Technical Support Instructions
Abbott Technical Support contact information is listed on the following two pages. When you call, an Abbott
representative will address the problem and/or instruct you to return the monitor, test strips, control solution and/or
linearity kit. Do not return the Precision Xceed Pro Monitor or any part of the system for repair until you receive
authorization from an Abbott representative.
To help ensure efficient resolution of the problem, complete the following steps before calling Abbott.
1. Review the troubleshooting information in this section.
2. Obtain the most recent control results and record them below.
3. Obtain the most recent linearity results and record them below.
4. Enter the date the problem occurred:
5. Describe the problem and the conditions when it occurred:
6. Have the Precision Xceed Pro Monitor and testing materials available when calling.
Returning an Instrument
Federal regulations in the United States adopted pursuant to the Occupational Safety and Health Act (See 29 C.F.R.
1910.1030) require that contaminated instruments/equipment be decontaminated and packaged prior to shipping in a
manner which minimizes the risk of exposing those persons involved in handling or transporting this equipment. You
are responsible for complying with these regulations.
At a minimum, before returning an instrument you must perform the following steps:
1. Remove all potentially contaminated accessories such as lancets, unused test strips or control solution bottles.
2. Wipe the surface of the instrument with a detergent solution to remove any soiling.
3. Wipe the unit with a tuberculocidal disinfectant or isopropyl alcohol.
4. Package and label the instrument(s) as required by the regulations.
To dispose of a monitor, please call Abbott Technical Support at 1-877-529-7185 for instructions. Outside the United
States, contact your local Abbott Diabetes Care office or distributor.
Chapter 10: Troubleshooting
Control Solution
Low
Mid
High
(If used)
(If used)
(If used)
Results
Expected Range
Test Strip Lot Number
Control Solution Lot Number
Date
Linearity Kit
Results
Expected Range
Test Strip Lot Number
Linearity Solution Lot Number
Date
1
2
3
4
5
10-9
Questions?
Refer to Page 10-9 For Technical Support Instructions.
