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8.2 Troubleshooting the Accu-Chek Aviva Expert Meter
Display Shows Possible Cause(s)
Possible Solution(s)
The display is blank
or the meter will
not turn on.
j
Batteries are dead.
j
Install new batteries. See Chapter 7, Care and
Maintenance.
j
Display is damaged.
j
Call the Accu-Chek Enquiry Line on 1800 251 816.
j
Meter is defective.
j
Call the Accu-Chek Enquiry Line on 1800 251 816.
j
Extreme temperature – the
temperature is outside the
meter operating range.
j
Move the meter to an area with proper temperature.
Wait 5 minutes before turning the meter on. Do not
artificially heat or cool the meter.
Above Hyper
Warning Limit
j
Your test result is above the
hyper warning limit set in the
meter.
j
Treat your high blood glucose as recommended by
your healthcare professional.
j
Consider checking bG, ketones, and insulin.
Beep/Vibrate Off
j
Beep and Vibrate settings
cannot be turned off at the
same time.
j
Ensure that either the Beep or Vibrate setting is
turned on. See Chapter 5, Changing Meter Settings.
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