Handling Calls
41-001484-11 Rev00 – 09.2013
86
Cancelling a Consultation Hold Transfer
To Cancel a Consultation Hold Transfer before the Third Party Answers:
To Cancel a Consultation Hold Transfer after the Third PartyAnswers:
Diverting Calls from Your BluStar 8000i
Your system administrator can enable/disable a feature on your phone that allows incoming calls to be diverted to
another BluStar if required. When an outgoing call from the BluStar 8000i is being diverted to another destination (i.e. via
call forward), the BluStar 8000i displays the caller ID (display name and username) of the new destination and the reason
for the call diversion. Similarly, at the new destination, the caller ID of the original call destination displays.
Call Diversion Example:
4.
Touch the
Transfer
button under call 1.
You will hear a sound from your BluStar 8000i indicating that the two calls have connected. Both call appearances are
removed from your BluStar 8000i screen.
After the call is transferred, any other calls on hold remain on hold.
1.
Touch
Cancel
.
2.
Touch
Pickup
to resume the call with the party on hold.
1.
Touch
Goodbye
.
2.
Touch
Pickup
to resume the call with the party on hold.
1.
Tim calls Mark at x400.
2.
Mark’s BluStar 8000i is busy.
3.
Mark’s BluStar 8000i diverts the incoming call to another destination (Mark has immediate call forwarding set to Roger @ ext. 464).