configure a key with the function Services Use the following procedure to configure a key as a Services key using the Aast...

Page 98: ...st on page 112 for more information Callers List See Callers List on page 122 for more information Voicemail See Voicemail on page 149 for more information 2 Select an option from the Services Menu 3 To cancel a Service press IP Phone UI Note Addtional options may display in the Services Menu if setup by your System Administrator Contact your Administrator for more information ...

Page 99: ...onfiguring a Phone Lock Key 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select Phone Lock from the list of options 4 Click to save your changes Aastra Web UI Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation PhoneLock or using the Phone Lock option on the IP Phone UI...

Page 100: ...mmable key The phone locks The LED for the programmable key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the programmable key you just pressed Unlock the Phone 1 Press the Unlock programmable key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the programmable key AND the Message Waiting Lamp go OFF The Lock l...

Page 101: ...ng RTP streams You can specify up to 5 listening multicast addresses at the path Basic Settings Preferences Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 172 Configuring a Paging Key 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In th...

Page 102: ...ady configured the Paging key using the Aastra Web UI 1 On the IP Phone press the programmable key you configured for Paging The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows 2 Press the Drop key to end the multicast RTP session and return to the idle screen IP Phone UI Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to igno...

Page 103: ...ific key You do this by setting the key to none If a particular key is not defined it is ignored Setting a None Key Use the following procedure to configure a None key on the 9143i IP Phone 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select None 4 Click to save your changes Aastra Web UI ...

Page 104: ...cedure to delete a programmable key function using the Aastra Web UI 1 Click on Operation Programmable Keys Programmable Keys 2 Select a Key 1 through Key 7 3 In the Type field select none from the list of options 4 Click to save your changes The function is deleted from the IP phone memory Aastra Web UI ...

Page 105: ...trator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes When your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digi...

Page 106: ...ess to disconnect the call When handsfree is on the speaker light turns on Using a Headset The 9143i accepts headsets through the modular RJ9 jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset Advanced Volume Controls for the Headset Mic On the 9143i there are 3 options for the headset microphone volume For more information about...

Page 107: ...u are off hook and press the last number you called is called back If you are on hook and press a Redial Directory list appears on screen The redial list is available during active calls It stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Accessing the Redial List 1 If you are off hook and press the telephone automatically dials t...

Page 108: ...ms 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items Note The redial list is available during active calls It also stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Note You cannot delete individual entries in the Redial List IP Phone UI DELETE again to erase all items Redial List is em...

Page 109: ...on displays as follows For muted calls the handsfree LED flashes and the Mute key LED is ON Press the button at any time to mute handset headset or handsfree The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press IP Phone UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the ...

Page 110: ...arty press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail has been configured for your extension Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset If you re already on the phone your incoming call should go directly to voicemai...

Page 111: ... displays on hook as follows For on hold calls the timer displays as running and the Line and main LEDs flash To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line numbe...

Page 112: ...ne automatically puts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing 3...

Page 113: ...ng party you can either complete the transfer or cancel the transfer to go back to the original call Use the following procedure to transfer a call to another extension Use the following illustration as a reference 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Transfer Key You should hear a dial tone as a second line opens up 3 Dial the extensi...

Page 114: ...alls The 9143i IP phone offers two methods of conferencing Local conferencing default method Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method The Conference key is located on the front panel on your phone Conference State Screens When you use the Conference key to initiate a conference call the following screen displays In a conference call the call...

Page 115: ... the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf Key A new line opens 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to ...

Page 116: ...ces with unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 9143i uses Loca Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for the global setting to work you must configure th...

Page 117: ...r Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 4 Press the Conf Key A new line opens 5 Enter the phone number of Party 3 IP Phone UI Note When Centralized Conferencing is enabled on your phone local conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing Joining two active calls in a conferenc...

Page 118: ...vious section Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers 2 When you are finished adding all required parties to Conference 1 press an available Line Key to start Conference 2 You are Party 1 on Conference 2 Call Party 2 3 When Party 2 answers press the Conf Key 4 Press an available Line Key 5 Call Party 3 for Conference 2 6 When Party 3 answers press the...

Page 119: ...Party 2 to the conference on Line 2 6 Press the Conf Key again to join the Parties to the active conference Ending a Conference and Transferring Remaining Parties The 9143i allows a Host to drop from a 3 way conference and let the other two parties remain connected by pressing a Transfer key If you are the Host of a conference and want to leave that conference While in a 3 way conference press the...

Page 120: ...thin your phone You can enter up to 200 entries into the 9143i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry Each entry can contain a maximum of 16 letters and numbers On the 9143i you access the Directory by pressing the Directory Key Accessing Your Directory Use the following procedure to...

Page 121: ...the name to find a better match 4 To dial the displayed number press or just lift the handset or press any Line Key 5 Press the Directory Key to cancel Sorting Entries and Quick Search Feature You can also sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items...

Page 122: ... phone number you just entered and press Save Use the keypad to select the letters Continue to press the number key to access the next letter for that key for example press 2 three times to access C Press 4 to move to the next space or wait a moment and the cursor automatically advances To insert a space between letters press 4 To backspace and erase a mistake press 3 or press the Delete Key The L...

Page 123: ...plays 4 Enter a name to associate with the phone number you just entered and press Save Use the keypad to select the letters Continue to press the number key to access the next letter for that key for example press 2 three times to access C Press 4 to move to the next space or wait a moment and the cursor automatically advances To insert a space between letters press 4 To backspace and erase a mis...

Page 124: ...pad or use 2 and 5 to scroll through the list to find the name 3 To begin editing press 3 Press 3 again to erase the numbers or letters to the left or use the dial pad to enter additional digits or characters once you have saved the number If you don t want to change the number or name just press the Directory Key or the Key at any time to exit 4 Press the Save Key to finish IP Phone UI Directory ...

Page 125: ...gle Entry 1 Press the Directory Key 2 Press 2 and 5 to find the entry you want to delete 3 Press the Delete Key The DELETE again to erase this item prompt displays 4 Press the Delete Key again at the prompt to erase the entry Delete All Entries 1 Press the Directory Key 2 Press the Delete Key The DELETE again to erase all items prompt displays IP Phone UI Directory Key Xfer Conf L2 L3 L1 Options S...

Page 126: ...ur screen during a call to the Directory List or to one of your programmable keys using the following procedure Use the following illustration as a reference 1 Press the Save Key during the call 2 Press the Directory Key or an empty programmable key If a name is displayed both the number and name are saved in the Directory List or the programmable key If no name or Unknown Name displays you can en...

Page 127: ...ugh the list to find the name and number that you want to save to your Directory 3 Press the Save Key 4 Press the Directory Key to save the number you selected to the Directory List If the name is displayed with the number both are saved to the Directory If no name is displayed you can enter the name using the dial pad IP Phone UI Directory Key Xfer Conf L2 L3 L1 Options Save Delete Directory Mute...

Page 128: ...ough the list to find the name and number that you want to save to your directory 3 Press the Save Key 4 Press the Directory Key to save the number you selected to the Directory List If the name is displayed with the number both are saved to the Directory If no name is displayed you can enter the name using the dial pad IP Phone UI Directory Key Xfer Conf L2 L3 L1 Options Save Delete Directory Mut...

Page 129: ...umber for each Directory entry Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI 1 Click on Operation Directory 2 In the Directory List field click on A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The callerslist csv file downloads...

Page 130: ... phone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable key or in the Directory List the Callers List displays the name and number The display shows you how many callers have been added to the list since you last checked it Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers...

Page 131: ... 04 3 30pm 2x N indicates a new call XX New Callers When you re not on the telephone and not in the Callers list the display shows you how many callers have been added to the list since you last checked it Indicates an unanswered call in the Callers list Indicates an answered call in the Callers list Indicates a Call Waiting call in the Callers list Indicates an incoming Call Waiting call John Bur...

Page 132: ...eys 3 Press the Callers List Key to cancel Editing Entries in the Callers List Important The Caller List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix In the Callers List if a dial pad key is pressed when a number and or a name is displayed the cursor automatically adds the digit at the left side of the number to enable ...

Page 133: ...e most recent call or 5 to see the oldest call on your list 3 Press any key on the dial pad to begin editing 4 To move the cursor one digit to the right press 4 To erase one digit to the left of the cursor press 3 5 To dial the displayed number press or just lift the handset or press any line keys IP Phone UI Xfer Conf L2 L3 L1 Options Save Delete Directory Mute ABC DEF GHI JKL MNO PQRS TUV WXYZ 1...

Page 134: ...ence 1 Press the Callers List Key 2 Press 2 and 5 to find the item you want to delete 3 Press the Delete Key 4 Press the Delete Key again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete Key 3 Press the Delete Key again at the prompt to erase all items IP Phone UI IP Phone UI Xfer Conf L2 L3 L1 Opt...

Page 135: ...example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on A File Download message displays 3 Click OK 4 Enter the location on your compute...

Page 136: ...orwarded to voicemail or another number See Call Forward Account Based Configuration on page 133 for more information about call forwarding to other numbers On the 9143i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Aastra Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default an...

Page 137: ...bes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP Phone Configuring a DND Key To configure a DND key see the section Do Not Disturb DND Key on page 60 Key LED Behavior for All Modes MWI LED Behavior for All Modes DND key LED RED if current account in focus has DND ON DND key LED OFF when current account in focus has DND disabled MWI LED ON if current account in focus...

Page 138: ...N for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts 3 Click to save your changes The changes takes affect immediately without a reboot Aastra We...

Page 139: ... each account or all accounts as applicable If you selected Phone mode the first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screenname1 is configured on Line 1 Screenname2 is configured on Line 2 and Screenname3 is configured o...

Page 140: ...reenname 2 has DND OFF DND in Phone Mode Default 1 Press the DND key to toggle DND ON or OFF for all accounts on the phone Toggling to ON enables DND on all accounts on the phone Toggling to OFF disables DND on all accounts on the phone 2 Use the RIGHT and LEFT arrow keys to scroll through each account In the above example toggling Screenname1 to DND ON enabled DND for Screenname2 and 3 also Scree...

Page 141: ... all accounts 5 After making the change press DONE and then Confirm to save the change Pressing Cancel 0 cancels the attempted change The following screen displays after pressing a DONE key Call Forward Account Based Configuration Call Forward CFWD on the IP phone allows incoming calls to be forwarded to another destination On the 9143i you can set Call Forward CFWD on the phone side for a specifi...

Page 142: ...o that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts On the 9143i you can set all accounts to ALL On or ALL Off You can enable different CFWD rules modes independently for example you c...

Page 143: ...e the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific accoun...

Page 144: ...to the specified phone number The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number 6 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state If using the Account mode or Custom mode y...

Page 145: ...u selected Custom mode you can enable disable each account or all accounts as applicable You can enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Acco...

Page 146: ...rd Mode screen displays Use the UP and DOWN arrow keys to scroll through each state type In the above example CFWD All is enabled as indicated by a check mark 3 CFWD Busy is enabled but no call forward phone number configured as indicated by a and CFWD NoAns is disabled as indicated by an X Notes 1 If there is no CFWD key configured on the phone or it is removed you can still enable CFWD via the I...

Page 147: ...bles all CFWD states for the current account in focus 4 Press the CHANGE key for the state you selected in step 3 Scroll to the CFWD State screen This displays the current state of the mode you selected In the following example the CFWD All state is ON 5 Press the CHANGE key in the CFWD State screen Press NEXT to toggle the state of the CFWD mode ON or OFF In the example in Step 4 you press NEXT t...

Page 148: ...hen the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call if there is no answer 12 Press SET to save the change 13 Press DONE to save CFWD All Number CFWD All State CFWD Busy Number CFWD Busy State CFWD No Answer Number CFWD No Answer State CFWD No Answer Rings Each time you ...

Page 149: ...owing states However the configuration you set will apply to all accounts on the phone All Enables CFWD All on the phone and forwards all incoming calls to the specified number Busy Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been enabled OR if the phone is currently engaged in another call No Answer Enables CFWD NoAns on the phone and forwards incom...

Page 150: ... screen press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE 8 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 9 Press SET to save the change Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabl...

Page 151: ...mber of times you specify in the No Rings screen and then forwards the call 12 Press SET to save the change 13 Press DONE to save CFWD All Number CFWD All State CFWD Busy Number CFWD Busy State CFWD No Answer Number CFWD No Answer State CFWD No Answer Rings Each time you press DONE the following Apply Changes screen displays 14 Press to confirm the change s each time the Apply Changes screen displ...

Page 152: ... CFWD states enabled as indicated by a check mark 3 Screenname2 has one or more CFWD states disabled as indicated by an X Screenname3 has one or more CFWD states configured but a specific state has no call forward phone number configured as indicated by a Items 4 and 5 allow you to disable or enable CFWD on all accounts respectively Screenname1 CFWD All Jan 1 12 96 1 Screenname2 Jan 1 12 96 2 Scre...

Page 153: ...rwards incoming calls to a specified number if DND has been enabled for that account OR if that account is currently engaged in another call The phone number can be different between accounts No Answer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call has not been answered for a specified number of rings The phone number can be different between accoun...

Page 154: ...to OFF 6 Press the SET key to save the change 7 In the CFWD State screen press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE 8 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 9 Press SET to save the change 1 Cfwd All 1 Cfwd State Done On ...

Page 155: ...e number of times you specify in the No Rings screen and then forwards the call 12 Press SET to save the change 13 Press DONE to save CFWD All Number CFWD All State CFWD Busy Number CFWD Busy State CFWD No Answer Number CFWD No Answer State CFWD No Answer Rings Each time you press DONE the following Apply Changes screen displays 14 Press to confirm the change s each time the Apply Changes screen d...

Page 156: ...s on the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the number New Calls indicator clears Use the following illustration as a reference 1 Press Callers List key on the phone 2 Use the 2 and 5 keys to scroll through the line items in the Callers List to find the line ...

Page 157: ...lipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail 1 Press the key on the phone that your System Administrator set up to access voicemail After pressing the key the phone dials to access the voicemail server 2 Use the 2 and 5...

Page 158: ...he 9143i phone Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator Contact your System Administrator for more information If these have not been set up you can dial any star code commands on the 55i phone the same way you would on a regular telephone ...

Page 159: ... the stored number and displays the entire number immediately in the LCD window allowing the call to be dialed faster DTMF playback suppression is enabled by default Disabling suppression of DTMF playback can be configured using the Aastra Web UI Configuring Suppression of DTMF Playback Use the following procedure to configure suppression of DTMF playback 1 Click on Basic Settings Preferences Gene...

Page 160: ...ou press the phone s touch keys This is also known as touchtone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or or from a programmable key display to the IP phone s LCD ...

Page 161: ... to configure the display of DTMF digits on the IP phone 1 Click on Basic Settings Preferences General 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings Aastra Web UI Note Display DTMF Digits is disabled by default ...

Page 162: ...hone can only transfer the currently active call or accept transferred calls if there is no active calls If call waiting is disabled intercom calls are treated as regular incoming calls and are rejected pre dialing with live dial pad disabled still accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the incoming call is automatically rejected for information on...

Page 163: ...e User Guide 155 Additional Features 1 Click on Basic Settings Preferences General 2 Call Waiting is enabled by default If required disable the Call Waiting field by unchecking the check box 3 Click to save your settings ...

Page 164: ...onfigure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click on Basic Settings Preferences General 2 A call waiting tone is enabled by default If required disable the Play Call Waiting Tone field by unchecking the check box 3 Click to save your settings Aastra Web UI Note Play Call Waiting Tone is ...

Page 165: ... this feature using the Aastra Web UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone 1 Click on Basic Settings Preferences General 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click to save your settings Aastra Web UI Note Stuttered Dial Tone is enabled by d...

Page 166: ... set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Use the following procedures to configure an XML beep on the IP phone 1 Click on Basic Settings Preferences General 2 XML B...

Page 167: ...erences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay Use the following procedures to specify a status scroll delay on the IP phone 1 Click on Basic Settings Preferences General...

Page 168: ...ng call your dialing is never interrupted regardless of whether the Incoming Call Interrupts Dialing is enabled or disabled For Transfer and Conference the incoming calls always go to an available line other than the one you are using for dialing and the incoming call s line LED blinks The LCD still displays your dialing screen Intercom Behavior If Incoming Call Interrupts Dialing is enabled and y...

Page 169: ...re Incoming Call Interrupts Dialing on the IP Phone 1 Click on Basic Settings Preferences General 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings Aastra Web UI Note Incoming Call Interrupts Dialing is disabled by default ...

Page 170: ...e the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI Configuring Switch Focus to Ringing Line Using the Aastra Web UI Use the following procedure to enable or disable the Switch Focus to Ringing Line using the Aastra Web UI 1 Click on Basi...

Page 171: ...ing calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers blf The phone switches back immediately after the call ends park The phone switches back immediately after the call ends voicemai...

Page 172: ...ming or outgoing calls end on the phone Default is 1 Valid values are None disables the preferred line focus feature 1 to 9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line a...

Page 173: ... Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the 9143i displays 3 Ignore Answer 4 on the LCD For the 9143i you must use the Right and Left arrow keys to answer or ignore the call A User can set this parameter using only the Aastra Web UI Configuring Goodbye Key to Cancel Incoming Calls Use the following...

Page 174: ...d incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Left Arrow 3 key to ignore the second incoming call and remain on the...

Page 175: ... controls the opening closing and polling of ports on the IGD HTTP and SIP use a single port each RTP RTCP uses a range of ports You can enable the UPnP mappings to specific lines on your phone You set this configuration using the Aastra Web UI at Basic Settings Preferences UPnP Mapping Lines Configuring UPnP Mapping Lines Use the following procedure to configure the UPnP mapping lines on the IP p...

Page 176: ... phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a spe...

Page 177: ...ture If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call I...

Page 178: ... intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you disable this parameter and there is an active call the phone treats an incoming intercom c...

Page 179: ...ge In field is enabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click to save your settings Using Redial Key for Last Number Redial The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone You can Press...

Page 180: ...oming pages For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 170 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has the o...

Page 181: ... listens for incoming multicast RTP packets Enter the IP address in dotted decimal format for example 239 0 1 15 10000 239 0 1 20 15000 You can enter up to 5 listening multicast addresses If this field is blank the Paging Listening capability is disabled on the phone 3 Click to save your settings Aastra Web UI Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any inc...

Page 182: ...ion about LLDP MED and LLDP ELIN contact your System Administrator Configuring LLDP ELIN Use the following procedure to enable or disable LLDP ELIN using the Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Use LLDP ELIN field is enabled by default If required disable this field by unchecking the check box 3 Click to save your settings Note If the phone receives location informati...

Page 183: ...SCA parties in a bridge or one to one call hear an audible beep when another party has joined the call If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disabl...

Page 184: ...ctive Solid Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Sold Circle Solid Re...

Page 185: ...d Active Solid Red Solid Red Held Slow Flashing Red Slow Flashing Red Hold private Slow Flashing Red Solid Red Bridge active Solid Red Solid Red Bridge held Slow Flashing Red Solid Red State Call Line Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N A Active Hold Bridge Held Retrieve Bridge Hold private Retr...

Page 186: ... be incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures the ser...

Page 187: ...ding on the configuration specified by your Administrator the Autodial functions as either a hotline or as a warmline as follows Hotline The IP phone immediately dials a preconfigured number when you lift the handset Warmline The IP phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number If you do not dial a number within the time allotted then t...

Page 188: ...ve conference call while allowing the other callers to remain connected Add unlimited number of users to a conference dependent on the limitations of the server Join two active calls together into a conference Join incoming or outgoing active calls to any existing conference Reference For more information about using Centralized Conferencing see Centralized Conferencing for Sylantro and Broadsoft ...

Page 189: ...le WAV audio file starts only when 4 seconds of the audio data or the complete file has been accumulated Follows the standard phone behavior of speaker head set hand set IP Phone UI Screen During WAV Streaming The 9143i screen displays the following during WAV streaming To abort the WAV streaming press any of the following Goodbye key Drop softkey You can also place the handset if in use on hook U...

Page 190: ...s Menu from the phone side by pressing and holding the Options key to display the phone side Services Menu IMPORTANT NOTES If no Options URI script is configured the local Options Menu on the phone displays as normal If you configure password access to the Options Menu this password is required when accessing the local Option Menu but is not required for the Options Key redirection feature Pressin...

Page 191: ...use programmable keys applicable to the XML application even though the phone is locked However any keys NOT associated with the XML application cannot be used when the phone is locked Also XML Get Requests override the locked feature on the phone so that any programmable key pressed by the user that initiates a Get Request continues to get sent Only a System Administrator can configure the featur...

Page 192: ...nd Delete keys are made configurable you can change the function of the keys using the Aastra Web UI IMPORTANT If you change the functions of the Save and Delete keys and then an Administrator locks Keys 1 and 2 the functions are automatically set back to the default settings of Save and Delete Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Client Management System CMS ...

Page 193: ...IP Phone UI when Broadsoft CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone the following screens display Login Screen 9054550055 Sat Jun 8 2 55pm Log In Username Screen Please Enter Username _ Submit Next Password Screen Please Enter Password _ Submit Cancel ...

Page 194: ...nable this call diverting feature contact your System Administrator Call Diversion Example 1 Tim calls Mark at x400 2 Mark s phone is busy 3 Mark s phone diverts the incoming call to another destination Roger x 464 4 Tim s phone displays name and extension of where the call is being diverted to and reason for diverting the call The screen scrolls between Screen 1 and Screen 2 5 Roger s phone accep...

Page 195: ...nds The following example shows call destination information on the 9143i IP Phone If your phone does not display call destination information your System Administrator may have disabled this feature Contact your System Administrator for more information Note When both call diversion and call destination are enabled the information displays to the phone s screens in the following order Screen 1 Ca...

Page 196: ...r any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 9143i Installation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook ...

Page 197: ... or the Aastra Web UI 1 Press on the phone to enter the Options List 2 Select User Password and press Enter 3 Enter the current user password and press Enter 4 Enter the new user password and press Enter 5 Re enter the new user password and press Enter A message Password Changed displays on the screen 1 Click on Operation User Password 2 In the Current Password field enter the current user passwor...

Page 198: ...error to your System Administrator How do I restart the IP phone 1 Press the button on the phone to enter the Option List 2 Use the 2 key to scroll down the list of options to Phone Status and press the 4 key to select 3 Press the 2 key to scroll to the Restart Phone option Press the 4 key to confirm and restart the phone If you do not wish to restart your phone press the 3 key to cancel 1 Click o...

Page 199: ... Unlock key on your phone see Phone Lock Key on page 91 Use the following procedure to lock an IP phone using the IP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Enter 3 Press 4 to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone to enter the Options List 2 Enter y...

Page 200: ...n the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked ...

Page 201: ...e equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage...

Page 202: ...arge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside h America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the...

Page 203: ...U Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista...

Page 204: ...in DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb ...

Page 205: ...ST CET MUT CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS RO Bucharest RU Kaliningrad RU Moscow RU Samara RU Yekaterinburg RU Omsk RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk ...

Page 206: ...SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code ...

Page 207: ...tination displaying 187 call forwarding softkeys for 80 call waiting tone 156 callers list 122 downloading to phone 127 callers list key 9 callers list key customizable 179 calls ending 111 calls handling 103 calls making 97 calls managing 112 calls placing on hold 103 calls receiving 102 calls transferring 105 conference calls 106 conference key 9 conferencing ending 111 transfer remaining partie...

Page 208: ...gnore key for XML 180 paging 93 Services key 89 Speeddial Conf key 85 Speeddial Xfer 83 L language latin 2 character set 40 overview 32 specifying on IP phone 32 last call return key 79 line setting on programmable key 50 line call appearance keys 9 lines settings 47 LLDP ELIN 174 lock unlock the phone 191 locking unlocking the phone 44 via a programmable key 87 91 M message waiting indicator conf...

Page 209: ...speeddial Xfer 83 Speeddial Xfer softkeys for 83 sprecode key 75 star codes 150 starting up the phone 4 status scroll delay 159 switch UI focus to ringing line 162 T transfer key 9 troubleshooting solutions 188 changing password 189 display blank 188 finding IP address 189 handset not working 188 locking unlocking phone 191 no dial tone 188 no light for VM message 188 no ring 188 no speakerphone 1...

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Page 212: ...lawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2008 Aastra Telecom www aastra com All Rights Reserved ...