Escalation Matrix:
Escalation Matrix
Product Support by Vendor for AI-IAQ-SP-IoT Portable Monitor
Sl
Escalation
Level
Contact
Person
Role
Contact
E-mail ID
SLA
1
L1
Mounika
Support
Engineer
04040262020
/ 7331110506
enquiry@instrukart.com
within 2
hours
2
L2
Sagar
Sharma
Technical
Head
9989190588
sagar@instrukart.com
within 6
hours
3
L3
Chetan
Sachdeva
Managing
Partner
9394030848
chetan@instrukart.com
within 12
hours
Return Address of Instrument (In case of any repair & Re-calibration after 12 months):
INSTRUKART HOLDINGS
Plot no. 18, Road no. 1 A
Czech colony, Near Reliance Fresh
Sanath Nagar, Hyderabad 500018
Phone: 040-40262020 / 7331110506
Note: Please mention PO Number in the covering letter while dispatching.
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