Access AccessPhone, Get Started

Page 1: ...1 AccessPhone A Friendlier Home Phone Service Get Started ...

Page 2: ...o set up new services change existing services or for product information Press 1 Reporting trouble with existing services Press 2 For office hours retail locations or to speak to our receptionist Press 3 Fax Head Office 306 565 5395 Email customer care myaccess coop Phone Number Voicemail Password ...

Page 3: ...features come standard with every AccessPhone Package Name Display Number Display Unlimited Local Calling No Network Access Fees No Time Of Day Restrictions Basic White Pages Listing FREE Long Distance Between AccessPhone Customers E911 compatible Low cost long distance options Safe secure reliable Includes Great Features The Access Advantage ...

Page 4: ...separate phone number under your primary account Again you can use either an existing number or get a new number A secondary line is often used as a home business line or perhaps by a teenager in your home Fax Modem Alarm FMA Line A FMA line is a special type of secondary line intended for use with Fax Modem and Alarm type applications The FMA line supports standard voice calls However this line i...

Page 5: ...on including long distance parties free of charge To place a call to another subscriber please dial 1 then the full 10 digit number 1 area code number of the party you wish to reach Long Distance Provider When you become an AccessPhone subscriber Access is your long distance provider Permission is not needed from Access to switch to an alternate long distance provider arrangements must be made wit...

Page 6: ...y publisher These listings could be subject to a fee as determined by the directory publisher Call Trace 57 Have you received a threatening or harassing phone call Initiate a Call Trace by dialing 57 immediately after hanging up A Call Trace record is initiated at our Access Central Office You can then file a complaint about the offending call with your local police The details of the Call Trace r...

Page 7: ...different ring will notify you when the line is free Automatic Recall 69 Missed the last call Dial 69 to hear the last number that called your phone To call that number wait for the prompt then enter 1 for an automatic redial of the number If the line is busy wait for the prompt hang up and a different ring will notify you when the line is free This feature does not work if the person calling uses...

Page 8: ...essionally trained and follow a strict code of ethics No record of conversation content is retained The Teletypewriter equipment is the responsible of the customer You can place a call by dialing the number below depending on whether you are calling another TTY device or a telephone Voice to TTY dial 1 800 855 0511 TTY to Voice dial 711 TTY to TTY dial 1 800 855 1155 Police Fire Ambulance Enhanced...

Page 9: ... You get standard Directory Assistance access simply call the numbers listed below Charges apply as follows Call Type Rate 411 Directory Assistance Local Saskatchewan 1 1 AREA CODE 555 1212 Long Distance Directory Assistance All Regions 1 ...

Page 10: ...ernational 8 50 Operator Assisted Sent Paid North America 2 50 Sent Paid International Destination 6 50 Collect North America 2 50 Calling Card North America 2 50 Calling Card International 6 50 Automated Sent Paid North America 1 75 Sent Paid International Destination 4 00 Collect North America 1 75 Calling Card North America 1 75 Calling Card International 4 00 3rd party billing not available An...

Page 11: ...h of time new messages kept 21 days Length of time saved messages kept 7 days Able to send messages within the Voice Messaging System Yes Number of rings before voicemail 4 Easy Access Yes For Standard Voicemail menu options see Voice Mailbox Navigational Chart Page 20 Accessing Voicemail Retrieving Messages From Your Own Telephone Dial 98 to access your Voicemail from your home line Enter your se...

Page 12: ... recorded lesson on how to use the Voice Messaging features Your Voicemail is now set up Retrieving Messages Away From Home Not at home No problem Access your voicemail away from home by dialing the phone number listed below Regina 306 559 6245 includes Coppersands White City Emerald Park and Pilot Butte Balgonie 306 702 6245 Battlefords 306 499 6245 Bienfait 306 300 6245 Canora 306 710 6245 Ester...

Page 13: ...h Link buttons Disable the Call Waiting feature on a per call basis by dialing 70 prior to placing your call Incoming calls will hear a busy signal or be forwarded to Voicemail When you hang up Call Waiting is restored 3 Way Calling Connect with two other people at the same time for a 3 Way phone conversation Place your first call While on a call press the receiver hang up button to put the first ...

Page 14: ...activate In order to Call Forward to a long distance number you must use 1 area code of the number being call forwarded to Note if the area code is not entered it will not work or may call forward to a local number using the first 7 digits of the number you entered To cancel Call Forwarding dial 73 wait for three short tones then hang up Call Transfer Includes 3 Way Calling You re on the phone and...

Page 15: ... feature To disable the feature dial 87 It will remain disabled until you reinstate the feature by dialing 77 Unlisted Number An Unlisted Number means that your Primary or Secondary numbers aren t listed with either the local paper directory or online directories but are still accessible by Operator or Directory Services Non Published Number The ultimate privacy Your number is not published anywhe...

Page 16: ...h a distinctive ring tone indicating to the subscriber which number had been dialed Subscribers may choose an Alternate Number in the same local exchange as the primary number An Alternate Number is for incoming calls only All phone numbers Primary and Alternate share a single Voice Mailbox Call Forwarding 72 only works for Primary and Secondary Lines Alternate Numbers will not be forwarded ...

Page 17: ...l when Verified Account Code is enabled pick up the handset and dial the Long Distance number you wish to call in the normal fashion by dialing 1 and then the 10 digit number you wish to contact Once the last digit of the telephone number is entered callers will hear a special tone five rapid beeps after which they must dial their pre determined 4 digit numeric password If the password is successf...

Page 18: ...ssages as a wav file audio attachment This service does not allow email to be sent to Voicemail i e it s one way only Voicemails are sent to both email and the usual Voicemail system allowing you to easily access your messages There can only be one Unified Messaging service email address per primary secondary telephone number ...

Page 19: ...o terminate enrolment in the unlimited long distance plan Unlimited long distance calling within Canada the U S and 30 specified international calling destinations is intended for normal direct dialed resi dential calling only Chat lines data fax commercial use and or long distance calls made using call forwarding and three way calling are prohibited North America long distance includes Hawaii and...

Page 20: ... 2 Review or Record Exit Select System Generated Greeting 1 Choose Type of Greeting 2 Review Recorded Name Exit Listen to Message 1 Repeat Message from Start 11 Jump to Previous Message 2 Reply to Message 3 Forward Message 4 Slows Message Playback 44 Skip Back 5 Seconds 5 Message Details Time date sender Option 3 Greetings 1 Setup Personal Greeting 2 Work with Extended Absence Greeting 3 Select Sy...

Page 21: ...hange Settings for Urgent Messages 3 Change Voicemail Preferences Exit Security 1 Change Pin 2 Change Fast Login Exit Notification 1 Message Waiting Indicator in Active Exit Option 6 Deleted Messages Voicemail 1 Repeat 2 Restore 3 Permanently Erase 4 Reply 5 Send Copy Next Message Exit Option 2 Send Message requires the optional feature Call Forwarding page 14 ...

Page 22: ...nd of course the low low rates Will my number still be available in the phone book Yes each Primary and Secondary line gets a basic White Page listing Can I still use directory assistance Yes dialing 411 will get Directory Assistance access There is a fee of 1 per use What is the speed dial number for accessing voicemail From your home phone dial 98 When prompted enter your password Can I get acce...

Page 23: ...t calls Access Communications currently does not support incoming collect calls as the 3rd party collect call management companies must initiate the agreement This service may become available in the future Outgoing collect calls are available Can I use a 3rd Party Long Distance Provider with AccessPhone Currently 3rd party long distance providers are not available with AccessPhone Access Communic...

Page 24: ...ain Street La Ronge 712 Finlayson Street Melfort 620 Saskatchewan Avenue SE North Battleford 1192 99 Street Weyburn 120 10th Avenue SE Yorkton 22 Sixth Avenue N 24 7 Customer Service 1 866 363 2225 Build the plan that s right for you www myaccess ca builder WL 04 14 1M 24 002003 ...