Problem
What It May Mean
What To Do
You are not
receiving
glucose
alarms.
(cont.)
Sound/vibration are
turned off in your
Reader settings.
Check the Reader’s sound and
vibration settings to confirm
sound/vibration are on.
One or more of
the following is
turned off in your
phone settings:
Bluetooth, App
access to Bluetooth,
Allow Critical Alerts,
Notifications, Lock
screen or Banner
alerts, Notification
sounds,
or general phone
sounds or vibration.
Check to make sure that you
have the correct settings and
permissions enabled on your
phone to receive alarms. Go to
Setting App Alarms section
for
more information.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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