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© Copyright 2023 ABB. All rights reserved.
Millennium SC_MAN
Rev 2.0
Contacts and Warranty
Customer Service Contacts
Customer Service, Customer Training, Technical Support, Product Repair and Return, and Warranty
Service
For customers in the United States, Canada, Puerto Rico, and the US Virgin Islands, please dial +1 877
546 3243 (877 ABB) or for all other countries, please call +1 972 244 9288. This number is staffed from
7:00 am to 5:00 pm USA Central Time Zone (GMT
-
6), Monday through Friday, on normal business days.
At other times, this number is still available, but for emergencies only. Services provided include
initiating the spare parts procurement process, ordering documents, product warranty administration,
and providing other product and service information.
For other customers worldwide the 800 number may be accessed after first dialing the AT&T Direct
country code for the country where the call is originating, or you may contact your local field support
center or your sales representative to discuss your specific needs.
On
-
Line Power Systems Product Manuals and Software
Power Systems on
-
line product manuals and software are available on
-
line. Software includes Easy
View and SNMP MIB.
Product Warranty
A.
Seller warrants to Customer only, that:
1.
As of the date title to Products passes, Seller will have the right to sell, transfer, and assign such
Products and the title conveyed by Seller shall be good;
2.
During the warranty period stated in Sub
-
Article B below, Seller
’
s Manufactured Products
(products manufactured by Seller), which have been paid for by Customer, will conform to
industry standards and Seller
’
s specifications and shall be free from material defects;
3.
With respect to Vendor items (items not manufactured by Seller), Seller warrants that
such
Vendor items, which have been paid for by Customer, will be free from material defects for a
period of sixty (60) days commencing from the date of shipment from Seller
’
s facility.
B.
The Warranty Period listed below is applicable to Seller
’
s Manufactured Products furnished
pursuant to this Agreement, commencing from date of shipment from Seller
’
s facility, unless
otherwise agreed to in writing:
Warranty Period
Product Type
New Product
Repaired Product*
Central Office Power Equipment**
24 Months
6 Months
C.
If, under normal and proper use during the applicable Warranty Period, a defect or nonconformity is
identified in a Product and Customer notifies Seller in writing of such defect or nonconformity
promptly after Customer discovers such defect or nonconformity, and follows Seller's instructions
regarding return of defective or nonconforming Products, Seller shall, at its option attempt first to
* The Warranty Period for a repaired Product or part thereof is six (6) months or, the remainder of the unexpired term of the new Product Warranty Period, whichever
is longer.