8
Message Relay Service
711
The Message Relay Service enables customers who are
deaf, hard of hearing, or speech impaired, and who use a
Teletypewriter (TTY), to communicate with others via the
telephone. You simply type your conversation to a Relay
Agent who then reads the typed conversation to the other
party. The Message Relay Service is available 24 hours a
day, 7 days a week. There is no charge for using the Relay
Service to place local calls and regular long distance rates
will apply for long distance calls. Calls placed through the
Relay Service are entirely confidential. Relay agents are
professionally trained and follow a strict code of ethics. No
record of conversation content is retained.
The Teletypewriter equipment is the responsible of the
customer.
You can place a call by dialing the number below,
depending on whether you are calling another TTY device
or a telephone.
Voice to TTY
dial 1-800-855-0511
TTY to Voice
dial 711
TTY to TTY
dial 1-800-855-1155
Police/Fire/Ambulance
Enhanced
Service
911
In an emergency, dial 911. All Enhanced 911 Call Handling
Services are available on your Access lines.
Enhanced 911 gives emergency operators Automatic
Location Information (delivered onto their screens at the
time they receive your call), as well as call control features
such as Call Hold, Off Hook Ringback (Howler), On Hook
Ringback (ERB), and Force Disconnect.
911 monthly service fee applies.
