Team Functions
197
Which Key is Suitable for Which Purpose?
•
Trunk keys
can be assigned call numbers for managing central communication
tasks, for example, customer support. If the call numbers of the support
department are assigned to trunk keys on all of its terminals, then all members of
the support department can receive and manage calls and use the substitute
function.
•
Team keys
, for example, can be used to create a project group within a
department. Calls from customers of this group can then be answered by any
team member who is not busy. The team members can call each other by the team
keys.
•
Direct call keys
, for example, can be configured at a terminal in a conference
room to call the secretary.
Tip:
A
busy key
can be used to configure an enquiry station showing
the status of the individual users. The enquiry station sees the
status of the users and can put calls through by simply pressing
the key (see Busy Keys starting on page 179).
Team Configuration
You can create teams and programme call keys in the
Configurator
of the
OpenCom 100 (
Telephony: Groups
and
Telephony: Ports: Upn
menu).
Call key 1 is preset as a trunk key on all system telephones. This setting can be
changed by the system administrator.
Examples of Use
The following examples illustrate the various uses of teams and team functions.
For information on the display texts and how to use the individual functions, refer to
the chapter “Managing Calls in a Team” in the “Aastra 6771 / 6773 / 6775
(OpenPhone 7x)” user guide.
Executive/Secretary Team
In this example, the executive/secretary team comprises two members: the executive
and the secretary. The secretary has one Aastra 6773 (OpenPhone 73) system tele-
phone, and the executive has two, one of which is used as a parallel telephone in a
sofa suite.
Summary of Contents for OpenCom 100 series
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