If none of the above helps solve the problem, replace the sensor (Section 5) or call Customer Care.
There is no glucose value on the screen.
If
And
Then
You are waiting for the first
calibration.
It has been less than
10 hours after the
insertion of the sensor.
You will see an
icon on the
screen. Wait for the system to
prompt you to do a BG test for
calibration.
It has been more than 10 hours
after insertion of the sensor.
You see an
icon
on the screen.
Allow the system up to 2 hours
to prompt you to do a BG Test
for calibration.
It has been more than 10 hours
after insertion of the sensor.
You receive alarms
(for example, skin
temperature related
alarms or connection
alarms).
Acknowledge the alarm, take
appropriate action (for example,
bring the skin temperature
within range or establish
connection between the
transmitter and receiver) and
allow the system up to 2 hours to
prompt you to do a BG test for
calibration.
The time window for calibration
(for example, you have 2 hours to
perform the second calibration,
see Section 7) has expired.
You have not
performed a BG Test
for calibration.
Perform a BG test for calibration.
(see Section 7).
You have performed all the
appropriate calibrations
successfully.
You see an
icon
on the screen.
Follow the guidelines for trouble-
shooting connection between
the transmitter and receiver.
You have performed all the
appropriate calibrations
successfully.
➜
Allow the system up to 1 hour
to start displaying the glucose
values on the screen.
Customer Care: 1-866-597-5520
104
Section 10
Respond to Alarms, Errors, and Problems
Summary of Contents for FreeStyle Navigator
Page 2: ......
Page 4: ......
Page 8: ......
Page 9: ...1 Getting Acquainted ...
Page 23: ...2 Install or Replace Transmitter and Receiver Batteries ...
Page 29: ...3 Set the Time and Date ...
Page 34: ...Customer Care 1 866 597 5520 ...
Page 35: ...4 Perform a Control Solution Test ...
Page 42: ...Customer Care 1 866 597 5520 ...
Page 43: ...5 Insert or Remove Your Sensor ...
Page 54: ...Customer Care 1 866 597 5520 ...
Page 55: ...6 Attach Your Transmitter ...
Page 61: ...7 Calibrate Your System Test Blood Glucose Manually ...
Page 74: ...Customer Care 1 866 597 5520 ...
Page 75: ...8 Set Review or Change the Alarm Settings ...
Page 89: ...9 Daily Use ...
Page 96: ...Customer Care 1 866 597 5520 ...
Page 97: ...10 Respond to Alarms Errors and Problems ...
Page 119: ...11 Add Events ...
Page 125: ...12 Review Reports and Edit Events ...
Page 135: ...13 Clean Your System ...
Page 136: ...Section 13 Key Terms n Receiver n Transmitter n Contact Points Customer Care 1 866 597 5520 ...
Page 139: ...14 Link and Unlink Your Transmitter and Receiver ...
Page 144: ...Customer Care 1 866 597 5520 ...
Page 145: ...15 Reset User Settings ...
Page 146: ...Customer Care 1 866 597 5520 ...
Page 149: ...16 Change Country Settings ...
Page 155: ...17 Appendix A Site Maintenance ...
Page 158: ...Customer Care 1 866 597 5520 ...
Page 159: ...18 Appendix B Specifications ...
Page 173: ...19 Appendix C FCC Compliance Information ...
Page 174: ...Customer Care 1 866 597 5520 164 Section 18 Appendix B Specifications ...
Page 182: ...Customer Care 1 866 597 5520 ...
Page 183: ...20 Glossary ...
Page 184: ...Customer Care 1 866 597 5520 174 Section 19 Appendix C Classification Compliance Declaration ...
Page 191: ...21 Index ...
Page 192: ...Customer Care 1 866 597 5520 ...
Page 195: ......