Regulatory compliance
FCC compliance and Industry Canada compliance
This device complies with Part 15 of the FCC rules and with RSS-210 Issue 8. Operation is
subject to the following two conditions:
• This device may not cause harmful interference;
• This device must accept any interference received including interference that may cause
undesired operation.
WARNING! Changes or modifications made to the system that are not approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
•Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
This class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
CE
Marking by the CE symbol indicates compliance of this system to the applicable Council
Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low
Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable
directives has been made and is on file at Access Ltd.
WEEE (EC Directive Waste Electrical & Electronic Equipment)
This product should not be disposed with other commercial or household wastes at the end of
its working life. Go to www.access-is.com/weee for more information.
© 2010 by Access Limited; Access IS is the trading name of Access Limited
Version 1.0 29th March 2011
Troubleshooting
Problem
Possible Cause
Solution
Persistent bad reads
The document is oriented incorrectly
in the document guide
Refer to
document orientation
section
Poor reading technique
Refer to authorised trainer to check
technique
Dirty window
Refer to
Service & cleaning
section
Persistently not reading Bad connection between host and
OCR640
Check all connectoions
Application not running on host or
OCR640 not working properly
Consult with technical staff
MRZ reading but RFID
failing
RFID antenna not installed
Ensure the the smartcard RFID
is installed properly and is not
conflicting
Document being removed prior to
RFID read completion
Refer to authorised trainer to check
technique
Techniques for reading reliably
Do
Hold document still during read process
1.
Ensure document is fully inserted under hinged cover
2.
Don’t
Remove document until host application instructs you to do so
1.
Insert damaged or defaced documents on the reader
2.
Service and cleaning
The module has no serviceable parts and must not be opened. The reading window
can be cleaned by sliding a soft clean lint-free cloth under the lid and cleaning the
glass window.
Warranty statement
(a) Access Limited (ACCESS) hardware Products are warranted against defects in
workmanship and materials for a period of twelve (12) months from the date of shipment
by ACCESS or an authorised reseller to its customer, but in no event more than fifteen
(15) months from shipment of the Products by ACCESS, unless otherwise provided by
ACCESS in writing, provided the Product remains unmodified and is operated under
normal and proper conditions. (b) Spare parts (i.e. Parts, components, or subassemblies
sold by ACCESS for use in the service and maintenance of Products) are warranted
against defects in workmanship and materials for a period of thirty (30) days from the
date of shipment. Spare parts may be new or originate from returned units under
the conditions set forth in subsection (d) below; (c) For repairs on ACCESS-branded
hardware Products under this Agreement, including repairs covered by warranty, the
repair services provided are warranted against defects in workmanship and materials
on the repaired component of the Product for a period of thirty (30) days from the
shipment date of the repaired Product, or until the end of the original warranty period,
whichever is longer; and (d) Products may be serviced or manufactured with parts,
components, or subassemblies that originate from returned products and that have been
tested as meeting applicable specifications for equivalent new material and Products.
The sole obligation of ACCESS for defective hardware Products is limited to repair
or replacement (at ACCESS’s option) on a “return to service depot” basis with prior
ACCESS authorisation. The customer is responsible for shipment to ACCESS and
assumes all costs and risks associated with this transportation; return shipment to the
customer will be at ACCESS’s expense. The customer shall be responsible for return
shipment charges for product returned where ACCESS determines there is no defect
(“No Defect Found”), or for Product returned that ACCESS determines is not eligible
for warranty repair. No charge will be made to the customer for replacement parts for
warranty repairs. ACCESS is not responsible for any damage to or loss of any software
programs, data or removable data storage media, or the restoration or reinstallation of
any software programs or data other than the software, if any, installed by ACCESS
during the manufacture of the Product; (e) Except for the warranty applying solely to
the repaired component arising from a repair service as provided in (c) above, the
aforementioned provisions do not extend the original warranty period of any Product
that had either been repaired or replaced by ACCESS; (f) The above warranty shall not
apply to any Product (I) which has been repaired, tampered with, altered or modified,
except by ACCESS’s authorized service personnel; or (II) in which the defects or
damage to the Product result from normal wear and tear, misuse, negligence, improper
storage, water or other liquids, battery leakage, use of parts or accessories not approved
or supplied by ACCESS, or failure to perform operator handling and scheduled
maintenance instructions supplied by ACCESS; (III) which has been subjected to unusual
physical or electrical stress, abuse, or accident, or forces or exposure beyond normal
use within the specified operational and environmental parameters set forth in the
applicable Product specification; nor shall the above warranty provisions apply to any
expendable or consumable items, such as batteries, supplied with Product. EXCEPT
FOR THE WARRANTY OF TITLE AND THE EXPRESS WARRANTIES STATED
ABOVE, ACCESS DISCLAIMS ALL WARRANTIES ON PRODUCTS FURNISHED
HEREUNDER INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR USE. ANY IMPLIED WARRANTIES THAT MAY
BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY
PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW
LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN
SUCH STATES OR COUNTRIES, FOR SUCH PRODUCTS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY. The stated express
warranties are in lieu of all obligations or liabilities on the part of ACCESS for damages,
including but not limited to, special, indirect or consequential damages arising out of or in
connection with the use or performance of the Product or service. ACCESS’s liability for
damages to Solution Provider or others resulting from the use of any Product or service
furnished here under shall in no way exceed the purchase price of said Product or the
fair market value of said service, except in instances of injury to persons or property. To
the fullest extent allowed by law, the warranties and remedies set forth in this agreement
are exclusive and in lieu of all other warranties terms or conditions, express or implied,
either in fact or by operation of law, statutory or otherwise, including without limitation
warranties terms or conditions of/as to satisfactory quality, merchantability, fitness for
a particular purpose, conformance to contract, correspondence with description and
non-infringement, all of which are expressly excluded. ACCESS’s warranties herein are
granted only to ACCESS’s customers or ACCESS’s authorised Distributors, and are
not extended to any third parties that, for the avoidance of doubt, include any resellers,
agents or dealers. ACCESS neither assumes nor authorises any other person to assume
for it any other liability in connection with the sale, installation, maintenance or use of its
products, and ACCESS provides no warranty whatsoever for any non-standard Products
supplied by it hereunder. ACCESS SHALL NOT BE LIABLE UNDER THIS WARRANTY
IF ITS TESTING AND EXAMINATION DISCLOSURE THAT THE ALLEGED DEFECT
IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BE DISTRIBUTOR’S, OR
DISTRIBUTOR’S RESELLER, CUSTOMER’S OR END USER’S, OR ANY THIRD
PERSON’S MISUSE, NEGLIGENCE, IMPROPER INSTALLATION OR TESTING,
UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE
INSTALLATION OR TESTING, UNAUTHORISED ATTEMPTS TO REPAIR, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT,
FIRE, LIGHTNING OR OTHER HAZARD.
Support
This user guide and other resources can be downloaded at
www.access-is.com/downloads
For our terms and conditions please go to
www.access-is.com/terms
For support and all other information, please contact us:
Access IS, Unit 18 Suttons Business Park, Reading, RG6 1AZ, United Kingdom
Telephone: +44 (0) 118 966 3333
eMail:
sales@access-is.com
Web:
www.access-is.com
Fax:
+44 (0) 118 926 7281
