364Ax-Gx Instruction Manual
52
Config. Error
Bad configuration of range and/or transfer function.
Corrective actions: Please follow the setting configuration instruction in the relevant section of th e this
manual. If the error persists see 1, 2, 3 or 4
Sensor Elec. Fail
There are internal inconsistencies in the memory of the primary electronic. This test is performed at the start
up.
Corrective actions: 1, 2, 4
Common corrective actions:
1. Switch the transmitter off and on to verify if the message appears again
2. With the HART command 48 it is possible to obtain additional information on the failed component
3. If the messa ge persists the se condary electronic is suspected to have a failure. If the output is in a
failure status (high or low) the fault is severe and it is necessary to substitute the secondary electronic.
Otherwise the failure i s minor, the signal is still valid but with a l ower accuracy. The secondary
electronic can be substituted when convenient.
4. If the messa ge persists, the p rimary electronic could be damaged. If the outp ut is i n a failure status
(high or low) the fault is severe and it is necessary to substitute the transducer. Otherwise the failure is
minor, the signal is still valid but with a lowe r accuracy. The transdu cer can be sub stituted when
convenient.
5. Check the process and ambient conditions (e.g.: pressure, process temperature, ambient temperature
static pressure, etc.) against the sensor and electronics limits. If the conditions are close or outside the
limits, these improper i nstrument utilization can have seriously compromised the i nstrument
functionality. If the conditions are well inside the limits see the corrective actions of point 4 or 3.
Diagnostics on the CoMeter
The diagnostics messages on th e Cometer and Prometer when installed on the 69 5 Field Indicator are
available. Please refer to the device manual for the right operations.
Hart version diagnostics on the HHT
Hart version diagnostics on the Hand Held Terminal are available. Please refer to the device manual for the
right operations.
Hart version diagnostics on thePC
Hart version diagnostics on the PC are available using dedicated Software. ABB can provide the references
and the Software. Please refer to the Software instructions for the right operations.
Returns
When you send a defective transmitter to the repair department, include information describing the error and,
if possible, the cause of each defective component.
Note
Use the return form on the next page.
This helps us perform the repairs quickly without having to contact you for further details.
Before you return the device, please clean it and pack it safely and securely.
When ordering spare parts or replacement devices, please always provide the serial number
(S/N) of the original device as well as the year of manufacture.
