Aastra Dialog 4420, User Giude

Page 1: ...ting it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should th...

Page 2: ...EN LZT 103 011 R4B Aastra Telecom Sweden AB 2009 All rights reserved...

Page 3: ...formation 6 Start the Phone 13 Incoming Calls 14 Outgoing Calls 19 During Calls 26 Call Forwarding 30 Absence Information optional 40 Messages 42 Group Features 47 Other Useful Features 49 Settings 54...

Page 4: ...for easy use in all different telephone handling situations The user guide describes the functions and features of the Dialog 4420 IP Basic as it is programmed at delivery from the factory There may b...

Page 5: ...le for any damages arising from use of an illegal modified or altered publication Aastra is a registered trademark of Aastra Technologies Limited All other trademarks mentioned herein are the property...

Page 6: ...d or plug is damaged disconnect the product and contact qualified service personnel Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 1 2003 Do not make...

Page 7: ...Important User Information Description 17 18 Conference Transfer Inquiry Line 2 Line 1 Free on 2nd Message Follow me Status ABC DEF GHI JKL MNO PQRS TUV WXYZ Dialog 4420 IP Basic 1 2 3 4 5 8 9 6 10 1...

Page 8: ...gning the features Callback Call Pick up Call Waiting and Intrusion See section Web Server on page 57 and Key Monitoring on page 51 2 Follow me Indicate activation deactivation of Follow me See sectio...

Page 9: ...ute on page 26 b Switch off the ring signal in idle mode or when ringing See sections Mute ring signal on page 54 and Silent Ringing on page 55 11 Volume control keys The Volume keys controls the volu...

Page 10: ...the Status lamp see description of Status lamp on page 8 Extinguished lamp The feature is not active Steady light The feature is active or the multiple represented line is busy Slowly flashing lamp T...

Page 11: ...s The tones shown in this section are the most used tones worldwide Many markets use a differing tone for one or more situations Dial tone Special dial tone Ring tone or queue tone Busy tone Congestio...

Page 12: ...the incoming call The signals shown in this section are the most used signals worldwide Many markets use signals that are adapted for the local standards If you get a signal that is not described or y...

Page 13: ...rver and software is loading After a self test the phone is ready for log on The startup procedure normally takes about one minute When the phone is ready to be used the Status lamp is turned on Notes...

Page 14: ...allel Ringing on page 17 On Line 1 Normally you will receive calls on Line 1 u Lift the handset On Line 2 or Monitoring key u Lift the handset Line 2 Press the flashing Line 2 key If you have an ongoi...

Page 15: ...ialog 4420 IP Basic Incoming Calls On another extension You can answer a call to another extension u z Lift the handset and call the ringing extension Busy tone 8 Press Note France press 4 Sweden pres...

Page 16: ...ing call Line 2 Press to answer The first call is put on hold Line 1 Press to switch back to the first call The second call is put on hold You are connected to the first caller Press to terminate the...

Page 17: ...Ringing can be temporarily disabled by the phone user using the feature Internal Follow me See also section Internal Follow me on page 30 Note If an extension part of a parallel ringing list tries to...

Page 18: ...2 If you want to restore Parallel Ringing for all phones defined in the list follow the procedure for restoring the feature from the phone with the main extension number and enter the number of the a...

Page 19: ...itoring keys See section Speed Dialing on page 25 How to make internal and external calls u Lift the handset and proceed depending on call type Internal calls z Dial the extension number External call...

Page 20: ...e number for SOS calls might vary between countries z Dial the SOS number If this feature is enabled it is still possible to make an emergency call even if the status lamp is lit If a dialtone is hear...

Page 21: ...ion If you do not want your name and number to be displayed to the person you are calling use the following procedure Notes This feature is only available in newer versions of the exchange and it migh...

Page 22: ...service is cancelled While waiting for the Callback you can make and receive calls as usual u Lift the handset when you are called back The system calls the extension Note Callbacks can be activated...

Page 23: ...s Activate Call Waiting If you urgently wish to contact a busy extension or external line you can notify by a Call Waiting signal 5 Press Note France and Finland press 6 Sweden press 4 Keep handset of...

Page 24: ...ing tone is sent to the parties in the ongoing call A three party call is established and a warning tone is heard Notes France and Sweden press 8 The warning tone might be disabled for your system The...

Page 25: ...ys The common Speed Dialing numbers consist of 1 5 digits and are stored in the exchange by your system administrator u z Lift the handset and dial the common Speed Dialing number Dial by a function k...

Page 26: ...assive listening to an ongoing telephone conference etc You have an ongoing conversation via the handset Press to switch the loudspeaker on d Replace the handset When the Speaker key lamp is on you mo...

Page 27: ...e 1 flashes slowly Note You can also press Line 2 z Call the third party When the other party answers you can switch between the calls Refer Back Transfer the call create a Conference or end one of th...

Page 28: ...allowed your phone will ring again Conference With this procedure you can include up to seven parties in a conference Only the conference leader i e the person initiating the conference can admit par...

Page 29: ...re to add more conference members d Replace the handset to leave the conference Note When the conference leader leaves the conference the conference will continue with the other included parties The c...

Page 30: ...activated Follow me During Follow me your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset Note The Follow me key is only used as a Follow me...

Page 31: ...ote Internal Follow me must be ordered from your own extension before you can redirect from answering position 21 z Dial enter your own extension number and press Note U K dial 2 No z Enter the answer...

Page 32: ...ates that you have activated Follow me During Follow me your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset Note The Follow me key is only u...

Page 33: ...r system administrator See section To design and order your search profiles on page 36 When the feature is activated incoming calls are transferred to your selected phones or back up services in the o...

Page 34: ...arch profile digit and press Press Note When another party is included in the activated profile a colleague or an operator etc always remember to inform them about your absence If Voice Mail is includ...

Page 35: ...ice Dial tone 75 Dial z Enter the Authorization Code and press z Dial your own extension number and press Dial tone 10 Dial z Dial your own extension number and press 1 5 Press the search profile digi...

Page 36: ...r own extension number and press Dial tone 10 Dial z Dial your own extension number and press d Replace the handset To design and order your search profiles The search profiles are installed or change...

Page 37: ...ls might end up unanswered Consider what should happen while you are busy on a phone The available options are Activate Free on 2nd if available Follow me to Voice Mail Follow me to the operator If an...

Page 38: ...ss Mobile External Voice Mail Operator etc Profile 2 At home Search order Type of telephone or Answering position Telephone number Ring time seconds 1 Desk 1234 10 2 Cordless 5234 15 3 Voice Mail Sear...

Page 39: ...ne or Answering position Telephone number Ring time seconds 1 2 3 4 Search order Type of telephone or Answering position Telephone number Ring time seconds 1 2 3 4 Search order Type of telephone or An...

Page 40: ...calls and you will hear a special dial tone when you lift the handset Order Example Back on September 15 0915 23 Dial 0 9 Enter the absence code Note The absence codes consist of one digit The absenc...

Page 41: ...15 Press and enter the date or time of the other person s return Press The display on the other person s extension shows the selected reason and if entered time or date of return Cancel for another ex...

Page 42: ...extension if this feature is allowed If there is a message waiting the Message key lamp is on and you will hear a special dial tone after lifting the handset Answer Message Press A call is initiated t...

Page 43: ...d press Press Message Waiting optional If your phone is assigned with this feature and if it is diverted to an interception computer the Message key lamp is on when there are messages stored for you i...

Page 44: ...s recommended to program Voice Mail as the last answering position for all search profiles When you enter your mailbox you will hear recorded instructions on how to handle listening recording storing...

Page 45: ...ber to the Voice Mail system If you are asked to enter your security code if the phone you are using has a mailbox of its own Press z Dial your mailbox number normally your office extension number z E...

Page 46: ...you have too many messages stored you will first be asked to delete saved messages Recorded instructions ask you to press different digits in order to listen to caller s messages record your own greet...

Page 47: ...ny member can answer any individual call to group members u Lift the handset 8 Press to answer Notes One Call pick up group can serve as an alternative to another group Calls to the alternative group...

Page 48: ...extensions Calls to the group will be indicated at a free extension in the group When you leave the group temporarily you make your phone unavailable for incoming calls To leave the group temporarily...

Page 49: ...Code and press Dial tone Note Finland and Norway dial 71 Code z Dial the digit or digits to get an external line and the external number Ongoing external call When used to charge a call it is also pos...

Page 50: ...and External Follow me Manual Message Waiting Absence Information Order 001 Dial Press Emergency mode In the event of an emergency the operator can set the exchange into Emergency mode during which on...

Page 51: ...ansferred to a universal signalling device Answer the call as described in section Group Call pick up on page 47 Key Monitoring It is possible to monitor and to answer calls to other extensions from a...

Page 52: ...telephone network PSTN before a call is disconnected If the calling subscriber clears the call the external line can be held for a limited period of time to invoke the malicious call tracing MCT The...

Page 53: ...with pound key and star key or a mobile phone adapted for dial tone pulses DTMF After a completed DISA call you must hang up before a new DISA call can be made There are different procedures depending...

Page 54: ...to adjust the volume The handset and loudspeaker volume level is stored Ring signal volume Use the Volume keys to adjust the ring signal volume when the phone is in idle mode or ringing Adjusted volu...

Page 55: ...ing call you can switch off the ring signal Incoming calls are only indicated by a flashing line lamp When the phone is in idle mode or when ringing Press to switch off the ring signal The Mute key la...

Page 56: ...under the phone To install the pull out leaf see section Installation on page 62 Use the DCM Designation Card Manager to make and print your own card for the pull out leaf DCM is included on the Enter...

Page 57: ...g 4420 IP Basic Web Server Web Server You can access your IP phone from a PC web browser to edit the function keys change hearing level change the ring signal tone character and change the web server...

Page 58: ...the IP address in the address field in your web browser This address is an example The web browser shows Enter the telephone PIN or password Note The password is case sensitive Note Use the same PIN a...

Page 59: ...ey that has not been programmed _ Click for the key to be programmed 12345 Enter the number or code example Click to save The key table is shown with the new number or code To edit a programmed key Nu...

Page 60: ...mable Keys Click Note You can also click the Back key Settings Hearing level Settings Click The sub menus are shown Hearing level Click The current level is shown in bold characters Click to change th...

Page 61: ...tone character Settings Click The sub menus are shown Ring Character Click The current tone character is displayed 0 9 Enter a new character Click to save The phone rings with the chosen character Lo...

Page 62: ...into LAN If an external power adapter is used this has to be plugged into POWER You can put the cable to the handset into the notch underneath the telephone When only one single wall terminal for the...

Page 63: ...nge cables To remove a cable use a screwdriver to unlock the stop Install stands and adapt telephone Aastra product number Power rating Supplier Supplier product number RES 141 312 1 20VA 230V 24V Tor...

Page 64: ...e the Designation Card Manager to make and print your own designation cards DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from http www aastra com For more information...

Page 65: ...ic Installation Install pull out leaf optional 1 Remove the protective film from the guiding rails 2 Attach the guiding rails to the bottom of the phone observing the direction of the cut corner 3 Ins...

Page 66: ...seful for instance in conference rooms or public areas 1 Use a screwdriver to remove the handset hook 2 Turn the hook upside down and insert 3 Use a screwdriver to remove the two plastic covers 4 Dril...

Page 67: ...lace screws according to measurements and mount the phone Placing the phone Do not expose your phone to direct sunlight for long periods Keep the phone away from excessive heat and moisture Cleaning C...

Page 68: ...Fault Probable cause Action or comment The phone is locked Disturbance on the network Press the Clear key Mute key and simultaneously for one or two seconds This will restart the phone The Status lamp...

Page 69: ...thing is activated not calling not ringing not forwarded etc LAN Local Area Network Speed Dialing number Abbreviated number or short number used for making frequently used numbers faster to dial Tripl...

Page 70: ...oring key 25 DISA Direct Inward System Access 53 Disposal of the product 6 During calls 26 Conference 28 Hold 27 Inquiry 27 Microphone on or off 26 Monitoring 26 E Emergency mode 50 External Follow me...

Page 71: ...calls 19 Intrusion 24 Last External Number Redial 21 Monitoring 20 Number Presentation Restriction 21 SOS calls Emergency calls 20 When you receive a busy tone 22 P Parallel Ringing 17 Personal Number...

Page 72: ...ion without prior notice For questions regarding the product please contact your Aastra Certified Sales Partner Also visit us on http www aastra com Aastra Telecom Sweden AB 2009 All rights reserved E...