Ace guarantees that this product has been thoroughly
inspected and tested before being dispatched and is free
from mechanical and electrical defects and complies with
the applicable safety standards. However, should defects
due to faulty material or workmanship develop, under
normal use, within 6 months from the date of purchase
please return the product to the store from where it was
purchased for a full refund or replacement.
The following conditions apply:
1) Please ensure you retain your receipt as this must be
presented when making a claim under the terms of the
guarantee. It is impossible to determine the guarantee
period without proof of purchase, so please keep this
in a safe place.
2) If a refund or exchange is required the product must
be complete with all accessories, parts and packaging.
Missing parts will render the guarantee void.
3) Upon receipt of your appliance check it for any transport
damage to ensure it is safe for use. Return it to the
store as soon as possible for exchange if damaged.
The guarantee is void if products are damaged after
use, so please do not use the damaged product.
4) Failure to read and comply with the instructions for use,
cleaning and maintenance will render your guarantee
void, so please read these instructions carefully to
ensure your safety, and get the most effective use from
the product. (e.g. lime scale; water deposits; and/or
insect infestation)
5) Any abuse, negligent, improper or accidental use
or care will render the guarantee void and Creative
Housewares (Pty) Ltd will not be liable for any loss or
damage.
6) Any attempted repair, or replacement of unauthorised
parts will render the guarantee void, so please contact
an authorised service centre or agent for any service or
repair requirements.
Extended 12 Month Limited Guarantee
Ace offer an extended 12 month limited guarantee from
the date of purchase to offer the consumer peace of mind
on their purchase. Should defects due to faulty material
or workmanship develop, under normal use, within 12
months from the date of purchase, please return the
product to the store from where it was purchased for
replacement.
Before returning your product, check for the following:
1. Your mains supply socket is working and
switched on.
2. The mains supply circuit is not overloaded (White trip
switch on your DB board is off).
3. You have read the trouble shooting guide in your
Instructions for Use.
4. All accessories and parts are present.
If service or repair becomes necessary outside the
guarantee period, this service is still available however
all transport/postage, spares and labour costs will be
paid by the consumer. All chargeable repairs will require
the consumers’ approval in writing once the quote is
accepted. Once the go-ahead has been received Ace will
undertake to conduct the repair within a reasonable time
and maintain the condition of the product as received.
All repairs carry a 3 month guarantee. Ace will attempt to
conduct repairs within reasonable industry standards but
cannot be held responsible or liable for any circumstances
not under their direct control.
1 y e a r g u a r a n t e e
20 Tekstiel Street, Parow, Cape Town, 7493, South Africa
P.O. Box 6156 Parow East, 7501, South Africa
Tel: +27 21 931 8117 Fax: +27 21 931 4058
Cape Town
9 Hamburg Road, Aeroport, Spartan,
J o h a n n e s b u r g , S o u t h A f r i c a
Tel: +27 11 392 5652 Fax: 086 567 9222
Johannesburg
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