Security 171
•
User name or password was incorrect This error is displayed if external user account
does not exist for the mentioned user name.
You can resolve the errors using the suggestions in
section.
Troubleshooting
If an error occurs during RADIUS login, perform the following steps:
Error Message
Cause
What to do
User name or password was
incorrect
External user
name filter
did not let the user name to
attempt login via RADIUS.
Make sure that the user with role
External account
and
name
is created.
In the login dialog box, make sure that
login method
RADIUS
was selected.
Authentication server does
not respond
RADIUS server is not
reached.
In Security settings, check the IP
address and availability of the RADIUS
server.
Authentication timed out
High system load or long
delays in network traffic.
Check network access.
Retry multiple times
Note:
In general, RADIUS
authentication takes 20 seconds, and
login times out after 60 seconds.
Authorization error
User name or Password is
wrong.
RADIUS permissions script
failed to run or returned zero
permissions for the user
account.
Check user accounts.
Check the RADIUS permissions script.
Authentication server
declined request
RADIUS server declined in-
coming connection.
Check RADIUS server and firewall
settings.
Summary of Contents for NETA-21
Page 2: ......
Page 4: ......
Page 18: ...18 Introduction to the manual ...
Page 32: ...32 Electrical installation ...
Page 42: ...42 Start up ...
Page 50: ...50 Program features ...
Page 56: ...56 Front page ...
Page 68: ...68 Users ...
Page 114: ...114 Networks ...
Page 150: ...150 Reporting ...
Page 172: ...172 Security ...
Page 176: ...176 Memory card ...
Page 184: ...184 Frequently asked questions ...
Page 190: ...190 Diagnostics and troubleshooting ...
Page 194: ...194 Technical data ...