D
Troubleshooting.
verifying successful installation of drivers
configuring your audio devices
frequently asked question
No sound coming from the headset
>
the USB plug is not properly plugged into the jack
: check if the LED is on or replug
the
headset and restart installation
>
the headset was connected during music software being played
: close all software and
restart installation
>
the audio device selected in your operating system is not correct
: go to control panel,
select
Sounds and Multimedia Properties
or
Sounds and Audio Device
Propeties
(XP), open
Sound Playback
tab and select
USB Audio Device
or
Accutone Audio Adaptor
in the
Preferred Device
scroll-down selection.
>
the volume control for your operating system or music software is set to mute
: uncheck
mute from your system or music software.
>
the computer does not recognize the USB headset
: restart your system or re-install the
USB headset driver by unplugging and re-pluggin
g
the USB plug.
Cannot record sound from the microphone
>
the USB plug is not firmly plugged it
: check the connection of the headset with the
computer.
>
the mic muting function is on
: go to
Sound and Multimedia
(
Audio Device
)
Properties
and select
Volume
control for
Sound Recording
to check
Selected
in
the
Microphone
column.
>
the audio device selected in your operating system is not correct
:
refer to the above
section on the same problem but open the
Sound Recording
tab instead.
Multi-directional control button not functioning
>
the USB plug is not firmly plugged it
: check the connection of the headset with the
computer.
>
the LED-indicator shows a steady white, and no matter what which angle I press the
control button, the LED-indicator doesn’t change colors.
: the proper audio device
driver is not being used, go to
Sound and Audio Device Properties
and select the
Sound Playback
and
Sound Recording
tabs to see if the proper USB driver (C-
Media or Accutone USB Audio Device) is selected, if not choose from the drop down
menu to find it.
USB400 - Installation Guide & User Manual
19
20
USB400 - Installation Guide & User Manual
Troubleshooting.
Troubleshooting.
[ inspiring people, inspiring change ]
D3. frequently asked questions
D3. frequently asked questions
TM
Cannot activate AccuSound
>
I have completely installed all drivers and software from the installation CD, but when I
TM
press speaker mute, the AccuSound program doesn’t initiate
:
check the notification
TM
area in the icon tray at the bottom right of your desktop to see if the AccuSound
icon is there.
If you cannot find the icon, go to
Start
>
All Programs
>
Accutone
>
Accusound
TM
> and double click on the AccuSound icon to start up the program. It may seem like
TM
nothing is happening after you start AccuSound because the program runs in the
background. Test to see if the program is functioning by clicking mute in your AU400
USB controller.
TM
If you can see the AccuSound icon, but it still doesn’t activate when you press the
click mute in your controller, it is possible that Windows is not using the proper USB-
Audio driver, or possibly the driver for your sound card. If you have a keyboard which
supports sound control or volume adjustments, try pushing the mute button on your
keyboard, or simply go to
Control Panel
and select
Sound and Audio Device
Properties
, under
Sound Playback
and
Sound Recording
tabs to see if the
proper driver has been selected.
Other problems
>
I'm using Windows 98 or 98SE, and the unit just doesn't work properly no matter how
many times I re-install the drivers:
PCs running Windows 98SE with AMD processor at
350MHz or faster, and pc that uses VIA Technologies USB Controller will require a
Microsoft USB Update Patch file, go to www.accutone.com.hk website, under "more
information" in the AU400 adaptor section, click "Microsoft Windows 98 Driver
Update" and follow the instructions.
>
can hear sound but unable to listen to CD music-playback
: make sure CD-ROM
supports the digital play function, check with your CD-ROM manufacturer.
* For problems not listed in the above section, or more detailed instructions to various troubleshooting, please refer back
to
FAQ:troubleshooting
section in our website at http://www.accutone.com.hk
