28
28
The Fault code is
The Fault code is
“11”, the UPS
“11”, the UPS
beeps continuously.
beeps continuously.
Battery low or battery
Battery low or battery
not connected.
not connected.
Check the battery
Check the battery. If the battery
. If the battery is
is
damaged, replace the battery
damaged, replace the battery
immediately and ensure that the
immediately and ensure that the
battery breaker is in “ON”
battery breaker is in “ON”
position.
position.
The utility power is
The utility power is
normal, but the
normal, but the
UPS can not turn
UPS can not turn
into Line mode
into Line mode
Maintain switch loose
Maintain switch loose
Please contact the distributor or
Please contact the distributor or
service
service center.
center.
Battery discharging
Battery discharging
time diminishes
time diminishes
Battery not yet been
Battery not yet been
fully charged.
fully charged.
Keep UPS connected to utility
Keep UPS connected to utility
power persistently for more than
power persistently for more than
10
hours
to
recharge
the
10
hours
to
recharge
the
batteries again.
batteries again.
UPS overloaded.
UPS overloaded.
Check the loads and remove the
Check the loads and remove the
non-critical equipment.
non-critical equipment.
Battery aged.
Battery aged.
Replace the batteries. Please
Replace the batteries. Please
contact the distributor to obtain
contact the distributor to obtain
the
parts
and
replacement
the
parts
and
replacement
service.
service.
The UPS cannot
The UPS cannot
power on after
power on after
pressing the ON
pressing the ON
button
button
The ON button is
The ON button is
pressed too
pressed too briefly
briefly..
Press the ON button for more
Press the ON button for more
than 1 second.
than 1 second.
The UPS is not
The UPS is not
connected to the
connected to the
battery or the battery
battery or the battery
pack voltage is too low.
pack voltage is too low.
Check the battery or recharge the
Check the battery or recharge the
battery.
battery.
UPS fault.
UPS fault.
Please contact the distributor or
Please contact the distributor or
service
service center.
center.
When you contact the service center, please provide the following
When you contact the service center, please provide the following
information:
information:
●
●
Model No. an
Model No. and the
d the serial No. of the
serial No. of the UPS.
UPS.
●
●
The date
The date when
when the problem
the problem arose.
arose.
●
●
Complete description of the problem, including the LCD display,
Complete description of the problem, including the LCD display,
code, alarm warning, and power condition and load capacity. If your
code, alarm warning, and power condition and load capacity. If your
UPS is a long backup time model, you may also provide the
UPS is a long backup time model, you may also provide the
information of the external battery pack.
information of the external battery pack.