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000483AG
8 - Maintenance
Problem
Possible causes
Solution
Although the VSN300
board has been installed
correctly in “Station Mode”
and works correctly on the
local network, no data has
been transmitted to the
Aurora Vision®
The MAC address used to register
the logger on the Aurora Vision®
platform is not the same as the actual
address associated with the VSN300
board which is installed
Make sure that the MAC address registered on the
Aurora Vision® platform is actually the one associated
with the VSN300 board installed. If it is not, modify the
registered MAC address
The Wi-Fi network to which the
VSN300 board is connected, could
be protected by a Firewall which
prevents the remote exchange of data
with the Aurora Vision® platform
Contact the network administrator in order to have
the Firewall configured so that the remote exchange
of data between the VSN300 board and the Aurora
Vision® platform is allowed
It is not possible to access
the WUI of the board when
the board is operating in
“Station Mode – DHCP”
An incorrect dynamic IP address is
being used to access the WUI or the
IP address could have been modified
by the Wi-Fi router to which the bard
is connected
Access the WUI of the VSN300 board using its “Host
Name” (the DNS service must be enabled);
If possible, access the pages of the Wi-Fi router web
server to which the board is connected and read the
new dynamic IP address assigned to the VSN300
board
Switch off the Wi-Fi router to which the board is
connected so as to force the board to operate in “AP
mode”. It will then be possible to access the internal
WUI via the static IP address 192.168.117.1 and,
once inside, configure the board in “Station Mode –
DHCP” taking note of the newly assigned dynamic IP
address
E
vent codes
Wi-Fi board events
Event code
Event
I003
New inverter identified
I005
Start
W017
Incorrect logger credentials
W018
Incompatible access point
W019
Wi-Fi not in the list
W020
Wi-Fi not permitted
W021
Problem with communication with the gateway
W022
No internet connection
W023
Wi-Fi network scan timed-out
W024
Communication problems with the portal for the update
W026
Clock not synchronised
W030
Incorrect Wi-Fi password
W031
Communication problems with the portal for data transmission
E030
Poor Wi-Fi connection
Inverter events
Event code
Event
W502
Production warning zero
E501
Inverter communication error