A-2 Appendix
A
4. Internet
Newsgroups.
They are a great source of information and many people
there can offer help. ABIT's Internet News group,
alt.comp.periphs.mainboard.abit
, is an ideal forum for the public to exchange
information and discuss experiences they have had with ABIT products. Many
times you will see that your question has already been asked before. This is a
public Internet news group and it is reserved for free discussions. Here is a list of
some of the more popular ones:
alt.comp.periphs.mainboard.abit
comp.sys.ibm.pc.hardware.chips
alt.comp.hardware.overclocking
alt.comp.hardware.homebuilt
alt.comp.hardware.pc-homebuilt
5. Ask your reseller.
Your ABIT authorized distributor should be able to provide
the fastest solution to your technical problem. We sell our products through
distributors who sell to resellers and stores. Your reseller should be very familiar
with your system configuration and should be able to solve your problem much
more efficiently than we could. After all, your reseller regards you as an important
customer who may purchase more products and who can urge your friends to buy
from him or her as well. They integrated and sold the system to you. They should
know best what your system configuration is and your problem. They should have
reasonable return or refund policies. How they serve you is also a good reference
for your next purchase.
6. Contacting ABIT.
If you feel that you need to contact ABIT directly you can
send email to the ABIT technical support department. First, please contact the
support team for the branch office closest to you. They will be more familiar with
local conditions and problems and will have better insight as to which resellers
offer what products and services. Due to the huge number of emails coming in
every day and other reasons, such as the time required for problem reproduction,
we will not be able to reply to every email. Please understand that we are selling
through distribution channels and don't have the resources to serve every end-user.
However, we will try to do our best to help every customer. Please also remember
that for many of our technical support team English is a second language, you will
have a better chance of getting a helpful answer if your question can be
understood in the first place. Be sure to use very, simple, concise language that
clearly states the problem, avoid rambling or flowery language and always list
your system components. Here is the contact information for our branch offices:
IS-10 / IS-11 / IS-12
