Problem: The Sensor is not sticking to your skin.
What it may mean: The site is not free of dirt, oil, hair, or sweat.
What to do:
1. Remove the Sensor.
2. Clean the site with a plain soap and water and then clean with an alcohol wipe.
3. Follow the instructions in
Applying Your Sensor
and
Starting Your Sensor
.
Consider shaving the site, avoiding use of lotions prior to insertion, and
applying the Sensor to your non-dominant arm.
Problem: Skin irritation at the Sensor application site.
What it may mean: Seams or other constrictive clothing or accessories causing
friction at the site OR you may be sensitive to the adhesive material.
What to do: Ensure that nothing rubs on the site. If the irritation is where the
adhesive touches skin, contact your health care professional to identify the best
solution.
Problems Starting Your Sensor
Display: Scan Error
What it may mean: The phone was unable to scan the Sensor.
What to do: Tap the scan button and try scanning the Sensor again. The NFC
antenna is on the top edge of the phone. Scan your Sensor by touching the Sensor
with the TOP of your phone. Move your phone around slowly if needed. Proximity,
orientation, and other factors can affect NFC performance. For example, a bulky or
metallic case can interfere with the NFC signal.
Display: Sensor Already in Use
What it may mean: The Sensor was started by another device.
DOC44383_rev-C 1:14pm 22-SEP-2021