Troubleshooting •
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08424705001 (01) 2017-04 USA • Accu-Chek Inform II Operator’s Manual Version 6
Meter displays
Glucose Error
Detection of an unexpected hardware error
– Repeat the test or proceed according to the requirements
of your facility.
– Run a glucose control test with a new test strip (see
– Power the meter off and on.
– Reset the meter by pressing the On/Off button for
– If the error persists, contact Accu-Chek Customer Care.
Meter displays
Unexpected SW Error
Detection of an unexpected software error
– Repeat the test or proceed according to the requirements
of your facility.
– Place meter into a connected base unit to synchronize con-
figurations with the data management system.
– If the error persists, contact Accu-Chek Customer Care.
Communication Problems with the Data Management System via Wireless
The Accu-Chek Inform II Meter is
unable to communicate with the Data
Management System
– Check whether WLAN is activated on the meter (see
– Check whether the data transfer icon shows that the last
attempt at data transfer was successful (see Chapter 2).
– Dock the wireless enabled meter into a hard-wired base
unit to transfer the data (see Chapter 9).
– Check the meter WLAN performance in Diagnostic Screen
#7 on the meter. See page 155.
– Reset the meter by pressing the On/Off button for
– If the error persists, contact Accu-Chek Customer Care.
Base unit
LED is not illuminated
Not connected to power supply unit or power supply unit is
defective, base unit is defective, or mains power outlet not
active.
– Disconnect and connect the power supply again.
– If the error persists, contact Accu-Chek Customer Care.
LED flashes red
Communication or configuration error.
– Check the configuration and/or the connection to the Data
Management System (DMS). Contact the DMS or
IT administrator of your institution.
– If the error persists, contact Accu-Chek Customer Care.
Display/symptom
Possible solution
Summary of Contents for Inform II
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