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6    T R O U B L E SH O OT I N G

6 Troubleshooting

If the UPS system is not operating correctly, 
check the operating status on the LCD display. 
Table 12 below provides the problem, possible 
cause, and possible solution for several warning 

Table 12: Warning and fault codes 

Warning & 

Fault Code Problem

Possible cause

Solution

/

No indication, no 

warning tone even 

though system is 

connected to mains 

power supply

•  No input voltage

•  Breaker open

•  Check building wiring socket outlet and input cable.

•  Check the Breaker.

/

No Communication 

data

• 

RS232 wire is not 

matched

•  USB wire is not matched

• 

Check or change the RS232 wire.

•  Check or change the USB wire.

/

Emergency supply 

period shorter than 

nominal value

•  Batteries not fully 

charged 

•  Batteries defective

•  Charge the batteries until fully charged.

•  Change the batteries or consult your dealer.

FANF

Fan failure

Fan abnormal 

Check the fan status; if the fan is not running properly, 

report this to your local dealer / sales office.

HIGH

Battery over 

voltage

Battery is over charged Switch to battery mode. Once the battery voltage is normal and the 

mains is normal, the UPS will switch to line mode automatically again.

bLOW

Battery low

Battery voltage is low

•  Charge the batteries until fully charged.

•  Change the batteries or consult your dealer.

bOPN

Battery open

Battery pack is not 

connected correctly

•  Conduct battery test to confirm.

•  Check the battery bank is connected to the UPS.

•  Check the battery breaker is turn on.

CHGF

Charge fail

The charge is broken

Notify dealer.

dCHF

Digital bigger 

charger fails

The charge is broken

Notify dealer.

bUSH

Bus high

UPS internal fault

Notify dealer.

bUSL

Bus low

UPS internal fault

Notify dealer.

bSFT

Bus soft start fail

UPS internal fault

Notify dealer.

bUSS

Bus short

UPS internal fault

Notify dealer.

TEPH

Inverter 

temperature high

Inside temperature of 

the UPS is too high

•  Check the ventilation of the UPS.

•  Check the ambient temperature.

ITPH

Inner Ambient 

temperature high

The ambient 

temperature is too high Check the environment ventilation.

INVH

Inverter high

UPS internal fault

Notify dealer.

INVL

Inverter low

UPS internal fault

Notify dealer.

ISFT

Inverter soft start fail UPS internal fault

Notify dealer.

NTCO

Inverter NTC open

UPS internal fault

Notify dealer.

SHOR

Inverter short

Output short circuit

1. 

Remove all the loads.

2. 

Turn off the UPS.

3. 

Check whether the output of the UPS and loads are short circuited.

4. 

Make sure the short circuit is removed, and the UPS has no 

internal faults before turning on again.

OVTP

Over temperature 

fault

Over temperature

•  Check the ventilation of the UPS.

•  Check the ambient temperature and ventilation.

OVLD

Overload 

Overload

•  Check the loads and remove some non-critical loads.

•  Check whether some loads are failed.

SITE

Site fail

Phase and neutral 

conductor at input of the 

UPS system are reversed

Rotate mains power socket by 180° or connect UPS system.

EPO

EPO active

EPO function is enabled Plug into the EPO switch.

and fault codes. Use the table below for 
troubleshooting purposes before contacting 
the After-Sales Service Department.

If you are unable to troubleshoot the problem or find 
a solution, have the following information on hand 
before calling the After-Sales Service Department:
•  Model number and serial number
•  Date on which the problem occurred
•  LCD display status and audible alarm status

•  Mains power condition, load type and capacity, 

environment temperature, ventilation condition

•  Information (battery capacity, quantity) about 

the external battery pack

•  Additional information for a complete 

description of the problem

Summary of Contents for PowerValue 11T G2 1 kVA B

Page 1: ... PowerValue 11 RT G2 1 3 kVA B S USER MANUAL PowerValue 11T G2 1 3 kVA B S ...

Page 2: ...formation File name 04 3598_ABB_OPM_PVA11 1 3kVA T_G2_EN_REV D UPS model PowerValue 11 RT G2 1 3 kVA B S Date of issue 30 07 2018 Issued by Product Marketing Checked by R D After Sales Article number 04 3598 Document number 4NWD003883 Revision D ...

Page 3: ...S 11 3 1 1 Inspection 11 3 1 2 Unpacking the system 11 3 2 Connection 12 3 2 1 UPS input connection 12 3 2 2 UPS output connection 12 3 2 3 External batteries connection 12 3 2 4 EPO Connection 13 3 3 Battery 14 3 4 Turn on the UPS 14 3 5 Turn off the UPS 14 3 3 1 Battery recharge 14 3 3 2 Test function 14 3 4 1 With mains power connecting 14 3 4 2 Without mains power connecting 14 3 5 1 In Line M...

Page 4: ...The display panel 9 Figure 03 The LCD display 10 Figure 04 Unpacking the system 11 Figure 05 Output connection diagram of 3kVA S 12 Figure 06 UPS Connect to EBM 13 Figure 07 The line mode 16 Figure 08 The battery mode 17 Figure 09 The bypass mode 17 Figure 10 The no output mode 17 Figure 11 The fault mode 17 Figure 12 The LCD display panel 18 Figure 13 WinPower 22 Figure 14 PowerValue 11T G2 1kVA ...

Page 5: ...ment damage This symbol in conjunction with the signal word WARNING indicates a potentially dangerous situation Failure to observe may cause injury death or equipment damage This symbol in conjunction with the signal word NOTE indicates operator tips or particularly useful or important information for the use of the product This symbol and wording do not indicate a dangerous situation This symbol ...

Page 6: ...ION OPENINGS ON THE UPS S HOUSING ENSURE THE AIR VENTS ON THE FRONT SIDE AND REAR OF THE UPS ARE NOT BLOCKED RECOMMENDED AT LEAST 25CM OF SPACE ON EACH SIDE THE AIR FLOW DIAGRAM IS SHOWN AS BELOW 01 WARNING AN ADDITIONAL CIRCUIT BREAKER OR FUSE WITH A 16A RATING AND 3KA BREAKING CAPACITY SHALL BE USED BETWEEN THE POWER SOURCE AND INPUT WHEN INSTALLING THIS UNIT DANGER THIS UPS RECEIVES POWER FROM ...

Page 7: ... GRIPS AND HANDLES WEAR RUBBER GLOVES AND BOOTS DO NOT LAY TOOLS OR METAL PARTS ON TOP OF BATTERIES DISCONNECT THE CHARGING SOURCE PRIOR TO CONNECTING OR DISCONNECTING BATTERY TERMINALS DANGER DO NOT ATTEMPT TO DISPOSE OF BATTERIES BY BURNING THEM IT COULD CAUSE AN EXPLOSION DANGER DO NOT OPEN OR DESTROY BATTERIES EFFLUENT ELECTROLYTES CAN CAUSE INJURY TO THE SKIN AND EYES IT MAY BE TOXIC WARNING ...

Page 8: ...ANY POTENTIAL NEGATIVE EFFECTS ON HUMAN HEALTH AND THE ENVIRONMENT WHICH COULD OTHERWISE ARISE FROM INAPPROPRIATE WASTE HANDLING 1 2 2 For disposal in countries outside of the European Union THE CROSSED OUT WHEELED BIN SYMBOL IS ONLY VALID IN THE EUROPEAN UNION EU AND MEANS THAT USED ELECTRICAL AND ELECTRONIC EQUIPMENT WEEE SHOULD NOT BE MIXED WITH GENERAL HOUSEHOLD WASTE IF YOU WISH TO DISCARD TH...

Page 9: ... By pressing this button the UPS can do the battery test in the Line mode ECO mode or CVCF mode OFF 1 When mains power is normal the UPS system switches to No output or Bypass mode by pressing the OFF button and the inverter is off If Bypass is enabled and the mains power is available the output sockets are supplied with voltage via the bypass 2 Deactivate acoustic alarm a By pressing this button ...

Page 10: ...put power is single phase input Output Information Indicates output voltage frequency value which are displayed separately Load Information Indicates the load level Every section represents the level at 20 One section is displayed if the level is between 0 20 Battery Information Indicates the battery capacity Every section represents the capacity at 20 If the battery low alarm occurs the lowest gr...

Page 11: ...ce for future use 3 1 2 Unpacking the system 1 Open the outer carton and take out the accessories 2 Lift the UPS from the outer carton carefully remove the foam and set the UPS on a flat stable surface DISCARD OR RECYCLE THE PACKAGING IN A RESPONSIBLE MANNER OR STORE IT FOR FUTURE USE NOTE THE CABINET IS HEAVY SEE THE WEIGHT PROVIDED ON THE PACKAGING LABEL 3 1 Unpacking the UPS 04 04 Unpacking the...

Page 12: ...ion When connecting the external batteries modules EBM it is recommended to use the EBM that matches the corresponding UPS model Table 7 EBM and corresponding UPS model connections UPS Model EBM model PowerValue 11T G2 1 kVA B External battery 11T G2 1 kVA PowerValue 11T G2 1 kVA S External battery 11T G2 1 kVA PowerValue 11T G2 2 kVA B External battery 11T G2 2 kVA PowerValue 11T G2 2 kVA S Exter...

Page 13: ...ting If the connection between the two ports of the EPO connector is disconnected EPO function will be active and the UPS will stop output power immediately 3 2 4 1 Normally open Normally the EPO connector is open on the rear panel Once the connector is closed with a wire the UPS will stop output until the EPO status is reset 3 2 4 2 Normally closed Normally the EPO connector is closed with a wire...

Page 14: ...nected to the mains power for approximately 1 2 hours The UPS system can operate directly without recharging but the backup time may be shorter than the nominal value specified 3 4 1 With mains power connecting Press and hold the ON button for more than 1 second to turn on the UPS The UPS will be in Line mode and the LCD screen will indicate the state of the UPS 3 4 2 Without mains power connectin...

Page 15: ... button continuously for 1 second The audio alarm is active again when the battery reaches low status as a reminder that the UPS output power will shut down soon 3 6 2 Bypass mode To mute the audio alarm in bypass mode press the OFF button continuously for more than 1 second This does not affect the warning and fault alarm 3 6 3 CVCF mode The UPS can be used in CVCF mode without batteries This wil...

Page 16: ...ing will be shown alternately Once a fault occurs all previous warnings will not be shown again only the fault string will be presented Table 10 Warning and fault codes Warning SITE Site fail SITE Fan fail FANF Battery over voltage over charged HIGH Battery low bLOW Charge fail CHGF Inverter temperature high TEPH Battery open bOPN Overload OVLD Digital bigger charger fail dCHF Inner temperature hi...

Page 17: ... mode is also referred to as high efficiency mode You must turn the UPS on in ECO mode Output power is supplied from mains power directly via an internal filter while the mains power is within a certain range so high efficiency performance is achieved in ECO mode Once the mains power is lost or out of range the UPS transfers to battery mode and the load is supplied continuously by the battery 1 EC...

Page 18: ...OdE Operating mode UPS Normal operating mode ECO High efficiency mode CVF Converter mode EbPN External battery pack number Values are 000 or 009 009 means there are 9 external battery packs bATT Battery remaining time Battery time values are 000 Battery remaining time function is disabled and will not display on LCD in battery mode 001 Battery remaining time function is enabled and the time will d...

Page 19: ... start fail UPS internal fault Notify dealer bUSS Bus short UPS internal fault Notify dealer TEPH Inverter temperature high Inside temperature of the UPS is too high Check the ventilation of the UPS Check the ambient temperature ITPH Inner Ambient temperature high The ambient temperature is too high Check the environment ventilation INVH Inverter high UPS internal fault Notify dealer INVL Inverter...

Page 20: ...agent authorized by ABB for information about the replacement If the batteries are stored in temperate climates it is recommended to recharge those batteries every 3 months for 1 2 hours Charge the UPS once every four to six months if it is not used regularly In high temperature regions charge and discharge the battery every two months The standard charging time should be at least 12 hours Replace...

Page 21: ...puter automatically This feature on the UPS is also ideal as a back up power for the Network Attached Storage NAS 8 1 3 Mini AS400 interface optional The UPS is equipped with isolated dry contact relay outputs to indicate its status These relay outputs indicate Mains Utility failure Battery low UPS alarm OK Bypass etc To see more detail about the interface definitions check the Mini AS400 user man...

Page 22: ...an monitor and control any UPS on the same LAN regardless how far from the UPSs 9 1 2 Installation 1 Go to the website http www ups software download com winpower htm 2 Choose the operating system OS you need and follow the instructions on the website to download the software 3 When downloading all required files from the internet enter the serial No 511C1 01220 0100 478DF2A to install the softwar...

Page 23: ...B and PowerValue 11T G2 2kVA S 1 kVA B 1 6 2 4 3 5 10 8 6 2 3 5 4 1 8 12 10 6 1 kVA S 2 kVA B 1 2 3 5 4 10 6 8 2 3 5 4 7 8 12 10 6 2 kVA S 1 AC input 10 A 4 Mini SNMP Mini ModBus Mini AS400 7 AC input 16 A 10 EBM connector 2 USB port 5 EPO dry input 8 Output breaker 11 AC input 20 A 3 RS 232 6 AC output 10 A 9 AC output 16 A 12 GND contact ...

Page 24: ...e 11T G2 3kVA S 3 kVA B 2 3 5 4 7 10 6 8 9 6 2 3 5 4 7 8 12 10 6 11 3 kVA S 1 AC input 10 A 4 Mini SNMP Mini ModBus Mini AS400 7 AC input 16 A 10 EBM connector 2 USB port 5 EPO dry input 8 Output breaker 11 AC output 20 A 3 RS 232 6 AC output 10 A 9 AC output 16 A 12 GND contact ...

Page 25: ...1 load supported EFFICIENCY Overall system efficiency Up to 89 Up to 91 Up to 91 In eco mode Up to 97 5 Up to 98 Up to 98 ENVIRONMENT Protection rating IP20 Storage temperature UPS 25 C to 60 C Batteries 0 C to 35 C Operating temperature 0 C to 40 C Relative humidity 0 to 95 Altitude above see level 1000m without derating BATTERIES Type VRLA valve regulated lead acid Inbuilt batteries 2x9 4 Ah B 4...

Page 26: ...0 90 130 210 425 125 180 290 600 PowerValue 11T G2 2 kVA S 18 28 48 105 50 70 110 210 80 110 165 315 110 150 210 410 PowerValue 11T G2 3 kVA B 5 5 9 14 29 5 16 5 25 45 105 35 53 90 195 55 85 135 295 80 115 185 405 PowerValue 11T G2 3 kVA S 10 5 16 28 65 28 45 70 130 50 72 110 190 70 100 140 250 11 2 Battery runtime The table above shows battery autonomy in minutes at 100 75 50 25 load at nominal p...

Page 27: ...27 11 TECHNIC AL SPECIFIC ATIONS ...

Page 28: ...PowerValue 11 RT G2 1 3 kVA B S www abb com ups ups sales ch abb com Copyright 2018 ABB All rights reserved Specifications subject to change without notice ...

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