Section 11
Troubleshooting
If a troubleshooting issue persists, download a support log in
Tools/Support Log
and send it to the technical support. The log shows status information and the
device's current configuration. The network test functionality in
Tools/Network
Test
performs different network tasks, which help determine if the device's
configuration and connections function properly.
11.1
Common troubleshooting issues
Table 18:
Common troubleshooting issues
Problem
Suggested solution
Wireless WAN does not work.
Check mobile WAN settings, SIM card and
signal level.
OpenVPN does not work.
For more information, see the OpenVPN server
in Wireless Gateway/Controller technical note.
Serial ports do not work.
For more information, see serial port chapter
notes. Verify DIP switch
configuration if RS-422 or 485 modes are being
used.
Access to web user interface does not work.
Web user interface uses HTTPS for secure web
access and it must be specified on the web
browser address field like in this example:
https://10.10.10.10.
Access to the Internet with a laptop connected to
the device does not work.
Test the wireless connection:
1. Configure wireless connection and verify if it is
connected to the network.
2. Connect a laptop to Ethernet LAN.
3. Check that S-NAT rule on the firewall is set as
Action is "Masquerade" and Destination Interface
is "Mobile WAN".
4. Check that Use DNS Proxy is set to “Yes” in
the Services/Common screen.
5. Configure network settings on laptop to use
the device's Ethernet LAN address as gateway
and DNS server.
With these settings, the Internet should be
accessible on the laptop.
11.2
Viewing the system log
1.
In the left pane, under
Tools
, select
System Log
.
2.
If necessary, refresh the system log with the Web browser’s reload or refresh
button.
1MRS758456 H
Section 11
Troubleshooting
ARG600 Single SIM Variant
49
User Manual