Reader Does Not Power On
Problem
What It May Mean
What To Do
Reader does not
power on after
you press the
Home Button or
insert a test strip.
Reader battery is
too low.
Charge the Reader.
Reader is outside
of its operating
temperature range.
Move the Reader to a
temperature between
50 °F and 113 °F and then
try to power it on.
If the Reader still does not power on after trying these steps, contact
Customer Service. Customer Service is available at 1-855-632-8658
7 Days a Week from 8AM to 8PM Eastern Standard Time.
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