a.
Was the test strip inserted correctly (the “FreeStyle” side
was up as you inserted the end with the dark rectangle)?
If
YES
, go to Step c.
If
NO
, repeat the test with a new strip taking care that
the “FreeStyle” side is up as you insert the end with the
dark rectangle until it stops.
b.
Did this solve your problem?
If
YES
, stop.
If
NO
, continue with Step c.
c.
Are the batteries installed correctly?
If
YES
, go to Step d.
If
NO
, Install the batteries correctly and reset time
and date.
d.
The batteries may be dead, replace existing batteries
and reset time and date.
e.
Repeat the test with a new test strip.
If this did not resolve your problem call Customer Care.
Note:
Whenever batteries are removed and replaced or
re-installed in the receiver, you will have to reconnect
the transmitter and receiver and insert a new sensor.
The receiver will not turn on.
Note:
Ensure that you apply your sample when the
Apply Sample message appears on the display.
a.
Repeat the test using a LARGER sample on a
new
test strip.
b.
If this did not resolve your problem call Customer Care.
The Blood Glucose test won’t start after you apply a sample.
Customer Care: 1-866-597-5520
102
Section 10
Respond to Alarms, Errors, and Problems
Summary of Contents for FreeStyle Navigator
Page 2: ......
Page 4: ......
Page 8: ......
Page 9: ...1 Getting Acquainted ...
Page 23: ...2 Install or Replace Transmitter and Receiver Batteries ...
Page 29: ...3 Set the Time and Date ...
Page 34: ...Customer Care 1 866 597 5520 ...
Page 35: ...4 Perform a Control Solution Test ...
Page 42: ...Customer Care 1 866 597 5520 ...
Page 43: ...5 Insert or Remove Your Sensor ...
Page 54: ...Customer Care 1 866 597 5520 ...
Page 55: ...6 Attach Your Transmitter ...
Page 61: ...7 Calibrate Your System Test Blood Glucose Manually ...
Page 74: ...Customer Care 1 866 597 5520 ...
Page 75: ...8 Set Review or Change the Alarm Settings ...
Page 89: ...9 Daily Use ...
Page 96: ...Customer Care 1 866 597 5520 ...
Page 97: ...10 Respond to Alarms Errors and Problems ...
Page 119: ...11 Add Events ...
Page 125: ...12 Review Reports and Edit Events ...
Page 135: ...13 Clean Your System ...
Page 136: ...Section 13 Key Terms n Receiver n Transmitter n Contact Points Customer Care 1 866 597 5520 ...
Page 139: ...14 Link and Unlink Your Transmitter and Receiver ...
Page 144: ...Customer Care 1 866 597 5520 ...
Page 145: ...15 Reset User Settings ...
Page 146: ...Customer Care 1 866 597 5520 ...
Page 149: ...16 Change Country Settings ...
Page 155: ...17 Appendix A Site Maintenance ...
Page 158: ...Customer Care 1 866 597 5520 ...
Page 159: ...18 Appendix B Specifications ...
Page 173: ...19 Appendix C FCC Compliance Information ...
Page 174: ...Customer Care 1 866 597 5520 164 Section 18 Appendix B Specifications ...
Page 182: ...Customer Care 1 866 597 5520 ...
Page 183: ...20 Glossary ...
Page 184: ...Customer Care 1 866 597 5520 174 Section 19 Appendix C Classification Compliance Declaration ...
Page 191: ...21 Index ...
Page 192: ...Customer Care 1 866 597 5520 ...
Page 195: ......