When You Turn on the Monitor, or During Use:
Chapter 10: Troubleshooting
Symptom/Error Message
Explanation
How To Respond
Note:
Check the Precision Xceed Pro display for proper performance before every test. If at any time the display
screen becomes difficult to read, discontinue use of monitor and call Abbott Technical Support or your
local Abbott office or distributor.
10-3
Error code range: 5000 - 5999
The monitor is shipped from the factory
without configuration. This screen will
appear the first time you turn on the meter
after receiving it.
Use PrecisionWeb or other Abbott-
supplied software to configure the device
to your specific institution’s requirement
prior to using the device.
An error has occurred during last data
transfer. This screen will appear when you
turn on the monitor.
Place the monitor into the docking station
to complete the upload. Once the monitor
has successfully been docked, the warning
will disappear.
Or,
Press
1
to
Continue
testing.
The monitor may have a problem that
prevents it from operating properly. One
of several four-digit error codes may be
displayed. These codes provide Abbott
additional information about the problem.
1.
Turn off the monitor. Turn it on and
repeat the function.
2.
If the problem persists, place the monitor
in the docking station to update the
configuration files.
3.
If the problem still persists, record the
four digit error code and contact Abbott
Technical Support.
The test strip was inserted at the wrong
time. The monitor will beep if functions are
attempted before the strip is removed or if the
test strip is left in when the test calls for the
test strip to be removed.
Remove the test strip from the test strip
port.
Questions?
Refer to Page 10-9 For Technical Support Instructions.
