176
EL3000
CONTINUOUS GAS ANALYZERS | OI/EL3000-EN REV. D
… 12 Diagnosis / Troubleshooting
Notify Service
Who should you contact for further help?
Please contact your local service representative. For
emergencies, please contact:
To find your local ABB contact visit:
www.abb.com/contacts
For more information visit:
www.abb.com/measurement
Before you notify Service …
Before contacting the service department regarding a
malfunction or a status message, please check whether there is,
in fact, a fault in the sense that the gas analyzer is not complying
with the metrological data (refer to data sheet).
When you notify Service …
When you notify Service because of a malfunction or a status
message, have the following information available:
• The Manufacturing number r (M-No.) of the gas analyzer -
you will find it on the name plate and in the analyzer data
sheet;
• the software version for the gas analyzer - you will find it
in the analyzer data sheet and in the menu item
‘
Maintenance /
Diagnosis /
Device Info’;
• an exact description of the problem or status as well as
the status message number.
This information will enable the service personnel to help you
quickly.
Have the analyzer Data Sheet ready – it contains important
information that will help the Service personnel to find the cause
of the malfunction.
Returning devices
Use the original packaging or a secure transport container of an
appropriate type if you need to return the device for repair or
recalibration purposes.
Fill out the return form (see
on page 213) and
include this with the device.
In accordance with the EU Directive governing hazardous
materials, the owner of hazardous waste is responsible for its
disposal or must observe the following regulations for shipping
purposes:
All devices delivered to ABB must be free from any hazardous
materials (acids, alkalis, solvents, etc.).
Address for the return:
ABB Automation GmbH
Service Analysentechnik – Parts & Repair
Stierstädter Straße 5
60488 Frankfurt, Deutschland
Fax:
+49 69 7930
-4628
E-Mail: repair-analytical@de.abb.com
www.abb.de/prozessautomatisierung-service
Transport-/Storage temperature
−
25 to 65 °C
