24
Unusual Test Results
If your blood glucose result does not match the way you feel, follow these steps:
Troubleshooting Checks
Action
1. Check the use by date of the test strips.
If it is past the use by date, discard the test strips.
2. Ensure that the cap on the test strip container is
always closed tightly.
If you think it may have been uncapped for some
time, discard the test strips.
3. Check that the test strip was used immediately
after removing it from the container.
Repeat the test with a new test strip.
4. Check that your test strips were stored in a cool,
dry place.
Repeat the test with properly stored test strips.
5. Check that you followed the testing steps.
Read Chapter 2 “Testing Your Blood Glucose” and
test again. If you still have problems, call Roche.
6. Check that the code number on the meter
display matches the code number on the test
strip container.
If they do not match, insert the correct code chip in
the meter and test again.
7. If you are still unsure of the problem …
Repeat the test with a new test strip and perform a
control test. If you still have problems, call Roche.
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