Abit IP-95, User Manual

Q:  How to get a quick response for my request on technical support?

A:  Please carry out a simple troubleshooting before sending “

Technical Support Form

”: 

System boot-up fails after the system had been assembled: 

Check the motherboard’s supporting specifications first to see if all the key components 
attached in your system can meet. 

To do so, you may: 

• 

Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and 
Power Supply), and then reboot. 

• 

If the trouble still exists, try another VGA card of different brand/model to see if the 
system will start. 

• 

If the trouble still exists, try another memory module of different brand/model. 

• 

If the trouble still exists, try another CPU and Power Supply. 

If the system runs successfully, shut it down and start re-installing the interface cards and 
devices that were previously installed in the system. Re-install and start the system one at a 
time until the system won’t start. 

Malfunction in the OS: 

If the system hangs after resuming from S3 or some testing program, if the CPU cannot be 
recognized properly, if the display resolution mixed, or if a certain program cannot be 
executed, etc, you may: 

• 

Upgrade the motherboard’s latest BIOS version. 

• 

Upgrade the add-on device’s latest driver version. 

• 

Check if there is any conflict in the “Control Panel/System Properties”. 

Q:  How to fill in the “Technical Support Form”?

A:  To fill in this “

Technical Support Form

”, please refer to the following instructions: 

• 

Region:

 Type in your country name.

• 

E-mail:

 Type in your contact E-mail information.

• 

First name:

 Type in your first name.

• 

Last name:

 Type in your last name.

• 

Subject:

 Type in the model name and the problem of your motherboard. 

Example 1: AA8XE and SCSI 29160 malfunction 
Example 2: AA8XE boot fails, POST code AF 
Example 3: AA8XE (system hang when S3 resume)   

• 

Motherboard:

 Type in the model name and revision number of your motherboard. 

Example: AA8XE REV: 1.00 

• 

BIOS Version:

 Type in the BIOS version of your motherboard. (You can find it on the 

screen during the POST sequence.) 

• 

CPU

: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the 

over-clocking status if you had done so.) 
Example: Intel 650 3.4GHz (OC FSB=220MHz) 

• 

Memory brand:

 Type in the brand and model name of your memory module. 

Example: Memory brand: Kingston (KVR533D2N4/1G)

• 

Memory size:

 Type in the size of your memory module. 

Example: 512M* 4PCS

5-2 

IP-95