Acer Aspire 3300S, Service Manual

Page 1: ...Aspire 3300S Service Guide PART NO PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on Aspire 3300S service guide Date Chapter Updates ...

Page 3: ...espect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and ...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...pervisor User Password 44 Save Exit Setup Exit Without Saving 46 General Information 49 Disassembly Procedure Flowchart 50 Opening the Housing 51 Removing the Front Panel 52 Removing the EMI Audio Cover 52 Removing the Modem Card 53 Removing the AGP VGA Card 53 Removing the FDD and DVD Frame 53 Removing the Intrusion Alarm Cable 55 Removing the USB and Audio Board 56 Removing the Hard Disk Drive 5...

Page 7: ...Overview The Aspire 3300S supports Intel Pentium 4 Willamette 478 Northwood Flip Chip Pin Grid Array 2 processor FC PGA2 based Micro ATX IBM PC AT compatible system with PCI AGP bus System Specifications Chapter 1 ...

Page 8: ...ware shutdown for Windows 95 98 ME 2000 XP T Hardware monitor function Multimedia T 128 bit graphics accelerator installed in the AGP Pro card slot T An additional AGP card 1 5V slot supports 2X and 4X T Cathode ray tube CRT support T Liquid crystal display LCD support optional T 3 D quality audio system via onboard audio controller T Audio in Line in Audio out Line out Headphone out Mic in and Ga...

Page 9: ...ot T Upgradeable memory and hard disk Human centric design and ergonomics T Slim desktop form factor T Separate computer stand and rubber stands for quick and easy positioning T Accessible I O ports T Smooth and stylish design T Low emission and low radiation ...

Page 10: ... emitting diode LED 2 3 5 inch floppy drive 3 Floppy drive eject button 4 CD ROM DVD ROM CD RW Headphone Ear phone jack 5 Volume control tuner 6 CD ROM DVD ROM CD RW LED 7 CD ROM DVD ROM CD RW tray 8 CD ROM DVD ROM CD RW emergency eject hole 9 Stop Eject button 10 Black USB ports 11 Pink Microphone in port front 12 Lime Headphone out port ...

Page 11: ... However you cannot use both of them at the same time The default setting for your system enables the microphone in port in front and disables the one at the back 13 Hard disk drive activity LED 14 LAN Activity LED 15 Power LED 16 Power switch Label Icon Color Description ...

Page 12: ...n Color Description 1 Power supply 2 Voltage selector switch 3 Keyhole 4 Green PS 2 mouse port 5 Gray Network port 6 Burgundy Parallel Printer port 7 Gold Game MIDI port 8 VGA port 9 Black Handset telephone line ports optional 10 Power cord socket ...

Page 13: ...front and rear However you can not use both of them at the same time The default setting for your system enables the microphone in port in front and disables the one at the back 11 Purple PS 2 keyboard port 12 Black USB ports 13 Teal or Turquoise Serial port 14 Lime Audio out Line out jack 15 Light blue Audio in Line in jack 16 Microphone in port rear 17 Expansion slots Label Icon Color Descriptio...

Page 14: ... DDRAM 2XDIMMs USB USB USB USB 400 MHz 4X AGP Bus 66 MHz 133MHz 64 bit 33MHz 32 bit 2 IDE Ports Ultra DMA ATA100 4 USB Ports X86 Legacy Signals AGP Slot S E R I A L B S E R I A L A P A R A L L E L F D D H D D C D R O M C D R O M H D D 1 X Parallel 2 X Serial 1 X FDD CONN LAN RTL8100L AC 97 Audio Codec VGA connector PCI Slot 3 X PCI Slot PCI Slot PCI Slot K E Y B O A R D M O U S E ...

Page 15: ...Chapter 1 9 ...

Page 16: ...nnectors JKBMS1 Mouse keyboard connector USB Connectors Connecting to USB devices COM A COM B Serial port connector VGA DB 15 pin Connecting to VGA monitor LAN Jack optional Connecting to LAN devices LPT1 Parallel port connector FDD1 Floppy disk drive connector J8 Chassis intrusion switch connector ...

Page 17: ... power connectors JFP1 JFP2 Front panel connectors JAUD Front panel audio connector JUSB1 JUSB2 USB front connector JIR1 IrDA infrared module connector JBAT1 Clear CMOS jumper AGP Slot Connecting to AGP cards PCI Slot Connecting to expansion cards CNR Slot Connecting to expansion cards Component Function ...

Page 18: ...nd keys Consist of three buttons Email launches the email application that came bun dled with your system Web browser launches the browser application that came bundled with your system Suspend Resume puts the system to sleep when pressed To wake up the system press it again 3 Multimedia keys Allow you to do the following Play Pause button press to start playing the audio track or video file Press...

Page 19: ...und the screen They serve the same function as the arrow keys on the numeric pad when the is toggled off 8 Application key Opens the applications context menu same function as clicking the right button of the mouse 9 Windows logo key Start button Combinations with this key perform special functions such as Windows Tab Activates the next Taskbar button Windows E Explore My Computer Windows F Find D...

Page 20: ...ep State the BIOS Setup is set to Enabled Voltage Processor voltage can be detected by the system without setting any jumper BIOS Item Specification BIOS code programmer Award BIOS version V6 0 BIOS ROM size 2MB Support protocol PCI 2 1 APM1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSI ATA 3 0 PnP 1a Bootable CD ROM 1 0 ATAPI Boot from CD ROM feature Yes Support to LS 120 drive No Support to BIOS bo...

Page 21: ...specifications Memory Combinations Slot Memory Module Total Memory Slot 1 Bank 0 Bank 1 64MB 128MB 256MB 512MB 1GB 64MB 1GB Slot 2 Bank 0 Bank 1 64MB 128MB 256MB 512MB 1GB 64MB 1GB Maximum System Memory Supported 64MB 2GB Cache Memory Item First Level Cache Configurations Cache function control Enable Disable by BIOS Setup Advanced options Second Level Cache Configurations Below information is onl...

Page 22: ...dual game port Meets PC 97 PC98 and WHQL specifications Music synthesizer Yes Sampling rate 44 1 KHz MPU 401 UART support Yes Microphone jack Supported On audio I O board connects via CN6 Headphone jack Supported On audio I O board connects via CN6 IDE Interface Item Specification IDE controller SiS961 IDE controller resident bus PCI bus Number of IDE channel 2 onboard 40 pin hard disk drive conne...

Page 23: ...t IRQ via BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controller LPC Super I O Serial port controller resident bus LPC Number of serial port 2 Serial ports location COM1 COM 2 16550 UART support Yes Connector type 10 pin connector Optional serial port I O address via BIOS Setup 3F8h 2F8h 3E8h 2E8h Optional serial port IRQ via BIOS Setup 4 3 Modem Item Specification Fax modem da...

Page 24: ...d Post Memory PCI Development BIOS 0F0000 0FFFFF 64KBytes System BIOS Memory 100000 UPPER LIMIT Main Memory UPPER LIMIT 4GBytes PCI Memory Onboard Device ID IRQ Map Device AD IDSEL Route Reg Mask Intel 845 MCH AD11 00h P2P AD30 13h Func 0 ICH2 LPC AD31 14h Func 1 ICH2 IDE AD31 14h Func 2 ICH2 USB AD31 14h 68h FFh Func 3 ICH2 SMBUS AD31 14h Func 5 ICH2 AC97 Audio AD31 14h 61h FFh PCI Slot 1 AD16 05...

Page 25: ...ort 2 Serial Asynchronous Port 2 Parallel Printer Port 1 Floppy Disk Controller Secondary IDE Primary IDE Serial Asynchronous Port 1 Configuration Address Register Configuration Data Register Parallel Printer Port 1 IRQ Assignment Map IRQx System Devices Add On Card Devices IRQ0 Timer N Notes IRQ1 Keyboard N IRQ2 Cascade Interrupt Control N IRQ3 Serial Alternate Reserved IRQ4 Serial Primary Reserv...

Page 26: ...ller SiS961 RTC SiS961 Environmental Requirements Item Specifications Temperature Humidity Operating 10 to 45 C Non operating 10 to 60 C Non operating 20 to 60 C Storage package Humidity Operating 20 to 80 RH non condensing Non operating 20 to 80 RH non condensing Unpacked Non operating 20 to 80 RH non condensing Storage package Vibration Operating Sweep Rate Direction Test Cycles 5 16 2Hz 0 388mm...

Page 27: ...ithout packing Depends on local configuration Switching Power Supply Input Frequency Frequency Variation Range 50Hz 47Hz to 53Hz 60Hz 57Hz to 63Hz Input Voltage Variation Range 100 120 VRMS 90 132 VRMS 200 240 VRMS 180 264 VRMS Input Current Measuring Range 3A 180 264 VRMS Output Requirements Regulation Current Rating Max 5V 5 8A 12V 5 8A 12V 10 0 3A 3 3 5 10A 5V 10 0 2A 5V 5 3A ...

Page 28: ...ignals to control the VESA DPMS monitor T Resume recovery time 7 10 sec Suspend Mode T Independent power management timer 2 120 minutes time step 10 minutes or pushing external switch button T CPU goes into SMM T CPU asserts STPCLK and goes into the Stop Grant State T LED on the panel turns amber color T Hard disk drive goes into SLEEP mode for ATA standard interface T Disable H sync and V sync si...

Page 29: ...Chapter 1 23 ...

Page 30: ...ation values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad flat In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup System Utilities C...

Page 31: ...s DEL to enter SETUP appears on the screen press the key of Delete to enter the setup menu NOTE If the message disappears before you respond and you still wish to enter Setup restart the system by turning it OFF and On You may also restart the system by simultaneously pressing Ctrl Alt Delete The Setup Utility main menu then appears ...

Page 32: ... the main menu If you are already in the main menu press again to exit Setup The parameters on the screens show default values These values may not be the same as those in your system The grayed items on the screens have fixed settings and are not user configurable NOTE Due to the application of a new version of BIOS Setup program you may find the BIOS menu is largely different from the former mod...

Page 33: ...elect Product Information from the main menu The Product Information menu contains general data about the system such as the product name serial number BIOS version etc These information is necessary for troubleshooting maybe required when asking for technical support ...

Page 34: ...in board s serial number System BIOS Version Specifies the version of your BIOS utility SMBIOS version The System Management Interface SM BIOS allows you to check your system hardware components without actually opening your system Hardware checking is done via software during start up This parameter specifies the version of the SMBIOS utility installed in your system System BIOS ID Specifies the ...

Page 35: ...onth Jan Feb Dec Day 1 to 30 Year 1980 to 2079 Time Lets you set the time following the hour minute second format Hour 0 to 23 Minute 0 to 59 Second 0 to 59 IDE Primary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 1 To enter the IDE Primary Master setup press Enter The IDE CD ROM is always automatically detected IDE Device Model Number None...

Page 36: ...diskette Disabled Enabled Video This item specifies the type of video card in use The default setting is VGA EGA Since current PCs use VGA only this function is almost useless and may be disregarded in the future VGA EGA CGA40 CGA80 Mono Halt On This parameter enables you to control the system stops in case of Power On Self Test errors POST All Errors No Errors All but Keyboard All but Diskette Al...

Page 37: ... your hard disk drive Press Enter IDE Primary Master Display the type of device installed Auto None Manual Access Mode Selects the HDD access mode Auto Large LBA CHS Capacity Shows the size of your HDD in MB xxxxx MB Cylinder Shows your hard disk s numberof cylinders 0 to 65535 Head Shows your hard disk s number of heads 0 to 255 Precomp Selects the precomp number for old HDD parking 0 to 65535 La...

Page 38: ...s parameter speeds up POST by skipping some items that are normally checked Enabled Disbaled Hard Disk Boot Priority First Second Third Boot Device The items allow you to set the sequence of boot device where BIOS attempts to load the disk operating system Floppy LS120 HDD 0 SCSI CDROM HDD 1 HDD 2 HDD 3 ZIP LAN Disabled Disable this sequence The sequence following the order of HDD Floppy and CD RO...

Page 39: ...ettings 6 8 10 12 15 20 24 and 30 Typematic Delay This item allows you to select the delay between when the key was first pressed and when the acceleration begins Settings 250 500 750 and 1000 Security Option Specifies the type of BIOS password protection that is implemented Setup means that the password prompt appears only when end users try to run Setup System means that a password prompt appear...

Page 40: ...n is used to change the values of the chipset registers These registers control most of the system options in the computer NOTE Change these settings only if you are familiar with the chipset Advanced DRAM Control Press Enter to enter the sub menu and the following screen appears ...

Page 41: ...ired in certain system designs to support loose layouts or slower memory Normal Mode Safe Mode Fast mode Turbo Mode Ultra Mode CAS Latency Setting When synchronous DRAM is installed the number of clock cycles of CAS latency depends on the DRAM timing 2T 2 5T 3T Parameter Description Options Memory Hole at 15M 16M You can reserve this area of system memory for ISA adapter ROM When this area is rese...

Page 42: ... 6MB s If your hard disk performance becomes unstable you may manually try the slower mode Auto mode 1 mode 2 mode 3 and mode 4 Primary Master UltraDMA Primary Salve UltraDMA Secondary Master UltraDMA Secondary Slave UltraDMA These items allow you to set the Ultra DMA 33 66 100 mode supported by the hard disk drive connected to your primary and secondary IDE connectors Auto Disables IDE Burst Mode...

Page 43: ...ction To enable or disable the onboard LAN controller Enabled Disabled Onboard LAN Boot ROM This setting determines whether or not to activate the boot ROM of the onboard LAN chip Enabled Disabled IDE HDD Block Mode Block mode is also called block transfer multiple commpands or multiple sector read write If your IDE hard drive supports block mode most new drives do select Enabled for automatic det...

Page 44: ...Power Management Interface Function If your operating system is ACPI aware such as Windows 98SE 2000 Me select Enabled Enabled Disabled ACPI Suspend Type This item specifies the power saving modes for ACPI function S1 POS The S1 sleep mode is a low power state In this state no system context CPU or chipset is lost and hardware maintains all system context S3 STR The S3 sleep mode is s power down s...

Page 45: ...e length of time specified in this field the hard disk drive will be powered down while all other devices remain active Disabled 1 15 Mins Soft off by PWR BTTN This feature allows users to configure the power button function Instant Off The power button functions as a normal power on off button Delay 4 Sec When you press the power button the computer enters the suspend sleep mode but if the button...

Page 46: ...d By This BIOS can automatically configure all of the boot and Plug and Play compatible devices You can also set it as Manual and go into each of the sub menu to choose specific resources Auto ESCD Manual IRQ Resources The items are adjustable only when Resources Controlled By is set to Manual By pressing Enter to access the sub menu PCI Device Reserved PCI VGA Palette Snoop Disabled Data read or ...

Page 47: ...n is for setting the shutdown temperature level for the processor When the processor reaches the temperature you set the ACPI aware system will be shut down Current System CPU Temperature CPU System fan Vcore ect These items display the current status of all of the mainboard hardware devices components such as CPU voltages temperatures and all fans speeds ...

Page 48: ...Enabled Disabled Spread Spectrum When the motherboard s clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the setting at Disabled for optimal system stability and...

Page 49: ...tings are the default values set by the mainboard manufacturer specifically for optimal performance of the mainboard When you select the item a message as below appears Pressing Y Yes loads the BIOS default values for the most stable system performance ...

Page 50: ...ix characters in length After typing the password press Enter At the next prompt re type your password and press Enter again to confirm the new password After the password entry the screen automatically reverts to the main screen To disable the password press Enter when prompted to enter the password The following screen will display a message confirming that the password has been disabled ...

Page 51: ...er typing the password press Enter At the next prompt re type your password and press Enter again to confirm the new password After the password entry the screen automatically reverts to the main screen To disable User Password press Enter when prompted to enter the password The following screen will display a message confirming that the password has been disabled ...

Page 52: ...u select Save and Exit Setup you will exit the BIOS utility The following dialogue box will appear Select Y Yes to exit Setup Select N No to return to the main menu If you select Exit Without Saving you will discard all the changes you made and exit Setup ...

Page 53: ...47 Chapter 2 ...

Page 54: ...ls T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Flat bladed screwdriver T Phillips screwdriver T Hexagonal screwdriver T Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components Machine Disassembly and Replaceme...

Page 55: ...on Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 56: ... on the components that need to be removed during servicing Main Unit Upper Case W Front Panel Upper Case Front Panel Rotate Bracket W DVD ROM FDD Module DVD ROM FDD AGP VGA Card Modem Card CPU Fan Sink CPU DIMM USB Audio Board Module USB Audio Board Audio Cable USB Cable Intrusion Alarm Cable HDD HDD Bracket Power Supply HDD Module Main Board EMI Audio Cover RTC Battery ...

Page 57: ...side the system unit CAUTION Before you proceed make sure that you have turned off the system and all peripherals connected to it Removing the Housing Cover 1 Place the system unit on a flat steady surface 2 Turn the housing back 3 Slide the upper case back out about an inch and then gently pull it outward to detach it from the housing ...

Page 58: ...the Housing on page 51 2 Remove the four screws as shown here 3 Detach the front bezel from the front panel gently in the way as shown here Removing the EMI Audio Cover 1 See Opening the Housing on page 51 2 Remove the EMI audio cover from the lower case ...

Page 59: ...remove the modem card from the slot Removing the AGP VGA Card 1 See Opening the Housing on page 51 2 Remove the screw as shown here and then remove the AGP VGA card from the slot Removing the FDD and DVD Frame 1 See Opening the Housing on page 51 2 Push the two latches of both sides then lift up the FDD and DVD frame ...

Page 60: ...py disk drive 4 Disconnect the power cable IDE cable and audio cable from the DVD ROM drive 5 Disconnect the micro switch cable from the main board 6 Pull the FDD and DVD frame from the lower case 7 Remove the four screws as shown here then detach the DVD ROM drive from the frame ...

Page 61: ...oppy disk drive from the frame 9 Disconnect micro switch cable from the FDD and DVD frame Removing the Intrusion Alarm Cable 1 See Opening the Housing on page 51 2 See Removing the FDD and DVD Frame on page 53 3 Detach the intrusion alarm cable from the FDD and DVD Frame ...

Page 62: ...e and audio board cable from the USB and audio board 5 Remove the two screws as shown here then detach the USB and audio board from the lower case Removing the Hard Disk Drive 1 See Opening the Housing on page 51 2 See Removing the FDD and DVD Frame on page 53 3 Disconnect the IDE cable and HDD power cable from the hard disk drive 4 Remove the two screws as shown here and then hold the hard disk d...

Page 63: ...6 Remove the four screws as shown and then detach the hard disk drive from the frame Removing the DIMM 1 See Opening the Housing on page 51 2 See Removing the FDD and DVD Frame on page 53 3 To release the system memory press down and out on the levers on both sides of the DIMM socket 4 Gently pull the DIMM out of the socket ...

Page 64: ... DVD Frame on page 53 3 Remove the two screws as shown here 4 Disconnect the power cable from the main board 5 Gently remove the power supply from the system Removing the RTC Battery 1 See Opening the Housing on page 51 2 To remove the RTC battery from the holder gently remove it from the holder by hand ...

Page 65: ... the fan sink cable from the main board and then release the two levers on both sides of the fan sink 4 Put the two levers back to the original position and then remove the CPU fan sink from the main board 5 Lift up the socket lever pull the CPU out from the socket carefully and then put the socket lever back to its original position ...

Page 66: ...apter 3 60 Removing the Main board 1 See Opening the Housing on page 51 2 See Removing the FDD and DVD Frame on page 53 3 Remove the six screws as shown here then detach the main board from the lower case ...

Page 67: ...61 Chapter 3 ...

Page 68: ...ter 4 62 This chapter provides troubleshooting information for the Aspire 3300S T Power On Self Test POST T Index of Error Message T Index of Error Symptoms T Undetermined Problems Chapter 4 Troubleshooting ...

Page 69: ...terface controller T Onboard parallel interface controller T Embedded hard disk interface and one diskette drive interface T Keyboard and auxiliary device controllers T I O ports T Two RS232 serial ports T One parallel port T One PS 2 compatible mouse port T OnePS 2 compatible keyboard port NOTE When Post executes a task it uses a series of preset numbers called check points to be latched at port ...

Page 70: ...propriate flash R W codes into the run time area in F000 for ESCD DMI support 11h Reserved 12h Use walking 1 s algorithm to check out interface in CMOS circuitry Also set real time clock power status and then check for override 13h Reserved 14h Program chipset default values into chipset Chipset default values are MODBINable by OEM customers 15h Reserved 16h Initial Early_Init_Onboard_Generator sw...

Page 71: ... buffer 28h Reserved 29h 1 Program CPU internal MTRR P6 PII for 0 640K memory address 2 Initialize the APIC for Pentium class CPU 3 Program early chipset according to CMOS setup Example onboard IDE controller 4 Measure CPU speed 5 Invoke video BIOS 2Ah Reserved 2Bh Reserved 2Ch Reserved 2Dh 1 Initialize multi language 2 Put information on screen display including Award title CPU type CPU speed 2Eh...

Page 72: ...served 50h Initialize USB 51h Reserved 52h Test all memory clear all extended memory to 0 53h Reserved 54h Reserved 55h Display number of processors multi processor platform 56h Reserved 57h 1 Display PnP logo 2 Early ISA PnP initialization Assign CSN to every ISA PnP device 58h Reserved 59h Initialize the combined Trend Anti Virus code 5Ah Reserved 5Bh Optional Feature Show message for entering A...

Page 73: ... if AWDFLASH is found in floppy drive ALT F2 is pressed 74h Reserved 75h Detect install all IDE devices HDD LS120 ZIP CDROM 76h Reserved 77h Detect serial ports parallel ports 78h Reserved 79h Reserved 7Ah Detect install co processor 7Bh Reserved 7Ch Reserved 7Dh Reserved 7Eh Reserved 7Fh 1 Switch back to text mode if full screen logo is supported If errors occur report errors wait for keys If no ...

Page 74: ...3h Read HDD boot sector information for Trend Anti Virus code 94h 1 Enable L2 cache 2 Program boot up speed 3 Chipset final initialization 4 Power management final initialization 5 Clear screen display summary table 6 Program K6 write allocation 7 Program P6 class write combining 95h 1 Program daylight saving 2 Update keyboard LED typematic rate 96h 1 Build MP table 2 Build update ESCD 3 Set CMOS ...

Page 75: ... system Diskette Drives or Types Mismatch Error Run Setup Display Switch Is Set Incorrectly Determine which setting is correct and then either turn off the system and change the jumper or enter Setup and change the VIDEO selection Display Type Has Changed Since Last Boot Configure the system for the new display type Error Encountered Initializing Hard Drive Be sure the adapter is installed correct...

Page 76: ...reboot Or plug out AC and wait for 10 seconds then plug in AC again Press power button to boot the system again Floppy Disk s Fail 80 Unable to reset floppy subsystem Floppy Disk s Fail 40 Floppy Type mismatch Hard Disk s Fail 80 HDD reset failed Hard Disk s Fail 40 HDD controller diagnostics failed Hard Disk s Fail 20 HDD initialization error Hard Disk s Fail 10 Unable to recalibrate fixed disk H...

Page 77: ...ry modules in the DIMM sockets properly then reboot the system 2 Memory module 3 Main board System works but fails to enter power saving mode when the Power Management Mode is set to Enabled 1 Enter BIOS Setup and load default settings In Windows Systems check settings in Power Management Property of Control Panel 2 Reload software from Recovery CD Blinking cursor only system does not work 1 Diske...

Page 78: ... drive LED cable CD DVD ROM Drive NOTE Ensure CD DVD ROM drive is configured correctly in BIOS Setup cable jumper are set correctly and its laser beam is clean before diagnosing any CD DVD ROM drive problems CD DVD ROM drive LED doesn t come on but works normally 1 CD DVD ROM drive CD DVD ROM drive LED flashes for more than 30 seconds before LED shutting off Software asks to reinstall disc Softwar...

Page 79: ...ftware program invokes but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally 1 Ensure the modem voice in cable from modem adapter card to main board Video and Monitor Video memory test failed Video adapter failed 1 Remove all non factory installed cards 2 Load default settings if screen is readable 3 Main board Display ...

Page 80: ...ower switch does not turn off system Only unplugging the power cord from electrical outlet can turn off the system 1 Ensure the Power Switch 4 sec in BIOS Setup of Power Management is not set to Instant off 2 Power switch cable assembly Pressing power switch does not turn on the system 1 Ensure the power override switch situated at the back of the machine just above the connector for the power cab...

Page 81: ...isolated the problem FRU 4 Load default settings in setup 5 Check all main board jumper positions and switch settings 6 Check all adapter card jumper positions 7 Check all device jumper positions 8 Check all cables and connectors for proper installation 9 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time 10 Non Acer devices T External devices...

Page 82: ...disk drive connector that supports 360K 720K 1 2M 1 44M and 2 88M floppy disk types Connectors FDD1 Chassis Intrusion Switch Connector J8 This connector is connected to 2 pin connector chassis switch If the Chassis is open the switch will be short The system will record this status To clear the warning you must enter the BIOS setting and clear the status J8 Jumper and Connector Information Chapter...

Page 83: ...vided IDE hard disk cable IDE1 PrimaryIDEConnector The first hard drive should always be connected to IDE1 IDE1 can connect a Master and a Slave drive You must configure second hard drive to Slave mode by setting the jumper accordingly IDE2 Secondary IDE Connector IDE2 can also connect a Master and a Slave drive TIP If you install two hard disks on cable you must configure the second drive to Slav...

Page 84: ...s for CD ROM audio connector Aux Line In Connector JAUX1 The connector is for DVD add on card with Line in connector Modem In Connector JMD1 The connector is for modem with internal audio connector JCD1 GND R L JAUX1 GND R L JMD1 GND Phone_In Mono_Out ...

Page 85: ... 12V the black wire is Ground and should be connected to GND If the mainboard has a System Hardware Monitor chipset on board you must use a specially designed fan with speed sensor to take advantage of the CPU fan control Note 1 Always consult the vendor for proper CPU cooling fan 2 CPU Fan supports the fan control You can install the PC Alert utility that will automatically control the CPU Fan sp...

Page 86: ... 3 HD_LED_N Hard disk active LED 4 FP PWR SLP MSG LED pull up 5 RST_SW_N Reset Switch low reference pull down to GND 6 PWR_SW_P Power Switch high reference pull up 7 RST_SW_P Reset Switch high reference pull up 8 PWR_SW_N Power Switch low reference pull down to GND 9 RSVD_DNU Reserved Do not use JFP1 Pin Definition Note for JFP2 If onboard buzzer is available you can short pins 4 6 to have the buz...

Page 87: ...nalog audio circuits 5 AUD_FPOUT_R Right channel audio signal to front panel 6 AUD_RET_R Right channel audio signal return from front panel 7 HP_ON Reserved for future use to control headphone amplifier 8 KEY No pin 9 AUD_FPOUT_L Left channel audio signal to front panel 10 AUD_RET_L Left channel audio signal return from front panel Pin Definition CAUTION If you don t want to connect to the front a...

Page 88: ...the JUSB2 depending on their needs The JUSB1 is compliant with Intel Front Panel I O Connectivity Design Guide Pin Description Pin Description 1 VCC 2 VCC 3 USB0 4 USB1 5 USB0 6 USB1 7 GND 8 GND 9 NC 10 OC0 JUSB1 Pin Definition Pin Description Pin Description 1 VCC 2 GND 3 USB0 4 GND 5 USB0 6 USB1 7 GND 8 USB1 9 GND 10 VCC JUSB2 Pin Definition 10 2 9 1 JUSB1 Intel spec 10 2 9 1 JUSB2 ...

Page 89: ...s you to connect to IrDA Infrared modules and is compliant with Intel Front Panel I O Connectivity Design Guide You must configure the setting through the BIOS setup to use the IR function 1 2 JIR1 5 6 Pin Signal 1 NC 2 NC 3 VCC 4 GND 5 IRTX 6 IRRX JIR1 Pin Definition ...

Page 90: ... system configuration use the JBAT1 Clear CMOS Jumper to clear data Follow the instructions below to clear the data The motherboard provides one jumper for you to set the computer s function This section will explain how to change your motherboard s function through the use of the jumper JBAT1 1 Keep Data 3 1 Clear Data 3 1 You can clear CMOS by shorting 2 3 pin while the system is off Then return...

Page 91: ...ing expansion cards make sure that you unplug the power supply first Meanwhile read the documentation for the expansion card to make any necessary hardware or software settings for the expansion card such as jumpers switches or BIOS configuration CNR Communication Network Riser The CNR slot allows you to insert the CNR expansion cards CNR is a specially designed network audio or modem riser card f...

Page 92: ... I R Q are hardware lines over which devices can send interrupt signals to the microprocessor The PCI IRQ pins are typically connected to the PCI bus INT A INT D pins as follows Order 1 Order 2 Order 3 Order 4 PCI Slot 1 INT B INTC INTD INT A PCI Slot 2 INTC INTD INT A INTB PCI Slot 3 INTD INT A INTB INTC ...

Page 93: ...87 Chapter 5 ...

Page 94: ...ce Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regul...

Page 95: ...89 Chapter 6 Aspire 3300S Exploded Diagram ...

Page 96: ...00RPM Maxtor 56 02B32 131 Romulus 40G 5400RPM Maxtor 56 02C10 071 Snowmass 40G 7200RPM Seagate KH 34001 001 Snowmass 80G 7200RPM Seagate KH 38001 001 CD ROM CD RW DVD Drive CD ROM 52x CD ROM 52x AOPEN CD 952E 91 39D37 227 CD ROM 52x CD ROM 52x BENQ 652A 049 56 10290 011 24x10x40 CRW AOPEN 2440 91 60D37 007 16x 40x DVD PIONEER 117RD 56 22012 001 Cables NS AUDIO CABLE 4PIN 2C 520MM 50 A33V5 006 NS I...

Page 97: ...500MM 50 A33V5 001 1 10 CD IN CABLE 400MM 50 A33V5 008 1 9 POWER SW HDD POWER LED 50 A33V5 005 Main Board NS MAINBOARD J86M J86M MB PSD05 002 NS Fansink for P4 478 pin CPU for minitower H34A housing 90 00028 002 NS Retention Module for 90 00028 002 fansink 60 37P01 001 CPU Picture No Partname Description Part No ...

Page 98: ...orthwood 2 4Ghz 512k 400FSB 01 NORTH 2G4 Memory NS DDR 266 128MB 0 18u 16Mx8x8 CL2 5 128MB DDR266 MICRON MT8VDDT1664AG 256A1 72 81664 L09 DDR 266 256MB 0 18u 16Mx8x16 CL2 5 256MB DDR266 MICRON MT16VDDT3264AG 256A1 72 16326 L07 DDR 266 256MB 0 17u 32Mx8x8 CL2 256MB DDR266 INFINEON HYS64D32000GU 7 A 72 64320 L01 DDR 266 512MB 0 17u 32Mx16 CL2 521MB DDR266 INFINEON HYS64D64020GU 7 A 72 64640 L01 DDR ...

Page 99: ...MODEM CARD V92 56K HSFI LB 54 09011 551 54 09262 171 Power Supply 2 POWER SUPPLY 160W FSP160 60SAV NOPFC 56 04180 001 Foot Stand 7 FOOT STAND 60 A33V5 004 Case Cover Bracket assembly 1 1 HDD BRACKET 33 A33V5 001 1 7 LOWER CASE 60 A33V5 005 1 6 UPPER CASE 30 A33V5 001 Picture No Partname Description Part No ...

Page 100: ... O BRACKET ASSEMBLY IO BRACKET S81M H34A 60 A33V5 001 USB EMI COVER 34 A33V5 001 SOFT MOUNT FOR HDD 42 A33V5 001 Screws NS SCREWS SCREWS FOR USB BOARD HDD BRACKET MB 34 A33V5 001 NS SCREWS SCREWS FOR FDD 34 A33V5 002 NS SCREWS SCREWS FOR HDD 86 A33V5 001 NS SCREWS SCREWS FOR SLOT SPS 86 A33V5 002 Picture No Partname Description Part No ...

Page 101: ...95 Chapter 6 ...

Page 102: ...Appendix A 96 The Acer Aspire 3300S Model No Define 1 Trade Mark 2 Brand Name Acer 3 Product Name Acer Aspire 3300S Model Definition and Configuration Appendix A ...

Page 103: ...97 Appendix A ...

Page 104: ...e tested under Windows XP Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 3300S Compatibility Test Report released by the Acer Desktop System Testing Department Test Compatible Components Appendix B ...

Page 105: ... AS6000AT 60G Seagate Barracuda ATA III ST340824A 40G Seagate Barracuda ATA VI T380021A 80G WD Caviar WD400BB 40G WD Caviar WD800BB 80G WD Caviar WD1000BB 100G Memory PC2100 DDR RAM SEC KingMax K4H280838B TCBO 128MB Nanya NT5DS16M8AT 7K 128MB Nanya NT5DS16M8AT 75B 128MB Hyundai TwinMOS HY5DU28822T H 128MB WinBond W942516AH 7 128MB Mosel V58C2128804SAT75 128MB Micron MT46V16M8TG 75 128MB Micron MT4...

Page 106: ...icro Star MS 8152 52x SONY CDU5211 52x LITE ON LTN 526 52x Creative CD5222E YAMAHA BCD F563E 52x BTC BCD G621D 56x DVDROM Acer DVP1640A2 16x AOpen DVD1648 16x ASUS DVD E16 16x Lite On LTD 163 16x Pioneer DVD 115 16x Pioneer DVD 116 16x Sony DDU1621 16x Mouse Logitech MouseMan Logitech M U69 Mouse Logitech M S61 Mouse Logitech Cordless Freedom Logitech M CV46 Side Button Logitech Mouse Man Wheel Lo...

Page 107: ...Cam Pro 3000 V UF6 Speaker Microsoft Digital Sound System 80 Scanner EPSON Expression 1600 Scanner HP Scanjet 4400c Printer Epson Stulus Photo 890 HP Deskjet 1220C Floppy Iomega Z100USB ZIP Iomega 250USB ZIP Data FAB USB SLIM Floppy Hard Disk Cable Fata FAB MD2 E USB 2 5 Hard Disk Gene Link GL620USB PC to PC CD RW YAMAHA CRW3200E VK SONY CRX175A CPU Pentium 4 1 5G Pentium 4 1 6G Pentium 4 1 7G Pen...

Page 108: ...op and Server models including T Service guides T User s manuals T Training materials T Main manuals T Bios updates T Software utilities T Spare parts lists T Chips T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s Interna...

Page 109: ...103 Appendix C ...

Page 110: ... Date 41 Disk Drives 29 Onboard Peripherals 32 PnP PCI Options 44 Power Management 35 Product Information 27 System Security 42 Time 41 Block Diagram 8 9 Boot Options 40 C Cache Memory 15 size 15 speed 15 Chipset Settings 45 System Utilities 45 Chipsets 20 CMOS Setup 24 Compatibility Test 98 Connectors 76 description 77 controllers 20 audio 16 serial port 17 Current 21 D Date 41 Device Standby Mod...

Page 111: ...tures 2 connectivity 2 design 3 ergonomics 3 Multimedia 2 Performance 2 Floppy disk drive Interface 16 Frequency 21 front panel 4 FRU 88 G Global Standby Mode 22 H Hardware Specifications and Configurations 14 Housing 51 Opening the 51 Humidity 20 I I O Address Map 19 IDE Channel Device Type 31 IDE Interface 16 IDE Primary Secondary Channel Master Slave 31 IDSEL 18 Interface audio 16 IDE 16 Video ...

Page 112: ... Map 18 Microsoft DOS V6 22 Environment Test 98 Model Definition 96 Modem 17 data 17 fax 17 voice 17 MPU 401 16 O Onboard Peripherals 32 IRQ 32 Online Support Information 102 Overview 1 P Parallel Port 17 Password setting 42 PCI INTx 18 PCI Slot IRQ 18 POST 63 Power Management 35 IDE hard disk timer 38 modem ring indicator 39 modes 38 PCI Power Management 39 power switch 4 seconds 39 Restart on AC...

Page 113: ...t Assembly Machine 48 RIMM Removing 57 RMA 88 Routing Map 18 S Security 42 Serial Port 17 socket memory 15 Socket 370 14 Suspend Mode 22 Switching Power Supply 21 Power Supply 102W 21 Symptoms List Audio 73 CD DVD ROM Drive 72 Diskette Drive 71 Keyboard 74 Memory 71 Modem 73 Monitor 73 Other 74 Parallel Port 74 Power Supply 74 Processor Processor Fan 71 Real Time Clock 72 Serial Port 74 System Boa...

Page 114: ...32 PnP PCI Options 44 Power Management 35 Product Information 27 System Security 42 Time 41 T Temperature 20 Test Compatible Components 98 Time 41 Troubleshooting 62 U UART 17 Undetermined Problems 75 USB Port 17 V Vibration 20 Voltage 21 W Weight 21 Windows 98 SE Environment Test 99 ...