DCB r e a k
– InstructIons for InstallatIon, servIce and maIntenance
26
11.3. Customer feedback
Our aim is to draw up this document as clearly and
thoroughly as possible. To allow us to continually
improve the quality of our documentation, we need
to know your opinion, so feel free to send any
suggestions for improvements you may have to your
local ABB representative or to ABB SpA. Please use
this form and send it to:
11.2. Packaging
To prevent damage during transport, the customer
must ship the materials in adequate packaging.
ABB Spa
Via Friuli, 4
24044 Dalmine BG ltaly
Name of your company:
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Mailing address:
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Contact person:
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Tel. :
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Fax :
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e-mail address:
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Notes and remarks:
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Date:
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Signature:
.........................................................
Acknowledgement of receipt of your feedback:
Thank you for your help. We acknowledge receipt of your remarks and suggestions and will forward them to the people concerned.
After careful assessment, we will inform you about the actions that have been taken.
Name:
.........................................................
Date:
.........................................................
Signature:
.........................................................
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11. Customer Service
11.1. Procedure
Before shipping materials for repair, please contact
ABB SpA in order to establish all the details about
the shipment, e.g. shipping method, address, etc.
To arrange for the repairs to be performed
as rapidly as possible, please provide
precise information about the cause of the
damage and circumstances in which it
occurred, as well as the following
information:
• Production number of apparatus
• Order number
• Circuit diagram, drawing number with
revision and date of issue
• Article number
• Description of fault and when it occurred
(brief description!)
