38 PowerValue 11 RT 6-10kVA
| User manual
Alarm or Event
Possible cause
Remedy
Utility Abnormal
Alarm Code: 02
The input mains is out of the UPS tolerance range
Check input mains condition
Site Wiring Fault
Alarm Code: 04
Site Fault detection is supported on all-models when
a Grounding Neutral connection is present. Alarm will
trigger when the difference between ground and
neutral voltage is >15V.
Site Fault detection should be enabled by default. It can be
enabled / disabled from the LCD settings menu.
Reconnect all input wires
Battery Disconnect
Alarm Code:11
Battery voltage is lower than the batteries
disconnected level defined for this UPS. There could
be a blown fuse, intermittent battery connection or
disconnected battery cable.
Verify that all batteries are properly connected.
If the condition persists, contact your service representative
Battery low
Alarm Code:12
The UPS is in battery-mode and the battery autonomy
is running low.
This warning is approximate and the actual time to shut
down may vary. Depending on the UPS load and the number
of external battery modules (EXBAT), the “Battery Low”
warning may occur before the batteries reach 25% capacity
Service Battery
Alarm Code:13
A battery string failure has been detected and the
battery charger has been disabled until its
replacement
Contact your service representative
Charger Fail
Alarm Code:15
Indicates a charger failure
The UPS charger is turned off until the next startup. Contact
your service representative
Battery Over Voltage
Alarm Code:16
Indicates that the battery voltage is too high
The UPS will turn off the charger until the battery voltage is
normal
BUS Over Voltage
Alarm Code:21
Indicates an over voltage in the BUS of the UPS.
The UPS transfers to Bypass-mode if supporting the load
BUS Under Voltage
Alarm Code:22
Indicates an under voltage in the BUS of the UPS.
The UPS transfers to Bypass-mode if supporting the load
BUS Unbalance
Alarm Code:23
Indicates that the positive BUS voltage and negative
BUS voltage are not symmetric
The UPS transfers to Bypass-mode if supporting the load
BUS Short
Alarm Code:24
Indicates that the BUS voltage decreases very fast
Contact your service representative
BUS Softstart Fail
Alarm Code:25
Indicates that the BUS could not perform a soft start
successfully
Contact your service representative
Output Short Circuit
Alarm Code:31
Indicates that the UPS has detected abnormally low
impedance placed on its output (considered as a
short circuit)
Remove all the loads. Turn off the UPS. Check if UPS output
and loads are short circuited.
Ensure short circuits are removed before turning the UPS on
again.
Inv Over Voltage
Alarm Code:32
Indicates an inverter over voltage
The UPS transfers to bypass-mode if supporting the load
Inv Under Voltage
Alarm Code:33
Indicates an inverter under voltage
The UPS transfers to bypass-mode if supporting the load
Inv Softstart Fail
Alarm Code:34
Indicates that the inverter could not perform a soft
start successfully
Contact your service representative
Output Overload
Alarm Code:41
Output is in overload.
Remove some of the load from the UPS. The UPS continues
to operate, but may switch to bypass-mode or shutdown if
the load increases. The alarm resets when the condition
becomes inactive.
Inv Overload Fault
Alarm Code:42
UPS has been transferred to bypass or fault-mode
caused by a high overload in inverter-mode
The UPS transfers to battery-mode if supporting the load.
Remove some of the load from the UPS
Byp Overload Fault
Alarm Code:43
UPS has cut off the output and transferred to fault-
mode because of overload in bypass-mode or
HE-mode.
Remove some of the load from the UPS
Battery-mode
Alarm Code: 62
A utility failure has occurred and the UPS is in
battery-mode.
The UPS is running in battery-mode. Prepare your equipment
for shutdown.
Eco-mode
Alarm Code: 63
The UPS is on bypass while operating on the High
Efficiency setting.
The equipment operated in bypass as standard when in High
Efficiency operation. Battery-mode is available and your
equipment is protected.
EPO Active
Alarm Code: 71
The external contacts in the rear of the UPS are
configured for EPO operation and they have been
activated.
Check the EPO connector status
ON Maintenance Bypass
Alarm Code: 72
UPS was manually switched to bypass and will remain
in bypass until manually transferred out of bypass
Check the maintain bypass switch status
Heat sink Over Temperature
Alarm Code: 81
Indicates that the temperature of heat sink is too high
indicating an over temperature of the UPS.
Transfer the UPS to Bypass-mode. If the condition persists,
shut down the UPS. Clear vents and remove any heat
sources. Allow the UPS to cool. Ensure the airflow around
the UPS is not obstructed. Restart the UPS.
