Problems Checking Your Blood Glucose or Ketone
Problem
What It May Mean
What To Do
The Reader
does not
start a
test after
inserting a
test strip .
Test strip is not
inserted correctly
or not inserted fully
into the strip port .
1 . With the 3 black lines facing
up, insert the test strip into
the strip port until it stops .
2 . If the Reader still does not
start a test, contact Customer
Service .
Reader battery
is too low .
Charge the Reader .
The test strip is
damaged, used, or
unrecognisable by
the Reader .
Insert a new FreeStyle Optium
test strip .
Reader is outside
of its operating
temperature range .
Move the Reader to a
temperature between 10 °C
and 45 °C and then try to
power it on .
Reader is in a power
saving mode .
Press the Home Button then
insert a test strip .
Problem
What It May Mean
What To Do
The test
does not
start after
applying
the blood
sample .
Blood sample
is too small .
1 . See test strip instructions
for use for re-application
instructions .
2 . Repeat the test using a new
test strip .
3 . If the test still does not start,
contact Customer Service .
Sample applied
after the Reader
turned off .
1 . Review the testing
instructions .
2 . Repeat the test using a new
test strip .
3 . If the test still does not start,
contact Customer Service .
Problem with
Reader or test strip .
1 . Repeat the test using a new
test strip .
2 . If the test still does not start,
contact Customer Service .
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ART41600-101_rev-A_manual.indd 87-88
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10/7/20 2:55 PM
